Fairmont Le Reine Elizabeth

Leslie Savoye (7 reviews)

18 Mar 2026

Source: Google

5.0

The weather did not cooperate with us being able to walk around Montreal so we enjoyed the hotel. The room was wonderful, the lounge was comfortable and the staff was amazing!

Restaurant response

Response added on 19 Mar 2026

Dear Leslie, Thank you for your kind words regarding your recent stay at the hotel. We are delighted to read that you found the room wonderful, enjoyed the lounge, and appreciated our staff's service. We look forward to welcoming you back for another enjoyable experience. Sincerely, The Guest Relations Team

Emily Flanagan

15 Mar 2026

Source: Google

5.0

It’s a very lovely spot, great location, nice staff, clean rooms. My only issue was the fridge in the room. It has sensors in it to track any movement of purchasable items, and you can’t put anything of your own in it, which was frustrating. Other than that, a very nice spot.

Restaurant response

Response added on 16 Mar 2026

Dear Ms. Flanagan, Thank you for your kind words regarding our location, staff, and cleanliness or your room. We appreciate your feedback about the fridge in your room and it will be noted. We hope to welcome you back in the future. Sincerely, The Guest Relations Team

D. D. (16 reviews)

14 Mar 2026

Source: Google

4.0

We had a great stay. Staff was helpful and we had a room upgrade due to my loyalty level. The only suggestion for the room would be that they should check the shower products to make sure that are always filled and work properly.

Restaurant response

Response added on 16 Mar 2026

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to read that you enjoyed your room upgrade and found our staff helpful. Your comments about the shower products will be noted in order to avoid future occurrences. We hope to have the opportunity to welcome you back soon. Sincerely, The Guest Relations Team

Jason Jaquet (8 reviews)

11 Mar 2026

Source: Google

5.0

⭐️⭐️⭐️⭐️⭐️ An outstanding stay at the Fairmont The Queen Elizabeth Montreal! From the incredible location in the heart of the city to the beautiful, well-appointed rooms, everything exceeded expectations. The Gold Lounge was a fantastic experience with great food, a relaxing atmosphere, and exceptional service. What truly sets this hotel apart is the customer service — the staff goes above and beyond to make your stay memorable. I highly recommend this hotel and will definitely be returning!

Restaurant response

Response added on 12 Mar 2026

Dear Jason, Thank you for your great review of our hotel. We are thrilled to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and appreciated our prime location and the exceptional service provided by our team. It is wonderful to know that you had a fantastic experience in the Gold Lounge. We look forward to welcoming you back for another memorable visit in the near future. Sincerely, The Guest Relations Team

Donna Carstens (4 reviews)

11 Mar 2026

Source: Google

5.0

Enjoyed a weekend getaway for a birthday treat. Upgraded to Gold and had a wonderful lounge experience with great views and food

Restaurant response

Response added on 11 Mar 2026

Dear Donna, Thank you for your kind words regarding your recent stay. Your feedback is greatly appreciated. We are delighted to read that you enjoyed your Gold Lounge experience during your birthday getaway. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Ann-Marie (180 reviews)

10 Mar 2026

Source: Google

4.0

AFTERNOON TEA was very nice but was tainted by the music being played, which was a random playlist of 80s music. Ironically, I am a big fan of 80s music but it was very off-putting while enjoying tea. The volume was loud and our party of four all agreed it did not make sense for the afternoon tea service, or quite frankly, the restaurant in this hotel. Otherwise, the selection of tea was good and our server was attentive. The tea menu was detailed in describing the flavor and origin of each tea. In addition, a box containing small capsules of tea leaves was provided so that you could smell the aroma of each selection before you decided which one to enjoy. We opted for the champagne enhancement, which was a nice start with the savory sandwiches. We agreed that some of the sandwiches were too large given this was a tea service. Ideally, you should be able to eat each item in one bite. This was not possible for a few of the selections. That said, everything we ate was delicious and that was more important. Overall, we enjoyed our time together and would recommend it. It was a nice way to spend a couple of hours when the weather was cold and dreary outside

Restaurant response

Response added on 11 Mar 2026

Dear Ann-Marie, Thank you for sharing your feedback regarding your recent afternoon tea experience. It is wonderful to learn that you enjoyed the selection of teas, the delicous food and the attentiveness of our staff. We aim to create a delightful atmosphere for our guests, and it is disappointing to learn that the music volume and selection did not align with your expectations. Your comments regarding the 80s playlist have been duly noted, as we continuously strive to enhance our guest experiences. Thank you again for your recommendation. We look forward to welcoming you back for another enjoyable visit. Sincerely, The Guest Relations Team

Lisa Lanteigne (3 reviews)

8 Mar 2026

Source: Google

5.0

Great location, beautiful view, comfy beds and amazing staff!

Dy Hi

8 Mar 2026

Source: Google

5.0

This hotel is an exceptional choice and a must-stay destination in Montreal. The staff are exceptionally attentive and proactive, consistently ensuring that every need is met in the Gold Lounge—offering to prepare drinks and provide food without my having to request assistance. The room itself was impeccably clean and modern, earning a perfect 10/10 rating.

Sandesh Meghnath (23 reviews)

4 Mar 2026

Source: Google

5.0

Amazing welcoming staff, great restaurants and central location

Restaurant response

Response added on 10 Apr 2023

Dear Mr. Meghnath, Thank you for your review of our hotel. We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon. Sincerely, The Guest Relations Team

Alejandra Alvarez (14 reviews)

2 Mar 2026

Source: Google

1.0

This is the worst fairmont I ever stay , the pillows smell like sweaty men

Restaurant response

Response added on 3 Mar 2026

Dear Ms. Alvarez, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the pillows. We strive to maintain high standards of cleanliness and comfort for our guests, and your comments will be reviewed with our housekeeping team. Sincerely, The Guest Relations Team

Elizabeth Czech (39 reviews)

2 Mar 2026

Source: Google

5.0

Wonderful service. Great food. And convenient location. We will be back!

Restaurant response

Response added on 2 Mar 2026

Dear Elizabeth, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you appreciated our wonderful service as well as our delicious food. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Karen Bright (74 reviews)

1 Mar 2026

Source: Google

5.0

I stayed in town over night for my birthday evening, which included a cocktail party and dinner (I live off the island). I loved the turn down service! They left some ice in a bucket and some mineral water. Just the thing after an evening out! I always know what to expect from the Fairmont, and this visit was no exception. Just perfect!

Restaurant response

Response added on 11 Aug 2025

Dear Karen, We very much appreciate your comments regarding your recent stay to celebrate your birthday in Montreal at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay, that you enjoyed our services and that you had a wonderful birthday celebration. It will be a great pleasure to welcome you again soon. Sincerely, The Guest Relations Team

Katrina Maheu-Chauvin (10 reviews)

28 Feb 2026

Source: Google

1.0

Bedbugs!!!!!!!!!!!

Restaurant response

Response added on 2 Mar 2026

Dear Ms. Maheu-Chauvin, We appreciate your feedback regarding your recent experience and we truly apologize about your experiene. We would like to assure you that we take cleanliness and guest safety very seriously at our hotel. Your concerns will be reviewed thoroughly to ensure the highest standards are maintained. Sincerely, The Guest Relations Team

Manon Aubin (9 reviews)

28 Feb 2026

Source: Google

5.0

No fridge, no smart tv. Basics that go a long way! Well located, clean, and bed was very comfortable!

Restaurant response

Response added on 2 Mar 2026

Dear Ms. Aubin, Thank you for your feedback regarding your recent stay. We are pleased to read that you appreciated our location, cleanliness, and comfort. Your comments about the room amenities will be taken into consideration as we continuously strive to enhance our guest experience. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Teams

nabela master (11 reviews)

27 Feb 2026

Source: Google

1.0

I attended your event yesterday and parked in the underground garage. Parking was supposed to be covered by the event, and my ticket was validated accordingly. However, when I tried to leave, my validated ticket did not work. I called security to explain the situation, but the person I spoke to was completely dismissive and unwilling to listen. Instead of trying to understand or assist, I was repeatedly told that I had to pay again. As a result, I was forced to pay an additional $30 for parking that had already been paid for. This is extremely frustrating and unacceptable. I am very disappointed with the way this was handled, both in terms of the technical issue and, more importantly, the lack of basic customer service and support. I would appreciate a prompt response and a resolution to this matter.

Restaurant response

Response added on 2 Mar 2026

Dear Ms. Master, Thank you for sharing your concerns regarding your recent experience at our hotel. We sincerely apologize for the inconvenience you encountered with the parking validation during your event. It is our intention to provide a seamless experience for our guests, and we regret that we fell short in this instance. We understand how frustrating it must have been to face difficulties with the parking system. Please know that your experience is important to us, and we will take your comments into consideration as we strive for improvement. Thank you for bringing this matter to our attention. Sincerely, The Guest Relations Team

Missy Clerk (19 reviews)

26 Feb 2026

Source: Google

5.0

You will want for nothing and feel like royalty.

Restaurant response

Response added on 26 Feb 2026

Dear Ms. Roncetti, Thank you very much for your kind words. It is delightful to read that you felt well taken care of during your stay and that our staff made your experience memorable. We sincerely appreciate your recognition of their efforts and we look forward to welcoming you back soon. Sincerely, The Guest Relations Team

Karen Purcell (3 reviews)

26 Feb 2026

Source: Google

4.0

I would have given you a 9 or 10 except the concierge was not at all helpful. Came across and arrogant, disinterested, and did not provide me with the information I was seeking.

Restaurant response

Response added on 26 Feb 2026

Dear Ms. Purcell, Thank you for your positive feedback regarding our location and check-in staff. We regret though that your experience with the concierge did not meet your expectations. We take guest service seriously and will reflect on your comments to enhance our team's support. We hope to have the opportunity to welcome back. Sincerely, The Guest Relations Team

Jay Pujol (66 reviews)

23 Feb 2026

Source: Google

5.0

I had a great stay. Thank you to Moran for the beautiful room and Rafael who took care of us and made our night special at the Roselys restaurant!

Restaurant response

Cher Jay,<br><br>Nous vous remercions pour vos aimables paroles concernant votre récent séjour.<br><br>Nous sommes ravis d'apprendre que vous avez apprécié votre chambre et le service exceptionnel de Moran et Rafael. Nous ne manquerons pas de leur transmettre vos compliments.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.<br><br>Cordialement,<br><br>L'équipe des relations clients

Joseph Pilotte (17 reviews)

23 Feb 2026

Source: Google

2.0

The hotel location is great, but our check in was unfortunate. The lady at the front desk was impatient, not friendly and wanted us to park our own car even though we were paying valet. All the other staff and the eventual valet worker were top but as far as first impressions go this couldn’t have gone worst. I’d like to say she was just being professional rather than kind but it really was impatient border lining rude. Definitely not the welcome you expect from a fair mount.

Restaurant response

Cher Monsieur Pilotte,<br><br>Nous vous remercions d'avoir partagé vos commentaires concernant votre récent séjour parmi nous. Nous apprécions vos compliments sur notre emplacement et vos échanges positifs avec notre personnel. Cependant, nous regrettons sincèrement que votre première impression lors de votre arrivée n'ait pas été à la hauteur de nos exigences. Notre objectif est d'offrir un accueil chaleureux et convivial à tous nos clients, et nous vous prions de bien vouloir accepter nos excuses pour ce désagrément. Vos remarques concernant le service de la réception seront prises en compte dans notre démarche d'amélioration continue de l'expérience client.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau.<br><br>Cordialement,<br><br>L'équipe des relations clients

Rania J (8 reviews)

20 Feb 2026

Source: Google

1.0

A few days before our stay I came in person because we were not sure yet if we would be able to keep the same dates and I simply wanted to know what the options were in case we needed to move them. That is when I spoke with Pascal at the front desk. He was extremely respectful clear and genuinely helpful and gave me the information in a very professional way.Later on when we called we were given completely different information by the supervisor Katie which is where the confusion started because the two versions had nothing to do with each other.We had already packed to come spend Valentine’s night at the hotel so when we showed up at the desk our only intention was to calmly understand the situation since we were already there for our stay. We were obviously not asking for anything at that point just a simple clarification.Unfortunately from the beginning Katie went straight on the defensive became visibly nervous raised the tone and kept repeating that she felt attacked. Every time we tried to speak she would say we were interrupting while she continued the same prepared speech without actually listening to what we were saying. It did not feel like a conversation at all but more like she had decided the outcome and there was no space for any real exchange.She then ended the discussion on her own instead of allowing a calm and respectful dialogue.Right after that she went to the back and started sending messages through another employee to the person who was serving us asking him to come see her immediately after finishing with us which created a very uncomfortable and tense atmosphere at the front desk for no reason.What makes this even more disappointing is that incorrect information was later shared with Expedia about the reason for our concern which had nothing to do with any charge or refund request.The hotel itself is beautiful and every other staff member we interacted with was kind professional and exactly what you would expect from a place like this which is why this situation stands out so much.

John Harrison (7 reviews)

19 Feb 2026

Source: Google

5.0

Stayed here 3 nights trip from UK with granddaughter.Room, pool and hotel team were first class.Best bit for us was the restaurant. We ate here for breakfast & dinner and found the meals plentiful, well prepared and to a high quality.

Restaurant response

Monsieur Harrison,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre séjour au Fairmont Le Reine Elizabeth avec votre petite-fille.<br><br>Nous sommes ravis d'apprendre que votre séjour s'est parfaitement déroulé et que vous avez apprécié nos installations ainsi que les délicieux repas de notre restaurant.<br><br>Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour à Montréal.<br><br>Cordialement, L'équipe des relations avec la clientèle

pablo hernandez

19 Feb 2026

Source: Google

5.0

I stayed at the hotel with my girlfriend because our flight got cancelled. We were very tired but the staff made sure we got to our room fast and took care of us. The hotel is beautiful. It has a great view of downtown. I took so many pictures from our room.The next day the hotel staff arranged a cab to the airport so extra thank you to them.

Restaurant response

Monsieur Hernandez,<br><br>Nous vous remercions pour votre excellent commentaire concernant votre récent séjour au Fairmont The Queen Elizabeth.<br><br>Nous sommes ravis d'apprendre que notre équipe vous a apporté une assistance rapide et que vous avez apprécié la magnifique vue depuis votre chambre. Notre priorité est de veiller au bien-être de nos clients, notamment en cas d'imprévus tels que l'annulation d'un vol.<br><br>Nous vous remercions pour vos aimables paroles et espérons avoir le plaisir de vous accueillir à nouveau.<br><br>Cordialement,<br><br>L'équipe des relations clients

Anita D (86 reviews)

18 Feb 2026

Source: Google

5.0

The concierge gold check in experience was absolutely incredible. Every single staff member that we've encountered were so kind and helpful. Our incredible room was clean and spacious. Valet staff were so kind and helpful. Cleaners were so kind and thoughtful. Fairmont staff also left us a sweet dessert to help us celebrate our 10th Valentine's Day anniversary. Everyone at Fairmont Queen Elizabeth has truly gone above and beyond to ensure that we had the most incredible time and we are absolutely grateful to everyone here.

Restaurant response

Chère Anita,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre récent séjour au Fairmont Le Reine Elizabeth, à l'occasion de votre 10e anniversaire de la Saint-Valentin.<br><br>Nous sommes ravis d'apprendre que votre séjour s'est parfaitement déroulé et que vous avez trouvé notre personnel aimable et serviable. Il est toujours encourageant de savoir que nos clients sont satisfaits de nos services, même lors d'occasions aussi spéciales.<br><br>Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour à Montréal.<br><br>Cordialement,<br><br>L'équipe des relations avec la clientèle

fawad Rasa (4 reviews)

18 Feb 2026

Source: Google

5.0

I would like to express my sincere appreciation to the management and staff of Fairmont The Queen Elizabeth. My stay at your hotel was truly pleasant, comfortable, and memorable. The high quality of service, the cleanliness of the rooms, and the professionalism of your staff clearly reflect the excellent standards of your establishment.I would especially like to extend my heartfelt thanks to Mr. Axel at the front desk. His warm welcome, courtesy, professionalism, and attention to detail made a significant positive impact on my experience. His helpful guidance and responsible approach ensured that I felt comfortable and genuinely welcomed from the very first moment of my arrival.Without hesitation, I will gladly choose your hotel again in the future and recommend it to others.

Restaurant response

Cher Fawad,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre séjour au Fairmont The Queen Elizabeth.<br><br>Nous apprécions tout particulièrement vos compliments sur notre personnel, nos services et le professionnalisme de nos équipes. Nous serons ravis de les transmettre à notre équipe, et plus particulièrement à Axel qui vous a accueilli à la réception.<br><br>Merci encore d'avoir partagé votre merveilleuse expérience avec nous.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement.<br><br>Cordialement, L'équipe des relations clients