AFTERNOON TEA was very nice but was tainted by the music being played, which was a random playlist of 80s music. Ironically, I am a big fan of 80s music but it was very off-putting while enjoying tea. The volume was loud and our party of four all agreed it did not make sense for the afternoon tea service, or quite frankly, the restaurant in this hotel. Otherwise, the selection of tea was good and our server was attentive. The tea menu was detailed in describing the flavor and origin of each tea. In addition, a box containing small capsules of tea leaves was provided so that you could smell the aroma of each selection before you decided which one to enjoy. We opted for the champagne enhancement, which was a nice start with the savory sandwiches. We agreed that some of the sandwiches were too large given this was a tea service. Ideally, you should be able to eat each item in one bite. This was not possible for a few of the selections. That said, everything we ate was delicious and that was more important. Overall, we enjoyed our time together and would recommend it. It was a nice way to spend a couple of hours when the weather was cold and dreary outside
What guests say about Fairmont Le Reine Elizabeth
A hotel very well located in downtown Montreal, often appreciated for direct access to the train station, the metro, and the underground network. Many guests highlight the attentive staff, clean rooms, and amenities such as the pool, gym, and certain lounges or restaurants. However, some stays were disappointing because of aging or small rooms, poor soundproofing, and delays or service errors at the front desk, housekeeping, or valet. The style is often considered elegant, but the value for money seems uneven depending on the experience.
Reviews / Ratings for Fairmont Le Reine Elizabeth
Great location, beautiful view, comfy beds and amazing staff!
This hotel is an exceptional choice and a must-stay destination in Montreal. The staff are exceptionally attentive and proactive, consistently ensuring that every need is met in the Gold Lounge—offering to prepare drinks and provide food without my having to request assistance. The room itself was impeccably clean and modern, earning a perfect 10/10 rating.
Amazing welcoming staff, great restaurants and central location
This is the worst fairmont I ever stay , the pillows smell like sweaty men
Wonderful service. Great food. And convenient location. We will be back!
I stayed in town over night for my birthday evening, which included a cocktail party and dinner (I live off the island). I loved the turn down service! They left some ice in a bucket and some mineral water. Just the thing after an evening out! I always know what to expect from the Fairmont, and this visit was no exception. Just perfect!
Bedbugs!!!!!!!!!!!
No fridge, no smart tv. Basics that go a long way! Well located, clean, and bed was very comfortable!
I attended your event yesterday and parked in the underground garage. Parking was supposed to be covered by the event, and my ticket was validated accordingly. However, when I tried to leave, my validated ticket did not work. I called security to explain the situation, but the person I spoke to was completely dismissive and unwilling to listen. Instead of trying to understand or assist, I was repeatedly told that I had to pay again. As a result, I was forced to pay an additional $30 for parking that had already been paid for. This is extremely frustrating and unacceptable. I am very disappointed with the way this was handled, both in terms of the technical issue and, more importantly, the lack of basic customer service and support. I would appreciate a prompt response and a resolution to this matter.
You will want for nothing and feel like royalty.
I would have given you a 9 or 10 except the concierge was not at all helpful. Came across and arrogant, disinterested, and did not provide me with the information I was seeking.
I had a great stay. Thank you to Moran for the beautiful room and Rafael who took care of us and made our night special at the Roselys restaurant!
The hotel location is great, but our check in was unfortunate. The lady at the front desk was impatient, not friendly and wanted us to park our own car even though we were paying valet. All the other staff and the eventual valet worker were top but as far as first impressions go this couldn’t have gone worst. I’d like to say she was just being professional rather than kind but it really was impatient border lining rude. Definitely not the welcome you expect from a fair mount.
A few days before our stay I came in person because we were not sure yet if we would be able to keep the same dates and I simply wanted to know what the options were in case we needed to move them. That is when I spoke with Pascal at the front desk. He was extremely respectful clear and genuinely helpful and gave me the information in a very professional way.Later on when we called we were given completely different information by the supervisor Katie which is where the confusion started because the two versions had nothing to do with each other.We had already packed to come spend Valentine’s night at the hotel so when we showed up at the desk our only intention was to calmly understand the situation since we were already there for our stay. We were obviously not asking for anything at that point just a simple clarification.Unfortunately from the beginning Katie went straight on the defensive became visibly nervous raised the tone and kept repeating that she felt attacked. Every time we tried to speak she would say we were interrupting while she continued the same prepared speech without actually listening to what we were saying. It did not feel like a conversation at all but more like she had decided the outcome and there was no space for any real exchange.She then ended the discussion on her own instead of allowing a calm and respectful dialogue.Right after that she went to the back and started sending messages through another employee to the person who was serving us asking him to come see her immediately after finishing with us which created a very uncomfortable and tense atmosphere at the front desk for no reason.What makes this even more disappointing is that incorrect information was later shared with Expedia about the reason for our concern which had nothing to do with any charge or refund request.The hotel itself is beautiful and every other staff member we interacted with was kind professional and exactly what you would expect from a place like this which is why this situation stands out so much.
Stayed here 3 nights trip from UK with granddaughter.Room, pool and hotel team were first class.Best bit for us was the restaurant. We ate here for breakfast & dinner and found the meals plentiful, well prepared and to a high quality.
I stayed at the hotel with my girlfriend because our flight got cancelled. We were very tired but the staff made sure we got to our room fast and took care of us. The hotel is beautiful. It has a great view of downtown. I took so many pictures from our room.The next day the hotel staff arranged a cab to the airport so extra thank you to them.
The concierge gold check in experience was absolutely incredible. Every single staff member that we've encountered were so kind and helpful. Our incredible room was clean and spacious. Valet staff were so kind and helpful. Cleaners were so kind and thoughtful. Fairmont staff also left us a sweet dessert to help us celebrate our 10th Valentine's Day anniversary. Everyone at Fairmont Queen Elizabeth has truly gone above and beyond to ensure that we had the most incredible time and we are absolutely grateful to everyone here.
I would like to express my sincere appreciation to the management and staff of Fairmont The Queen Elizabeth. My stay at your hotel was truly pleasant, comfortable, and memorable. The high quality of service, the cleanliness of the rooms, and the professionalism of your staff clearly reflect the excellent standards of your establishment.I would especially like to extend my heartfelt thanks to Mr. Axel at the front desk. His warm welcome, courtesy, professionalism, and attention to detail made a significant positive impact on my experience. His helpful guidance and responsible approach ensured that I felt comfortable and genuinely welcomed from the very first moment of my arrival.Without hesitation, I will gladly choose your hotel again in the future and recommend it to others.
I came to this hotel for a work conference and left feeling like I had stayed with family. That’s genuinely how it felt at The Queen Elizabeth Hotel. I’m a Marriott Bonvoy Gold member and, aside from the Banff Fairmont (fantastic) and the Winnipeg location (not so much), this is only my third Fairmont property visit. What a treat it was. The location is outstanding, the property is stunning, and the rooms are impeccably clean — all of which you expect from Fairmont. But what truly made this stay exceptional was the service. At every step, I was treated with class, dignity, and respect. On my first night, I called twice — once for more tea (I love tea) and once for brown sugar. Both times, I was helped warmly and graciously, without the slightest hint of annoyance. During conference dinners, I asked for extra bread more than once. When coffee was being served, I asked if I could have tea instead. The staff member immediately returned with tea packets, a carafe of hot water, and extra brown sugar. That level of attentiveness and follow-through is rare. I often found myself apologizing for what felt like minor requests, and every time I was reassured: this is the Queen Elizabeth — no request is too small or bothersome. They genuinely wanted to make my stay enjoyable. Housekeeping did excellent work. Everything was folded and organized, and even my MacBook was carefully returned to its sleeve — a thoughtful touch. There was a small mix-up: the paper I use to wrap and stuff my Oxford shoes, along with the individual shoe bags, was mistakenly discarded. I called, and the manager of housekeeping personally came to my room to apologize. He explained the paper had been found but stained, and he offered to replace it. He returned shortly after with fresh wrapping paper and two small linen shoe bags. That kind of ownership and responsiveness speaks volumes. Later, I noticed my leftover Philly cheesesteak sub had also been cleared away. I called again, admittedly a bit frustrated, as food should generally be left untouched. I was immediately told to reorder the meal and have it reimbursed at the front desk. I didn’t take them up on the offer — their response alone made it clear I was heard and taken seriously. Again and again — whether with housekeeping, concierge, front desk, or wait staff — I was treated like royalty. I would argue the service was on par with my experience at the Ritz. I only wish I could name every staff member who made this stay so memorable. I am both genuinely impressed and wholeheartedly recommend this property. Thank you, Fairmont, for such an exceptional stay. I am truly grateful for the attention, care, and professionalism shown throughout my visit, and I would gladly return to The Queen Elizabeth in the future.
We were extremely pleased with all the staff at the hotel, everyone was friendly and helpful. Starting with the bell service for assistance with luggage and valet for car, then at the front desk to check in, we were greeted with a wonderful cheerful attitude from another employee named Caesar, who was thoughtful and kind to help ensure we had the best possible accomodations. Restaurant staff was always kind and considerate, also special room requests made were handled quickly and without hesitation. Very grateful! Thank you!!!
Retro-chic luxury right in downtown Montreal! 🏙️ Stylish rooms with mid-century flair, incredible food at Rosélys, and cocktails that hit the spot 🍸. Love the spa, indoor pool, and that Underground City access 🌆. A bit pricey with extra fees, but worth it for the vibe and location! 💫
This review is for the doorman, I believe his name is Asdeen. Thank you for tonight. He helped from booking an Uber with my phone, as I did not know how and even helped with my bags to the other side to meet the Uber. Really appreciate the service.
Anthony from valet (young guy) was super sweet and made the experience 10x better! We loved him! Thank you
Staff attention #1
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