Our overall experience was great and the staff were amazing! They treated us as if we were the most important people staying there.
We had a fantastic stay at your hotel. The service was outstanding at every stage - from parking to check-in, from settling in with our young kids (and dog!), and we really enjoyed our dining experiences as well. We are already planning another stay for next year.
Good stay, well located and rooftop space was wonderful.
I didnt stay at the hotel but it had a free public bathroom (VERY RARE) that was clean, large, had free lotion, and had an attached cafe/gift shop that was really lovely!
The lobby and bar was gorgeous but the room was underwhelming. Not worth 600$ a night.
Our stay at the Queen Elizabeth was absolutely perfect from start to finish. The Gold Floor experience truly stood out - Christopher at the Gold Floor reception desk was especially wonderful, with a warm, friendly demeanour that made us feel genuinely welcome and well cared for. His professionalism and kindness set the tone for the entire stay. We also had the pleasure of hosting friends for dinner at Roselyn, and it was a fantastic experience. The food was incredible - so full of flavour and beautifully prepared - and the service was attentive without ever feeling rushed, making it a memorable evening for everyone. The Gold Floor lounge on the 21st floor was another highlight. The staff there were attentive, welcoming and consistently thoughtful, making every visit a pleasure. Between the exceptional service, the comfort, and the overall atmosphere, the Queen Elizabeth always exceeds expectations. We will return without hesitation and highly recommend this property.
This experience was so disappointing. My husband and I stayed for our first wedding anniversary over new years and it was so bad we’re redoing the whole thing on a different date, just because we didn’t want our abysmal experience at the fairmont Queen Elizabeth to be how we remembered it. We did the Gold package and I was really shocked. We’ve stayed at and loved a lot of fairmont properties. but this fairmont is awful, borderline hostile, and the outdated frustrating accommodations were almost comically bad. (TV requires third party app or chromecast unless you want to watch French language cable, coffee maker didn’t work, towels were wet, internet didn’t work - when asking concierge for help got a “too bad so sad” response) Maybe it was just a bad weekend, but we were horrified as the management staff were quite rude, unaccommodating, and curt. I felt terrible even asking for help from staff because it seemed like a bother. After speaking with two different staff about various issues with the room and the service and getting no help, My husband went down to tell the staff we weren’t happy and were looking to perhaps get a partial refund so we could check out early and spoke with a woman at the concierge desk who told him there was nothing she could do and to “take it up with corporate”. eventually my husband decided to go to the front desk on the gold floor to check out early regardless of a refund. He explained the situation and they did finally offer a refund, which was a relief, but after four times contacting different staff about issues in the room and with services at the hotel felt a little to late in terms of hospitality. This was a struggle from start to finish. it was a struggle to leave early and a struggle to stay. That we won’t be back to the Queen Elizabeth, is a colossal understatement.
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