Fairmont Le Reine Elizabeth

Gabrigi Ecra (5 reviews)

8 Apr 2026

Source: Google

5.0

Stayed here for a couple of nights during my trip to Montreal and honestly loved the experience. The hotel is right in the heart of downtown, which made it super convenient to explore the city. The room was spacious, very clean, and the bed was extremely comfortable after a long day of walking around. Staff were friendly and professional. I would definitely stay here again.

Restaurant response

Response added on 9 Apr 2026

Dear Gabrigi, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our facilites as well as our location in the heart of downtown Montreal. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Priscilla C (27 reviews)

8 Apr 2026

Source: Google

5.0

We staying here for 5 nights. Top notch experience everyday. Service: From check-in, to dinner, to pool and spa, every staff is genuine, friendly and taking the extra step to make sure our stay is perfect. Rooms: sparkling clean everyday, quiet and new, tasteful renovation. Location: right above central station, even when weather is bad, you never have to go outside.

Restaurant response

Response added on 9 Apr 2026

Dear Mrs. Priscilla, We very much appreciate your comments regarding your current stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our teams. We hope you continue enjoying our hotel for your 5-night visit. Sincerely, The Guest Relations Team

Mana N (147 reviews)

6 Apr 2026

Source: Google

5.0

Old elevators and hallway features

Alexander Tarrant (35 reviews)

6 Apr 2026

Source: Google

1.0

Run down rooms and rude staff. Location better for business than pleasure. Not even close to 5*.

Leigh Harrington (30 reviews)

6 Apr 2026

Source: Google

5.0

Probably the best located hotel in the city, it adjoins the Gare Centrale, a short walk from the metro and the bus to the airport is outside. Very close to shops and places to eat. Clean and very well appointed rooms with nice big robes and very professional staff. Ideal to visit the city

Restaurant response

Response added on 6 Apr 2026

Dear Leigh, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our excellent location in the heart of downtown Montreal. Thank you for sharing your wonderful pictures! We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Benjamin Isaacie (202 reviews)

6 Apr 2026

Source: Google

5.0

Loved everything about it!

Restaurant response

Response added on 6 Apr 2026

Dear Mr. Isaacie, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed your visit to our hotel. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Wes Edmunds (4 reviews)

4 Apr 2026

Source: Google

5.0

Amazing experience from the call we made to book. Axel checked us in and made a personal card for my son’s birthday. We truly felt personally cared for!

Restaurant response

Response added on 6 Apr 2026

Dear Mr. Edmunds, Thank you for your kind words regarding your recent stay. We are delighted to learn that Axel made your son's birthday special and that you felt personally cared for. Your feedback is greatly appreciated. We look forward to welcoming you and your family again during your next visit to Montreal. Sincerely, The Guest Relations Team

Maria Elena Martinez (6 reviews)

2 Apr 2026

Source: Google

5.0

I would like to recognize one of your employees Adrian who works at the Roselyn bar he was outstanding, extremely courteous and very professional. With employees like Adrian you feel very strongly to come back to stay at the Queen Elizabeth my wife and I stayed 5 days room 1573 under Alejandro Rodriguez. I travel a lot because of my work so I appreciate a great service. Please give my compliments to Adrian and let him know about this review. Thanks

Frank M. (15 reviews)

1 Apr 2026

Source: Google

4.0

Best stay I had in an Hotel so far. Lack of parking option is whats keeping me from 5 star service. Studded tire were a no an in Quebec winter... this is not great. Other parkings option around were... not so great and not as much secure.

Restaurant response

Response added on 2 Apr 2026

Dear Mr. Frank, Thank you for your kind words regarding your recent stay. We appreciate your feedback about the parking options. Note though, that parking and valet service are neither owned nor operated by the hotel, but rather by a third party company called Indigo as mentioned in our website. Nonetheless, we will make sure to inform them about your comments related to their service. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

diane meehan (5 reviews)

1 Apr 2026

Source: Google

2.0

Very late check in, had to go back and wait in line at 4 o'clock to be told my room was ready . Very slow check in, new computer system but not adequate staffing. Common areas were beautiful but my room was adequate only. Poor decor.

Rajen Bhimaraj (9 reviews)

1 Apr 2026

Source: Google

3.0

Poor experience - at check in the wait was just too long - there were only two staff members checking in and checking out guests, plus you changed your computer system the day before, which resulted in the team experiencing issues resulting a slower process. I believe I waited for more than 30 minutes, then further issues when I was at the counter as a result of the system change. While the staff were courteous, I believe there could have been better customer service and attention during this period.

Restaurant response

Response added on 1 Apr 2026

Dear Rajen, Thank you for sharing your experience with us. We would like to sincerely apologize for the extended wait time you encountered during check-in. We understand that a smooth arrival is crucial to our guests' experience, and we regret that our recent system update may have contributed to the delays you faced. While we are pleased to hear that our team was courteous, we appreciate your feedback regarding the level of service provided during this busy time. Your comments are valuable as they help us improve our operations and guest experience. We hope to have the opportunity to welcome you again and better serve you next time. Sincerely, The Guest Relations Team

Jenny (12 reviews)

30 Mar 2026

Source: Google

5.0

Only stayed for one evening. The staff was very professional and helpful. We were able to have a magical night with an excellent view and beautiful arrangement for the service.

Restaurant response

Response added on 30 Mar 2026

Dear Mrs. Jenny, We very much appreciate your comments regarding your magical recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed your gorgesous view from your room as well as the service from our staff. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Sophie Sannak (49 reviews)

29 Mar 2026

Source: Google

5.0

So close to everything, amazing staff, the best breakfast buffet I’ve ever had (I’d give a kidney for the maple bread pudding recipe)

Restaurant response

Response added on 30 Mar 2026

Dear Ms. Sannak, We very much appreciate your comments regarding your wonderful stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed the services of our staff as well as our declicious breakfast and maple bread pudding. We hope you will be back and enjoy again our hotel. Sincerely, The Guest Relations Team

QC (12 reviews)

29 Mar 2026

Source: Google

3.0

Unfortunately our experience wasn’t to a luxury level. Our room was dusty on arrival & amenities not fully replenished during our stay. The overall maintenance of the room could be better (carpet, chip paint & old furniture that show age). We had to call for robes since none were available in the closet. We find disturbing to see a toilet brush directly in the housekepping cart side pouch next to slippers/clean products. Care of cleanness is concerning. We found staff interaction to be great most of the time. I’m not sure we’ll consider this hotel again before a renovation.

Restaurant response

Response added on 30 Mar 2026

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet the luxury standards we strive to provide. We appreciate your observations about the room cleanliness and maintenance. Rest assured that will ensure that your comments are shared with the appropriate departments for their review. We are committed to enhancing the guest experience and your insights are invaluable in this process. Thank you once again for your feedback. Sincerely, The Guest Relations Team

Deepa Narayanan (8 reviews)

27 Mar 2026

Source: Google

1.0

I had a very disappointing stay. Basic toiletries were neither stocked nor replenished daily, which was quite inconvenient. There was also a persistent, strange noise coming from the room heater that completely disrupted my sleep throughout the night. To make matters worse, the billing process was problematic, with inaccurate information provided. Overall, this was a frustrating experience, and I would not choose to stay here again.

Mark vd (57 reviews)

26 Mar 2026

Source: Google

1.0

Painfully lacking, avoid This was once a top hotel, but has dropped the ball in a severe way. Service at the desk is friendly, however none of the requests actually lead to a solution. The bed has old pillows that will hurt your neck after a nights sleep, the duvet was literally empty and "see through" on one end - all the down had collected on the other end. I asked twice to replace, waiting for 1 hour, no one showed up. Phone is not working , so I could not call the front desk Sauna was old, small, water was not refilled, temperature meter and timers were broken, complimentary apples were old, water of all shower did not provide warm water in the morning The breakfast was another unusual experience: first there was no host to place us, then once placed, the waiter came up fully uninterested and rude attitude. I kindly asked for a flat white and got a filter coffee with bubbly thin layer of what did not even look like milk. I asked to take it back, he barked what else can I get you, and gave me the orange juice I asked instead...It was factory orange juice at $6 a glass. This place was once a great hotel, but it is lacking severely in many basic aspects. "Tired" or even "retired" would be the word to summarize the overall experience Avoid at all costs.

Restaurant response

Response added on 26 Mar 2026

Dear Mr. Mark, Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations and that you encountered multiple issues during your time at Fairmont The Queen Elizabeth. We appreciate your comments about the service at the front desk, and we will ensure that your feedback is communicated to the team for their consideration to improve our services. Your observations about the breakfast experience are also concerning, and we will certainly address this matter with the relevant department to enhance guest satisfaction in our dining areas. Your insights are invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future. Sincerely, The Guest Relations Team

km (128 reviews)

25 Mar 2026

Source: Google

4.0

Overall enjoyed my stay here. The location is great and the underground connections to the train station and shops is excellent. The conference facilities and staff were superb. The room was large and well-appointed but I have deducted 1 star for the room cleanliness - it was almost perfect except for a hair in the bed and a dirty towel....

Restaurant response

Response added on 26 Mar 2026

Dear Guest, Thank you for your feedback regarding your recent stay at out hotel. We are pleased to learn that you enjoyed our location and found the conference facilities and staff exemplary. However, we sincerely apologize for the cleanliness issues you encountered in your room. Your comments have been noted, and we will address them with our housekeeping team to ensure that we maintain our high standards. Sincerely, The Guest Relations Team

Bobby Howell (26 reviews)

25 Mar 2026

Source: Google

5.0

We stayed from March 15-17. Loved the central location and friendly staff. Was really impressed when Dwight the bellman gave my young daughter a teddy bear. He has excellent customer service and was super friendly. I would stay again if in Montreal. The location is central and is connected to the underground city and is a short walk away from all major attractions.

Restaurant response

Response added on 25 Mar 2026

Dear Mr. Howell, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed the services of our staff, especially from Dwight. We will make sure to share your kind compliments with our staff. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

M T (1 review)

25 Mar 2026

Source: Google

5.0

We love the fact that the hotel is optimally located, when you get off the train, you don't need to go outside, the buildings are connected. This stay we tried out the spa and one of the restaurants and the service was fantastic. The hotel room was clean and spacious. We will definitely return.

Restaurant response

Response added on 25 Mar 2026

Dear Guest, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you loved our excellent location as well as the spa and the restaurants. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Chris Baron (33 reviews)

22 Mar 2026

Source: Google

4.0

Dated, needs a refresh for a Fairmont.

Restaurant response

Response added on 23 Mar 2026

Dear Mr. Baron, Thank you for your feedback regarding your recent stay. We sincerely appreciate your comments about the hotel's condition. We are continuously exploring ways to enhance our guest experience, and your insights are valuable in this process. Sincerely, The Guest Relations Team

Alexie Blanchette Filion (3 reviews)

22 Mar 2026

Source: Google

5.0

Excellent service!

Restaurant response

Response added on 24 Mar 2021

Merci Alexie! Nous sommes très heureux de vous recevoir! À la prochaine!

Leslie Savoye (7 reviews)

18 Mar 2026

Source: Google

5.0

The weather did not cooperate with us being able to walk around Montreal so we enjoyed the hotel. The room was wonderful, the lounge was comfortable and the staff was amazing!

Restaurant response

Response added on 19 Mar 2026

Dear Leslie, Thank you for your kind words regarding your recent stay at the hotel. We are delighted to read that you found the room wonderful, enjoyed the lounge, and appreciated our staff's service. We look forward to welcoming you back for another enjoyable experience. Sincerely, The Guest Relations Team

Emily Flanagan

15 Mar 2026

Source: Google

5.0

It’s a very lovely spot, great location, nice staff, clean rooms. My only issue was the fridge in the room. It has sensors in it to track any movement of purchasable items, and you can’t put anything of your own in it, which was frustrating. Other than that, a very nice spot.

Restaurant response

Response added on 16 Mar 2026

Dear Ms. Flanagan, Thank you for your kind words regarding our location, staff, and cleanliness or your room. We appreciate your feedback about the fridge in your room and it will be noted. We hope to welcome you back in the future. Sincerely, The Guest Relations Team

D. D. (16 reviews)

14 Mar 2026

Source: Google

4.0

We had a great stay. Staff was helpful and we had a room upgrade due to my loyalty level. The only suggestion for the room would be that they should check the shower products to make sure that are always filled and work properly.

Restaurant response

Response added on 16 Mar 2026

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to read that you enjoyed your room upgrade and found our staff helpful. Your comments about the shower products will be noted in order to avoid future occurrences. We hope to have the opportunity to welcome you back soon. Sincerely, The Guest Relations Team

Jason Jaquet (8 reviews)

11 Mar 2026

Source: Google

5.0

⭐️⭐️⭐️⭐️⭐️ An outstanding stay at the Fairmont The Queen Elizabeth Montreal! From the incredible location in the heart of the city to the beautiful, well-appointed rooms, everything exceeded expectations. The Gold Lounge was a fantastic experience with great food, a relaxing atmosphere, and exceptional service. What truly sets this hotel apart is the customer service — the staff goes above and beyond to make your stay memorable. I highly recommend this hotel and will definitely be returning!

Restaurant response

Response added on 12 Mar 2026

Dear Jason, Thank you for your great review of our hotel. We are thrilled to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and appreciated our prime location and the exceptional service provided by our team. It is wonderful to know that you had a fantastic experience in the Gold Lounge. We look forward to welcoming you back for another memorable visit in the near future. Sincerely, The Guest Relations Team