Le Bateau-Mouche au Vieux-Port de Montréal

Ann July Laureta

21 Feb 2026

Source: Google

5.0

It’s awesome! and the food is delicious. The server Ysabelle is so polite and nice.

Felix Roi (Let's get Lost /Seaman) (1 review)

21 Feb 2026

Source: Google

5.0

The ambiance is fantastic, the service is Excellent especially Ysabel our waitress she is so excellent! We’ll definitely come back again!

Matt Deleon (35 reviews)

21 Feb 2026

Source: Google

5.0

We were visiting from Toronto to celebrate my birthday. We booked on-line and the process was very easy. The boat was easy to locate and Isabelle (our server) was fantastic. She was so pleasant and helpful, didn’t rush us at all. The food was fantastic! Recommend to anyone looking for a unique and amazing experience ! Love Montréal!

Sara Levitt (9 reviews)

19 Feb 2026

Source: Google

5.0

Beautiful and enjoyable experience, food was delicious!!!

Mark Power (13 reviews)

18 Feb 2026

Source: Google

5.0

The Frozen Evening on the boat in the Old Port of Montreal was a delightful way to spend the evening. The cuisine was excellent, the environment was unique and memorable. Our waitress Isabelle provided excellent service. We recommend to anyone wishing a special evening.

Jaylyn Chalco (3 reviews)

18 Feb 2026

Source: Google

5.0

My boyfriend brought me here for our anniversary. Our server Isabel was super friendly and very accommodating to my peanut allergy. The food was delicious left very full and hungry.

Joshua Henry (10 reviews)

18 Feb 2026

Source: Google

5.0

Isabelle provided an excellent service!! The food was amazing. We will definitely be coming back here dueing the summer.

Phil Paradiso

16 Feb 2026

Source: Google

1.0

Terrible service! Called to make a reservation and called back to cancel not even 24hrs later due to a change in plans (the guy was not very nice). Nowhere on the site does it say that they take a percentage of the reimbursement. They took 60$ as a cancelation fee. Called back to complain about the fee, they didn't offer to change the date and encouraged us to leave a bad review as he didn't care. Think twice before booking we got scammed!

Restaurant response

Response added on 16 Feb 2026

Hello Phil, We would like to clarify the situation, as there seems to be some confusion regarding your cancellation. When the reservation was made, our cancellation policy — which is displayed during the booking process — indicates that reservations are non-refundable. Despite this, when your party contacted us within 24 hours due to a change of plans, we agreed to make an exception. Because the transaction had already been processed, we retained a portion of the amount strictly to cover the non-recoverable fees associated with credit card processing and the reservation platform. This is not a “penalty,” but simply the direct costs charged to us by third-party providers. During the phone call, the partial refund and its breakdown were explained and accepted. The refund was then processed immediately, even though it was outside of our standard policy. We always aim to be fair and reasonable, and in this case we went beyond our stated policy to accommodate your request. We regret that you felt dissatisfied, but we categorically reject the claim that this was a scam. We remain available should you wish to discuss this further in a constructive manner. — Bateau-Mouche Management

Victor Pedrosa (76 reviews)

16 Feb 2026

Source: Google

3.0

Okay, let's bring some context in. My reservation was during Valentine's day. I know its a busy date. I was expecting slow service, so I'm not complaining about it Let's start from the beginning: The entrance of the boat looks extremely improvised. As soon as you get "onboard", the first thing I saw was a thrown sofa and a very improvised curtain trying to hide some mess behind it. This part looked like a recent added extension, no problems with that, but it seemed I was entering in a garage rather then a "fancy" restaurant. If you pay **only** for the reservation ~100 dolars (2 person), the minimum I expect is for the entrance to look at least finished. Don't need to be a 5 stars hotel. Finesse passed very far Food-wise, it was not the worst one I had in my life, but it wasn't the best either. I was expecting way more given the price for the reservation and price for the food. If it was 20% cheaper, it would have been okay. Some dishes even arrived cold on our table Now, about service, the waitress was very nice all the time, took time to explain things for us, no complains for her, but, I do have a few things to say about service in general. The table was not fully set when we arrived, I was missing my napkin and my partner was missing a fork for the main dish and for desert. When we asked for it, it took us a long time to have it. Still about service, taking a while to serve during a busy night is okay, but when the options on the menu are extremely simple, I think this excuse falls apart. 1 single option of soup, 2 appetizers, 4 for main dish (but same sides for all of them) and 2 options for desert (again same side for all of them). The overall dinner took 3 hours, but not because I took my sweet time, it was long because service took an eternity. A couple by my side even left without having their desert because they were simply too tired to keep waiting Not everything was bad though. The interior of the boat is very charming and it was not very noisy either. By choosing the table d'hôte, we were given 30 dolars discount (each) for drinks and wine, which pretty much made our bottle of wine free Overall, I wouldn't return anytime soon. For the price of near $400 for a couple (reservation + food), there are other more elegant and fine restaurants that I'd like to try before giving them another chance

Restaurant response

Response added on 16 Feb 2026

Hello Victor, Thank you for taking the time to provide such detailed feedback. It’s genuinely appreciated. You’re absolutely right — Valentine’s Day is one of our busiest evenings of the year. While we prepare extensively, the ship operates at full capacity that night, which can unfortunately impact pacing despite our efforts. That’s context, not an excuse — and we understand how timing affects the overall perception of value. Regarding the entrance area: the structure you saw is a temporary operational extension. Because we operate on a vessel with very limited space, we use that section for additional kitchen staging and stocking during high-volume winter events. It is functional, but we completely understand your point about first impressions — presentation matters. On the pricing structure, we’d like to clarify one important element. The four-course Valentine’s menu was $100 per person. The $30 per person charged at booking was a beverage deposit fully credited back toward drinks and wine that evening. The only optional surcharge was $10 per person for window seating. So for two guests, the dinner total was $200, with $60 applied toward beverages, plus $20 if window seating was selected — not a $400 base reservation. If this structure wasn’t communicated clearly enough during booking, that is on us to improve. Regarding pacing, table setup, and cold dishes — missing utensils and temperature inconsistencies are not acceptable, even on busy nights. That feedback has been shared internally and taken seriously. We’re glad you appreciated the interior charm and your server’s professionalism. That balance in your review is fair. Your broader point about value perception is important. We are not positioned as a traditional fine-dining restaurant, but rather as a floating winter experience combining ambiance, and dining. However, expectations must align with pricing, and we continue refining both communication and execution to ensure they do. Thank you again for the constructive feedback. — Bateau-Mouche Management

JM Bazin (1 review)

16 Feb 2026

Source: Google

1.0

Very bad service, unsanitary, bad presentation, very expensive for what the quality of the food, 2 drinks and 2 shots took 35mins to arrive. We waited 35mins outside and then 20 mins inside even if we had a reservation and while our table was already set. The manager was kissing with a waitress next to us whole we were waiting for our table. Overall , would not recommend this activity or the restaurant.

Restaurant response

Response added on 16 Feb 2026

Hello JM, We take reviews very seriously, which is why your comments surprised us. We want to address a few points clearly. First, any allegation of inappropriate conduct by management is something we would never tolerate. We have reviewed this internally and found no situation matching what you described. Our management team maintains professional standards at all times on board. Regarding the wait time: on certain peak night, especially on Valentine night— arrival flow can create short delays even when tables are prepared. That said, 35 minutes outside and 20 minutes inside is not consistent with our standard procedures. We invite you to contact us directly with more details so we can properly look into your visit. Constructive feedback helps us improve — but it must also be factual. — Bateau-Mouche Management

Ryan Theologou (4 reviews)

15 Feb 2026

Source: Google

5.0

It was absolutely amazing! Wonderful experience and Isabella was a wonderful host! Thank you so much for the amazing night

Restaurant response

Response added on 16 Feb 2026

Hello Ryan, Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. Isabelle will be especially happy to know she helped make your evening memorable — she truly cares about her guests. We appreciate you choosing to spend your night aboard with us and look forward to welcoming you again soon! — The Bateau-Mouche Team

Pedram Khoshnevis

15 Feb 2026

Source: Google

3.0

Reduce the number of sits in the location. Too many sits, people cannot breath - Pedram.

Restaurant response

Response added on 15 Feb 2026

Hello Mister Pedram, Using numerous accounts to write multiple 1 star won’t change anything. We’re sorry you didn’t enjoy your experience but we’re confident that most of the guests did and were happy with the way we’re running the seating plan. There’s more than 1 feet between tables, nobody complaining about “being unable to breath”. Have a nice evening. Management

pedram kh (46 reviews)

15 Feb 2026

Source: Google

3.0

Trouble, trouble atmosphere. I felt like I was in the basement of the Titanic. They overfilled this place by at least 500%. We couldn’t move a muscle or even speak because the next table was literally 5 cm from us in every direction. The manager and waitress did their best, and they handled things well. Shame on the owner of this restaurant. If I knew who you were, I would seriously give you a talking-to for ruining our Valentine’s Day.

Restaurant response

Response added on 15 Feb 2026

Hello Mister Pedram! We’re relieved to confirm the boat is still afloat unlike the titanic. Jokes aside, Valentine night is one of the liveliest and busy night of the year for most restaurant. The room certainly reflected that excitement. That said, comfort matters and we appreciate the perspective. Thank you as well for recognizing our team’s efforts - I’ll make sure to mention it while they sleep in the basement of the ship.

noah carignan (1 review)

15 Feb 2026

Source: Google

3.0

Unless your rich and dont care about your money id suggest not going was a total of 350$ for 2 persons, was told the drinks would be cover by the 70$ deposit for the reservation but they were still put on the bill we would not have taken any drinks other wise. The food was not bad but for the price I felt really scammed I wouldnt recommend this restaurant to anyone truly you pay more for being on a boat I guess but like for that price I could buy better food anywhere else and still propably have 250$ saved in my account so would not recommend unless if your rich cause you be looking at about 420$ wasted

Restaurant response

Response added on 16 Feb 2026

Hello Noah, Thank you for taking the time to share your feedback. We would like to clarify the $70 amount mentioned. During our winter evenings, the $30 per person charged at booking is a prepaid beverage credit applied directly to your final bill. In some cases, an additional $10 per person is added for optional window seating. This amount is not an extra charge — it is meant to be deducted from your drinks total. If your beverages were not properly credited and appeared fully charged on the final bill, that would be a billing error on our end, and we sincerely apologize. On particularly busy evenings, adjustments can unfortunately be missed. We would be happy to review your receipt and issue a refund for any incorrectly billed amount. Please contact us directly with a copy of your bill so we can resolve this promptly. Regarding pricing more generally, our winter experience is a unique setup. The vessel was not originally designed for winter operations, and significant infrastructure — including additional heating systems and insulation — has been installed to allow guests to comfortably enjoy the space during the colder months. This creates an atmosphere and setting that differs from a traditional restaurant environment. That said, clarity around billing is essential, and we appreciate the opportunity to address your concerns directly. We remain available to make this right. — Bateau-Mouche Management

Siena Gem (7 reviews)

15 Feb 2026

Source: Google

1.0

Horrible experience.

Restaurant response

Response added on 16 Feb 2026

Hello Siena, We’re very sorry to read this. A “horrible experience” is not what we aim to deliver, and we would genuinely like to understand what went wrong during your visit. If you’re open to it, please contact us directly at [email protected] with your reservation so we can review the evening internally and see what we can do to repair this evening. We take feedback seriously and would appreciate the opportunity to look into this properly. — Bateau-Mouche Management

Mateo Giachero

15 Feb 2026

Source: Google

1.7

HORRENDOUS SERVICE LIKE 20 min of waiting for each course and 30 min of waiting for the bill. Its crazy for the price you pay of over 300$ for a base meal for two people its actually crazy. I will never come here again.

Restaurant response

Response added on 16 Feb 2026

Hello Mateo, We want to clarify a few important points for accuracy. Our winter 4-course menu is $100 per person. The “over $300 base meal for two” mentioned in your review does not reflect our actual pricing structure. The $30 per person deposit is credited toward beverages, and optional window seating is $10 per person. There is no additional hidden charge for the meal itself. Regarding pacing: a structured 4-course dinner is not served all at once. A 15–20 minute interval between courses is standard sequencing in multi-course dining, especially on high-volume evenings. That timing is intentional and consistent with how this type of experience operates. If the bill took 30 minutes to arrive, that is longer than it should have been. That part will definitely be attended and corrected as we're aware who served you. Our winter setup is also unique — the vessel remains docked and is specially adapted with significant heating installations to operate in cold temperatures, despite not being originally built for winter service. It is a particular configuration, and part of the overall experience guests are choosing. We stand by the structure of our service and pricing, and we continuously adjust operational efficiency where needed. — Bateau-Mouche Management

Jason Morrone (12 reviews)

12 Feb 2026

Source: Google

5.0

Fantastic experience fantastic ambience fantastic service. Perfect

Restaurant response

Response added on 16 Feb 2026

Jason, Straight to the point — we like that. Thank you for highlighting the ambiance, the service, and the overall experience. That’s exactly the balance we work to deliver, especially during our winter season. We look forward to welcoming you back. — L’équipe du Bateau-Mouche

Sueann Badillo (6 reviews)

12 Feb 2026

Source: Google

5.0

Absolutely loved this experience! Would highly recommend to anyone looking for a unique dining experience with amazing atmosphere and food.

jurgen reyes (2 reviews)

11 Feb 2026

Source: Google

5.0

Beautiful atmosphere. Great place for a date night with a significant other. Perfect for introverts, private and memorable. I will definitely come again.

Vanessa Carvalho (4 reviews)

9 Feb 2026

Source: Google

3.0

The dome is very nice, well-prepared and the view is beautiful, however the main course arrived almost cold and took an hour longer to arrive after the appetizer. The staff explained that the kitchen prioritizes those on the boat, so those in the dome have to wait longer to be served. I bought it as a birthday present for my partner, but the staff gave us a menu with prices, which is rude, considering you already agreed on the price and chose how many courses you want when you make the reservation and pay in advance. For the price you're paying for the experience, I thought it would be better. Paying more than $300 for the night and receiving cold meat after waiting an hour for the main course... it's not worth it in my opinion.

Restaurant response

Response added on 11 Feb 2026

Hello Miss Carvalho, We’re sorry for the situation you experienced. The boat and domes are a challenge to operate in the winter but we make every possible efforts to keep it fair for everyone. I’d like to mention that that choice of course wasn’t decided upon reservation, this is done within the dome itself and the meals are paid at the end of the sitting. We’re sorry you were unsatisfied with your event. Hopefully, you still enjoyed yourself. Management

Michelle (5 reviews)

7 Feb 2026

Source: Google

1.7

My boyfriend and I flew in to Montreal for a romantic New Year’s getaway and booked Le Bateau-Mouche hoping for a special, memorable dining experience on NYE. Unfortunately, it was memorable for all the wrong reasons. When we arrived for our reservation, we were told to wait outside in the cold for over 30 minutes. Guests were clearly frustrated and confused, and there was no organization or communication from staff. Once seated, we were packed in extremely tightly—so much so that my chair was constantly being bumped by people trying to squeeze past throughout the night. The service was, without exaggeration, the worst I’ve ever experienced. It took 20 minutes for our server to even introduce himself. When I asked a simple question about a cocktail ingredient, I was told he was “far too busy” to explain anything that evening. I had been looking forward to a curated cocktail experience but instead ordered something I was familiar with. We waited another 20-25 minutes for drinks to arrive. The DJ played music so loudly during dinner that we had to shout just to hear each other. Several guests asked for the volume to be turned down, but nothing changed. The New Year’s Eve prix fixe menu also became an issue, as we had an allergy at the table. When we asked if accommodations could be made, the server sighed audibly and questioned whether the allergy was even real. He said he would check with the chef and that we'd be lucky if anything could be done. I was asked how I wanted my beef cooked and requested medium, only to be rudely told that only medium-rare or well-done were options. While I understand kitchen limitations on a busy night, the way this was communicated was unnecessarily abrupt. To make matters worse, my boyfriend’s soup course was skipped entirely, the pacing of the meal was completely off, and my soup arrived cold. Overall, the food was just okay—certainly not worth the experience. We did enjoy the ambiance and the lights on the boat and truly tried to make the best of the evening despite everything. At one point, the servers' attitude and situation became so absurd that it felt like we were being punked. I asked for our bill in time to step outside for the fireworks, but the request was flatly refused. Stating he was once again too busy to deal with it even though we gave him amble notice. Then, incredibly, the DJ missed the New Year’s countdown altogether. All in all, it was a deeply disappointing experience. Thank goodness for good company—without it, the night would have been a complete loss.

Arman Izadi (56 reviews)

31 Jan 2026

Source: Google

4.7

Jan 2026 Came for the frosted dome experience. Service was 10/10, the guys were super friendly and attentive. Environment and atmosphere was magical at night. We didnt feel cold at all, heaters and blankets were provided and we didnt feel the need to use them, but they warned us ample times so we dressed warm. Only half a star deduction is for the food itself. Again credit to the team, they use this ingenious method of transporting foods in big thick bags and carts and obviously the labour and service is appreciated. But naturally with food being walked outside in -20 its going to get cold. So do not expect a piping hot fresh out the kitchen meal. Our steak was warm but not hot and gets cold easily and quickly in our dome if we took our time to eat. Lastly another half a star deduction for the overall price. You pay a fee to book the experience (over $100) and then you pay table d'hote (119$) and then you pay for extras like 8 oz steak (which is totally optional) so overall for two people you're spending well over $250 easily at MINIMUM. We got drinks too so you're looking at $450 + tax and tip. Its a once a year experience which we don't mind paying and obviously its old port prices but still damn that hurts the wallet.

Jayda (2 reviews)

17 Jan 2026

Source: Google

4.3

I got the duck and it was amazing!! It was a tad bit dry but still good even alone. However, when you pair it with the sauce and mashed potatoes, it was phenomenal! I got an Amaretto Sour and a Pink Paradise and they were both such amazing drinks! The service was nice but it would’ve been nice to be checked on a bit more throughout the night. It also took a while to receive our drinks and they took the water bottle and didn’t refill it until the end. Our server Mary was amazing as well!! she was super kind and helpful! The place is beautiful and I would definitely dine here again!

Erica Colon (1 review)

17 Jan 2026

Source: Google

5.0

The was atmosphere was ABSOLUTELY AMAZING!!! Food was DELICIOUS!!! And our waitress, Mary went above and beyond with her service. It was my daughter’s birthday and she had all the blows and whistles with a nice raspberry dessert. My family had a blast and it was all thanks to MARY!!!!

Victoria Colon (1 review)

17 Jan 2026

Source: Google

5.0

overall a 5 star, the service was amazing from mary. the drinks were sooo delicious and aswell as the food!