It started out questionable… took a good ten minutes before anyone even came to seat us. But, turns out they were short on staff but the young guy who served us was absolutely brilliant. Smiling, really working hard, very well mannered, and the food was amazing! So ended up as a 5 star experience for sure.
Reviews / Ratings for East Side Mario's
We reserved days in advance for a small group (9) but were seated at tables designed for six with myself given a place with my plate straddling the crack between two tables. Arriving at 5:30 nobody asked if we wanted drinks, taking 15 minutes to bring water. The salads were good but the bread was served with what tasted like margarine (!) and one of our party had her order forgotten and wasn't served until we were almost done. A number of us had veal or chicken parmagiana which was soggy and drowned in non-descript tomato sauce with no detectable parmesan. Several didn't eat more than half of it and declined an offer to take the rest home. The menu doesn't have any lighter choices or options other than pasta as a side. The place was very busy by the time we left but we won't be going back.
Great food. I love the bread they give you for free. Very tasty. Good variety in their menu. Vegan, vegetarian and spicy lovers are pleased here.
Worst experience i have had in a restaurant ever, I took my family of 6 to the restaurant as they requested to go there after a long day of skiing. Waited 5 mins at the front counter and when a waitress finally attended to us after cleaning up a broken glass, asked how many and we said 6. She turned around started to collect the menus for us and only to then turn around with them in her hands to say, sorry we can only cater for 5 people. NO explanation, she did think we could see the table of 10 right behind her and the 2 tables of 6 empty. I would not recommend this place to anyone based on the level of non-service offered. We happily went to Mike's across the road and spend $300+.
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Opening hours
- Sunday 11:00 - 21:00
- Monday 11:00 - 21:00
- Tuesday 11:00 - 21:00
- Wednesday 11:00 - 21:00
- Thursday 11:00 - 21:00
- Friday 11:00 - 22:00
- Saturday 11:00 - 22:00
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