Fairmont Le Reine Elizabeth

Jay Pujol (66 reviews)

23 Feb 2026

Source: Google

5.0

I had a great stay. Thank you to Moran for the beautiful room and Rafael who took care of us and made our night special at the Roselys restaurant!

Restaurant response

Cher Jay,<br><br>Nous vous remercions pour vos aimables paroles concernant votre récent séjour.<br><br>Nous sommes ravis d'apprendre que vous avez apprécié votre chambre et le service exceptionnel de Moran et Rafael. Nous ne manquerons pas de leur transmettre vos compliments.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.<br><br>Cordialement,<br><br>L'équipe des relations clients

Joseph Pilotte (17 reviews)

23 Feb 2026

Source: Google

2.0

The hotel location is great, but our check in was unfortunate. The lady at the front desk was impatient, not friendly and wanted us to park our own car even though we were paying valet. All the other staff and the eventual valet worker were top but as far as first impressions go this couldn’t have gone worst. I’d like to say she was just being professional rather than kind but it really was impatient border lining rude. Definitely not the welcome you expect from a fair mount.

Restaurant response

Cher Monsieur Pilotte,<br><br>Nous vous remercions d'avoir partagé vos commentaires concernant votre récent séjour parmi nous. Nous apprécions vos compliments sur notre emplacement et vos échanges positifs avec notre personnel. Cependant, nous regrettons sincèrement que votre première impression lors de votre arrivée n'ait pas été à la hauteur de nos exigences. Notre objectif est d'offrir un accueil chaleureux et convivial à tous nos clients, et nous vous prions de bien vouloir accepter nos excuses pour ce désagrément. Vos remarques concernant le service de la réception seront prises en compte dans notre démarche d'amélioration continue de l'expérience client.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau.<br><br>Cordialement,<br><br>L'équipe des relations clients

Rania J (8 reviews)

20 Feb 2026

Source: Google

1.0

A few days before our stay I came in person because we were not sure yet if we would be able to keep the same dates and I simply wanted to know what the options were in case we needed to move them. That is when I spoke with Pascal at the front desk. He was extremely respectful clear and genuinely helpful and gave me the information in a very professional way.Later on when we called we were given completely different information by the supervisor Katie which is where the confusion started because the two versions had nothing to do with each other.We had already packed to come spend Valentine’s night at the hotel so when we showed up at the desk our only intention was to calmly understand the situation since we were already there for our stay. We were obviously not asking for anything at that point just a simple clarification.Unfortunately from the beginning Katie went straight on the defensive became visibly nervous raised the tone and kept repeating that she felt attacked. Every time we tried to speak she would say we were interrupting while she continued the same prepared speech without actually listening to what we were saying. It did not feel like a conversation at all but more like she had decided the outcome and there was no space for any real exchange.She then ended the discussion on her own instead of allowing a calm and respectful dialogue.Right after that she went to the back and started sending messages through another employee to the person who was serving us asking him to come see her immediately after finishing with us which created a very uncomfortable and tense atmosphere at the front desk for no reason.What makes this even more disappointing is that incorrect information was later shared with Expedia about the reason for our concern which had nothing to do with any charge or refund request.The hotel itself is beautiful and every other staff member we interacted with was kind professional and exactly what you would expect from a place like this which is why this situation stands out so much.

John Harrison (7 reviews)

19 Feb 2026

Source: Google

5.0

Stayed here 3 nights trip from UK with granddaughter.Room, pool and hotel team were first class.Best bit for us was the restaurant. We ate here for breakfast & dinner and found the meals plentiful, well prepared and to a high quality.

Restaurant response

Monsieur Harrison,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre séjour au Fairmont Le Reine Elizabeth avec votre petite-fille.<br><br>Nous sommes ravis d'apprendre que votre séjour s'est parfaitement déroulé et que vous avez apprécié nos installations ainsi que les délicieux repas de notre restaurant.<br><br>Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour à Montréal.<br><br>Cordialement, L'équipe des relations avec la clientèle

pablo hernandez

19 Feb 2026

Source: Google

5.0

I stayed at the hotel with my girlfriend because our flight got cancelled. We were very tired but the staff made sure we got to our room fast and took care of us. The hotel is beautiful. It has a great view of downtown. I took so many pictures from our room.The next day the hotel staff arranged a cab to the airport so extra thank you to them.

Restaurant response

Monsieur Hernandez,<br><br>Nous vous remercions pour votre excellent commentaire concernant votre récent séjour au Fairmont The Queen Elizabeth.<br><br>Nous sommes ravis d'apprendre que notre équipe vous a apporté une assistance rapide et que vous avez apprécié la magnifique vue depuis votre chambre. Notre priorité est de veiller au bien-être de nos clients, notamment en cas d'imprévus tels que l'annulation d'un vol.<br><br>Nous vous remercions pour vos aimables paroles et espérons avoir le plaisir de vous accueillir à nouveau.<br><br>Cordialement,<br><br>L'équipe des relations clients

Anita D (86 reviews)

18 Feb 2026

Source: Google

5.0

The concierge gold check in experience was absolutely incredible. Every single staff member that we've encountered were so kind and helpful. Our incredible room was clean and spacious. Valet staff were so kind and helpful. Cleaners were so kind and thoughtful. Fairmont staff also left us a sweet dessert to help us celebrate our 10th Valentine's Day anniversary. Everyone at Fairmont Queen Elizabeth has truly gone above and beyond to ensure that we had the most incredible time and we are absolutely grateful to everyone here.

Restaurant response

Chère Anita,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre récent séjour au Fairmont Le Reine Elizabeth, à l'occasion de votre 10e anniversaire de la Saint-Valentin.<br><br>Nous sommes ravis d'apprendre que votre séjour s'est parfaitement déroulé et que vous avez trouvé notre personnel aimable et serviable. Il est toujours encourageant de savoir que nos clients sont satisfaits de nos services, même lors d'occasions aussi spéciales.<br><br>Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour à Montréal.<br><br>Cordialement,<br><br>L'équipe des relations avec la clientèle

fawad Rasa (4 reviews)

18 Feb 2026

Source: Google

5.0

I would like to express my sincere appreciation to the management and staff of Fairmont The Queen Elizabeth. My stay at your hotel was truly pleasant, comfortable, and memorable. The high quality of service, the cleanliness of the rooms, and the professionalism of your staff clearly reflect the excellent standards of your establishment.I would especially like to extend my heartfelt thanks to Mr. Axel at the front desk. His warm welcome, courtesy, professionalism, and attention to detail made a significant positive impact on my experience. His helpful guidance and responsible approach ensured that I felt comfortable and genuinely welcomed from the very first moment of my arrival.Without hesitation, I will gladly choose your hotel again in the future and recommend it to others.

Restaurant response

Cher Fawad,<br><br>Nous vous remercions chaleureusement pour vos commentaires concernant votre séjour au Fairmont The Queen Elizabeth.<br><br>Nous apprécions tout particulièrement vos compliments sur notre personnel, nos services et le professionnalisme de nos équipes. Nous serons ravis de les transmettre à notre équipe, et plus particulièrement à Axel qui vous a accueilli à la réception.<br><br>Merci encore d'avoir partagé votre merveilleuse expérience avec nous.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement.<br><br>Cordialement, L'équipe des relations clients

Mohamed Soussi (67 reviews)

17 Feb 2026

Source: Google

5.0

I came to this hotel for a work conference and left feeling like I had stayed with family. That’s genuinely how it felt at The Queen Elizabeth Hotel. I’m a Marriott Bonvoy Gold member and, aside from the Banff Fairmont (fantastic) and the Winnipeg location (not so much), this is only my third Fairmont property visit. What a treat it was. The location is outstanding, the property is stunning, and the rooms are impeccably clean — all of which you expect from Fairmont. But what truly made this stay exceptional was the service. At every step, I was treated with class, dignity, and respect. On my first night, I called twice — once for more tea (I love tea) and once for brown sugar. Both times, I was helped warmly and graciously, without the slightest hint of annoyance. During conference dinners, I asked for extra bread more than once. When coffee was being served, I asked if I could have tea instead. The staff member immediately returned with tea packets, a carafe of hot water, and extra brown sugar. That level of attentiveness and follow-through is rare. I often found myself apologizing for what felt like minor requests, and every time I was reassured: this is the Queen Elizabeth — no request is too small or bothersome. They genuinely wanted to make my stay enjoyable. Housekeeping did excellent work. Everything was folded and organized, and even my MacBook was carefully returned to its sleeve — a thoughtful touch. There was a small mix-up: the paper I use to wrap and stuff my Oxford shoes, along with the individual shoe bags, was mistakenly discarded. I called, and the manager of housekeeping personally came to my room to apologize. He explained the paper had been found but stained, and he offered to replace it. He returned shortly after with fresh wrapping paper and two small linen shoe bags. That kind of ownership and responsiveness speaks volumes. Later, I noticed my leftover Philly cheesesteak sub had also been cleared away. I called again, admittedly a bit frustrated, as food should generally be left untouched. I was immediately told to reorder the meal and have it reimbursed at the front desk. I didn’t take them up on the offer — their response alone made it clear I was heard and taken seriously. Again and again — whether with housekeeping, concierge, front desk, or wait staff — I was treated like royalty. I would argue the service was on par with my experience at the Ritz. I only wish I could name every staff member who made this stay so memorable. I am both genuinely impressed and wholeheartedly recommend this property. Thank you, Fairmont, for such an exceptional stay. I am truly grateful for the attention, care, and professionalism shown throughout my visit, and I would gladly return to The Queen Elizabeth in the future.

Restaurant response

Response added on 16 Feb 2026

Dear Mr. Soussi, Thank you for feedback regarding your recent stay at Fairmont The Queen Elizabeth during yoru conference. We are delighted to learn that you felt a sense of belonging during your time with us, which is truly the experience we strive to create for our guests. It is heartening to hear that our team provided you with attentive and respectful service, ensuring your requests were met with warmth. Your remarks about the housekeeping team and the thoughtful approach reflect the commitment we uphold in maintaining high standards. Your recommendation of our property and the staff's dedication to service excellence inspires us to continue our efforts. We look forward to welcoming you again whether for business or for vacations. Sincerely, The Guest Relations Team

Carol Clarke (11 reviews)

16 Feb 2026

Source: Google

5.0

We were extremely pleased with all the staff at the hotel, everyone was friendly and helpful. Starting with the bell service for assistance with luggage and valet for car, then at the front desk to check in, we were greeted with a wonderful cheerful attitude from another employee named Caesar, who was thoughtful and kind to help ensure we had the best possible accomodations. Restaurant staff was always kind and considerate, also special room requests made were handled quickly and without hesitation. Very grateful! Thank you!!!

Richard R (520 reviews)

16 Feb 2026

Source: Google

4.0

Retro-chic luxury right in downtown Montreal! 🏙️ Stylish rooms with mid-century flair, incredible food at Rosélys, and cocktails that hit the spot 🍸. Love the spa, indoor pool, and that Underground City access 🌆. A bit pricey with extra fees, but worth it for the vibe and location! 💫

Restaurant response

Response added on 16 Feb 2026

Dear Mr. Richard, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Thank you again for sharing your experience and we look forward to welcoming you again in the near future. Sincerely, The Guest Relations Team

Ruth Ann (55 reviews)

15 Feb 2026

Source: Google

5.0

This review is for the doorman, I believe his name is Asdeen. Thank you for tonight. He helped from booking an Uber with my phone, as I did not know how and even helped with my bags to the other side to meet the Uber. Really appreciate the service.

Restaurant response

Response added on 16 Feb 2026

Dear Ms. Ruth, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will make sure to share your comments with our doorman. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Kayla (6 reviews)

15 Feb 2026

Source: Google

5.0

Anthony from valet (young guy) was super sweet and made the experience 10x better! We loved him! Thank you

Restaurant response

Response added on 16 Feb 2026

Dear Ms. Kayla, Thank you for your kind words regarding Anthony from the valet team. We are thrilled to hear that he contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Sincerely, The Guest Relations Team

Fiesta (307 reviews)

14 Feb 2026

Source: Google

5.0

Staff attention #1

Restaurant response

Response added on 16 Feb 2026

Dear Guest, Thank you for your kind words regarding our staff. We take great pride in providing attentive service to our guests and are delighted to hear that you had a positive experience. Your feedback is greatly appreciated. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

Mal Jan (1 review)

7 Feb 2026

Source: Google

1.0

I am still in shock at how unprofessional and heartless this hotel is. This was supposed to be our wedding night. My husband had coordinated in advance, paid ahead of time, and personally organized decorations for the room to make it special. Despite all of this, the hotel gave our reserved and paid-for room to someone else, including our decorations. When we arrived on our wedding night, dressed, exhausted, emotional, and expecting a once-in-a-lifetime moment, we were told that our room was no longer available. No call. No warning. What made it worse? The hotel refused to offer any meaningful solution. No reimbursement. No compensation. No genuine attempt to fix the situation or even acknowledge the gravity of what they had done. We were treated like an inconvenience instead of guests whose wedding night they had just destroyed. We returned the next day hoping to speak with a manager and resolve things calmly. Big mistake. The manager was rude, dismissive, and borderline hostile, showed zero empathy, and again refused to consider reimbursement or any form of goodwill gesture. The tone was basically: not our problem. Mistakes happen but how a hotel responds says everything. This place responded with arrogance, disrespect, and total indifference. This hotel is unreliable, unprofessional, and clearly does not care about its guests. If they can do this on a wedding night, they can do it to anyone. Do not stay here. Do not book here. Do not give this place your money, EVER.

Restaurant response

Response added on 10 Feb 2026

Dear Mal Jan, We would like to extend our sincere apologies for your experience. In fact, we will appreciate if you could please communicate with us to the following email in order to receive more detailed information from you: [email protected] Sincerely, The Guest Relations Teams

Martin Perkins (11 reviews)

7 Feb 2026

Source: Google

5.0

The good floor is well worth the extra cost. The lounge is very comfortable and the breakfast and evening food are great.

Restaurant response

Response added on 14 Oct 2025

Dear Mr. Perkins, Thank you for the great review of our hotel. We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon. Sincerely, The Guest Relations Team

Harinderjit Kaur (6 reviews)

4 Feb 2026

Source: Google

5.0

Love that the location is so central everything is accessible. And in such a beautiful part of the city..need to be here in the summer!!

Restaurant response

Response added on 4 Feb 2026

Dear Harinderjit, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our central location in the heart of downtown Montreal. We look forward to welcoming you again during summer! Sincerely, The Guest Relations Team

Jojo_4_u (88 reviews)

4 Feb 2026

Source: Google

5.0

So beautiful and so delicate and devoted. To your well-being, I forgot to take pictures. I'll sure do it next time I visit. 👌🙏

Restaurant response

Response added on 4 Feb 2026

Dear Jojo, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. We look forward to welcoming you again during your next trip when you will be able to take pictures. Sincerely, The Guest Relations Team

Ross Jordan (12 reviews)

3 Feb 2026

Source: Google

1.0

Fairmont Montreal refused to honor the contractual terms of my reservation; attempts to reason with hotel staff resulted in hiding behind inane policy, rather than acknowledging problems, and contrite dismissal without attempting to listen nor acknowledge problems. When asked to escalate to a responsible manager, no one was available. The given email for the general manager was incorrect and emails to the general manager bounced. After googling for an alternate contact for the general manager, a different email was added, which did not bounce, but no response has been received after 5 days. Attempts to reach the hotel at the general hotel email contact have not been returned. The terms of my room rate, which included a $100 credit for the stay were not honored. Even though I presented the confirmation of the terms of my booking, the staff said they didn’t see it in their computer, so the computer rules. Attempts to reason with them were met with dismissal and obstinate allegiance to policy rather than doing what’s right. The room itself was not properly cleaned, with lipstick stains all over the glasses provided in the minibar. Photographs of the stained glasses were provided to the hotel duty manager who acknowledged the problem and stated that housekeeping was informed; but no action was taken to address the cleaning lapse. Overall, this hotel failed because: (1) Staff are unwilling to listen to a problem, before jumping to conclusion (2) Staff hide behind pedantry of policy, and rather than make things right, insist on allegiance to a broken policy (staff not empowered) (3) Staff are obstinate, rather than problem solving and prefer to say no rather than find practical solutions to address very real problems (4) Staff are unwilling to hear compromise solutions proposed by the guest, instead lacking the flexibility to amend their errors (5) no escalation paths given, other than an email address which bounced. (6) Commitments (ie that housekeeping would correct cleaning failures) were not kept (7) Attempts to follow up with the general manager and the general hotel did not receive responses. The Montreal Queen Elizabeth Fairmont should be a shining beacon in the fair city of Montreal. In is a hotel at a great location, with its unique history and association with John Lennon. Despite excellent experiences at the restaurant and pool and with the staff of both, the front desk and management have made an extraordinarily bad experience for me and my guest. The hotel does not live up to my expectations of the Fairmont brand and I am now forced to seek correction of the hotel’s errors through the credit card dispute process. To management at the QE Fairmont: you can do better.

Art Exner (5 reviews)

2 Feb 2026

Source: Google

5.0

A Fairmont The Queen Elizabeth experience is a cut above the routine - friendly, competent staff; great amenities; convenient location. Montreal parking is a challenge, but the adjacent valet parking makes even that a breeze. From arrival to departure my stay offered no surprises, which allowed me to focus on my own agenda.

Restaurant response

Response added on 3 Feb 2026

Dear Guest, Thank you for your kind words regarding your recent experience at Fairmont The Queen Elizabeth. We are delighted to hear that our staff, amenities, and location contributed positively to your stay. It is wonderful to know that the adjacent valet parking service eased your travel experience in Montreal. We appreciate your feedback and look forward to welcoming you back for another exceptional visit. Sincerely, The Guest Relations Team

Violetta H (13 reviews)

1 Feb 2026

Source: Google

5.0

We have stayed at this hotel numerous times and this visit was especially good- it feels like they improved their services. As the gold Accor member we were upgraded to a larger suite, Andrée was very sympathetic to us at check in as we were there for the funeral and she tried to make us feel very welcome and accommodate all our requests. Friendly housekeeping and Bell service. We will be back for a longer trip in March!

Restaurant response

Response added on 2 Feb 2026

Dear Violetta, Thank you for your kind words and for your continued loyalty to Fairmont The Queen Elizabeth. We are delighted to hear that your recent stay was particularly enjoyable and that our team, especially Andrée, was able to provide you with a warm welcome during such a difficult time. It is our goal to ensure that every guest feels valued and accommodated. We look forward to welcoming you back in March for a longer stay. Sincerely, The Guest Relations Team

sssm333 (38 reviews)

1 Feb 2026

Source: Google

4.0

I’ve stayed here many times, recommended!

Restaurant response

Response added on 2 Feb 2026

Dear Guest, Thank you for your continued support and for recommending our hotel. We are thrilled to hear that you have enjoyed your stays with us. We look forward to welcoming you back again. Sincerely, The Guest Relations Team

Paddy Hayes (239 reviews)

23 Jan 2026

Source: Google

5.0

Wonderful hotel, very convenient to the city and train station.

Restaurant response

Response added on 26 Jan 2026

Dear Paddy, Thank you very much for your great review of our hotel. We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth as well as our convenient location in the heart of downtown Montreal. We hope to welcome you again soon. Sincerely, The Guest Relations Team

Darshan Shetty (341 reviews)

23 Jan 2026

Source: Google

5.0

Great hotel in a very nice location.

Restaurant response

Response added on 23 Jan 2026

Dear Shetty, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth and the fact that you appreciated our central location in downtown Montreal. We will share your comments with our team. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team