Fairmont Le Reine Elizabeth

Sifu Stephane Patenaude (415 reviews)

23 Apr 2026

Source: Google

5.0

Beautiful hotel, we went to the Nacarat lounge , fancy drinks, cool vibe , friendly host and great servers

Restaurant response

Response added on 23 Apr 2026

Dear Stephae, We very much appreciate your comments regarding our Nacarat bar at Fairmont The Queen Elizabeth. We are delighted to read that you loved our fancy drinks, the vibe as well as the service and expertise of our staff. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

Liam Tremblay (3 reviews)

23 Apr 2026

Source: Google

5.0

The location is perfect.

Restaurant response

Response added on 23 Apr 2026

Dear Mr. Tremblay, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are pleased to learn that you found that our location in the heart of downtown Montreal was perfect for your visit. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Debra L Perry (14 reviews)

20 Apr 2026

Source: Google

5.0

This hotel is the only place I stay in Montreal. It is well located, the rooms are spotlessly clean, well decorated with comfortable beds. It also allows pets!

Restaurant response

Response added on 21 Apr 2026

Dear Mrs Perry, Thank you very much for your review regarding your recent stay with us. We are delighted to read that our location and cleanliness of our rooms met your expectations. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

dick Miller (24 reviews)

20 Apr 2026

Source: Google

5.0

This is a busy Fairmont well located above the Montreal train station and we.walked directly from our train to the hotel. We.were given a wonderful room overlooking the.church next door. The lobby area has restaurants a coffee bar.and a.lounge. There are numerous eating options nearby including Ruebens a well know place to.have the smoked meat Montreal is famous for. The.staff here was wonderful and very attentive to our needs.

Restaurant response

Response added on 20 Apr 2026

Dear Mr. Miller, Thank you so much for taking the time to share your wonderful experience at the Fairmont The Queen Elizabeth! We are thrilled to read that you appreciated your room with its lovely church view facing the hotel as well as our lobby area with its diverse dining options as well as the coffee shops and bar. We truly value your feedback and we look forward to welcoming you back on your next visit to Montreal. Sincerely, The Guest Relations Team

John L (116 reviews)

17 Apr 2026

Source: Google

4.0

Attended a conference. Services enjoyed were the catering, bar service and all were very good for large scale groups. Try the Nacarat bar on site for great drinks and atmosphere.

Restaurant response

Response added on 17 Apr 2026

Dear Johnn, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth for your conference. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. We are pleased to read that you enjoyed the great drinks and atmosphere at Nacarat. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Todd Panas (308 reviews)

16 Apr 2026

Source: Google

5.0

Have stayed at this beautiful Fairmont Queen Elizabeth Hotel on a few occasions on business and personally with my wife. It is a beautiful landmark hotel in the heart of Montreal and both accessible by subway and Via Rail which I have used both to access this hotel. The hotel is royal and majestic being named after the Royal Queen herself. Everything is 5star service, dining and hospitality from arrival to departure. This hotel is truly a local icon and a stay that is unforgettable!

Restaurant response

Response added on 17 Apr 2026

Dear Mr. Panas, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our services as well as the convenience of our location in the heart of downtown Montreal. We will make sure to share your kind compliments for our teams. We look forward to welcoming you again during your next visit to Montreal whether it will be for business or for personal travel. Sincerely, The Guest Relations Team

Mia Pires (27 reviews)

16 Apr 2026

Source: Google

3.0

Unfortunately, they’ve done away with one of this hotel’s greatest highlights: the breakfast buffet! I don’t understand this decision by the Accor Group. They had a fantastic breakfast buffet—why get rid of it?!

Restaurant response

Response added on 17 Apr 2026

Dear Mrs. Pires, Thank you for your feedback regarding our breakfast offerings. We regret that the changes have impacted your experience at our hotel since we continuously strive to enhance our services. Our goal with the new 'A la Carte Menu' is to enhance the breakfast experience by focusing on customizable options, reducing food waste, and providing a more refined service as well as creating exceptional dishes tailored to your preferences. During a future visit, we would be happy to walk you through the menu and highlight some of our most popular dishes, or perhaps suggest some combinations that might appeal to you. We hope that you will give our new menu a try, and we are confident that you will enjoy the quality of the freshly prepared items. Sincerely, The Guest Relations Team

Keith Willey (330 reviews)

15 Apr 2026

Source: Google

5.0

We had a great stay. The service and food was fantastic. The rooms were quite small but otherwise great.

Restaurant response

Response added on 15 Apr 2026

Dear Mr. Willey, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our fantastic services and food. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Peg Duncan (21 reviews)

15 Apr 2026

Source: Google

5.0

The rooms are not exceptional given the price, but the location downtown near the train station is great, and the service from reception at the 21st floor was friendly and helpful.

Restaurant response

Response added on 15 Apr 2026

Dear Mrs. Duncan, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We appreciate your feedback and comments about the rooms and we truly appreciate your words about the service on the 21st floor. We hope to have the opportunity to welcoming you back soon. Sincerely, The Guest Relations Team

Miko Tremblovei (516 reviews)

14 Apr 2026

Source: Google

3.0

Ouin...experience moyenne..surtout a cause de son emplacement.

Restaurant response

Response added on 15 Apr 2026

Bonjour Monsieur Tremblovei, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l’Hôtel Fairmont Le Reine Elizabeth. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Fairmont sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Cordialement, L’Équipe du Service à la Clientèle

Gabrigi Ecra (5 reviews)

8 Apr 2026

Source: Google

5.0

Stayed here for a couple of nights during my trip to Montreal and honestly loved the experience. The hotel is right in the heart of downtown, which made it super convenient to explore the city. The room was spacious, very clean, and the bed was extremely comfortable after a long day of walking around. Staff were friendly and professional. I would definitely stay here again.

Restaurant response

Response added on 9 Apr 2026

Dear Gabrigi, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our facilites as well as our location in the heart of downtown Montreal. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Priscilla C (27 reviews)

8 Apr 2026

Source: Google

5.0

We staying here for 5 nights. Top notch experience everyday. Service: From check-in, to dinner, to pool and spa, every staff is genuine, friendly and taking the extra step to make sure our stay is perfect. Rooms: sparkling clean everyday, quiet and new, tasteful renovation. Location: right above central station, even when weather is bad, you never have to go outside.

Restaurant response

Response added on 9 Apr 2026

Dear Mrs. Priscilla, We very much appreciate your comments regarding your current stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our teams. We hope you continue enjoying our hotel for your 5-night visit. Sincerely, The Guest Relations Team

Mana N (147 reviews)

6 Apr 2026

Source: Google

5.0

Old elevators and hallway features

Alexander Tarrant (35 reviews)

6 Apr 2026

Source: Google

1.0

Run down rooms and rude staff. Location better for business than pleasure. Not even close to 5*.

Leigh Harrington (30 reviews)

6 Apr 2026

Source: Google

5.0

Probably the best located hotel in the city, it adjoins the Gare Centrale, a short walk from the metro and the bus to the airport is outside. Very close to shops and places to eat. Clean and very well appointed rooms with nice big robes and very professional staff. Ideal to visit the city

Restaurant response

Response added on 6 Apr 2026

Dear Leigh, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our excellent location in the heart of downtown Montreal. Thank you for sharing your wonderful pictures! We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Benjamin Isaacie (202 reviews)

6 Apr 2026

Source: Google

5.0

Loved everything about it!

Restaurant response

Response added on 6 Apr 2026

Dear Mr. Isaacie, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed your visit to our hotel. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Wes Edmunds (4 reviews)

4 Apr 2026

Source: Google

5.0

Amazing experience from the call we made to book. Axel checked us in and made a personal card for my son’s birthday. We truly felt personally cared for!

Restaurant response

Response added on 6 Apr 2026

Dear Mr. Edmunds, Thank you for your kind words regarding your recent stay. We are delighted to learn that Axel made your son's birthday special and that you felt personally cared for. Your feedback is greatly appreciated. We look forward to welcoming you and your family again during your next visit to Montreal. Sincerely, The Guest Relations Team

Maria Elena Martinez (6 reviews)

2 Apr 2026

Source: Google

5.0

I would like to recognize one of your employees Adrian who works at the Roselyn bar he was outstanding, extremely courteous and very professional. With employees like Adrian you feel very strongly to come back to stay at the Queen Elizabeth my wife and I stayed 5 days room 1573 under Alejandro Rodriguez. I travel a lot because of my work so I appreciate a great service. Please give my compliments to Adrian and let him know about this review. Thanks

Frank M. (15 reviews)

1 Apr 2026

Source: Google

4.0

Best stay I had in an Hotel so far. Lack of parking option is whats keeping me from 5 star service. Studded tire were a no an in Quebec winter... this is not great. Other parkings option around were... not so great and not as much secure.

Restaurant response

Response added on 2 Apr 2026

Dear Mr. Frank, Thank you for your kind words regarding your recent stay. We appreciate your feedback about the parking options. Note though, that parking and valet service are neither owned nor operated by the hotel, but rather by a third party company called Indigo as mentioned in our website. Nonetheless, we will make sure to inform them about your comments related to their service. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

diane meehan (5 reviews)

1 Apr 2026

Source: Google

2.0

Very late check in, had to go back and wait in line at 4 o'clock to be told my room was ready . Very slow check in, new computer system but not adequate staffing. Common areas were beautiful but my room was adequate only. Poor decor.

Rajen Bhimaraj (9 reviews)

1 Apr 2026

Source: Google

3.0

Poor experience - at check in the wait was just too long - there were only two staff members checking in and checking out guests, plus you changed your computer system the day before, which resulted in the team experiencing issues resulting a slower process. I believe I waited for more than 30 minutes, then further issues when I was at the counter as a result of the system change. While the staff were courteous, I believe there could have been better customer service and attention during this period.

Restaurant response

Response added on 1 Apr 2026

Dear Rajen, Thank you for sharing your experience with us. We would like to sincerely apologize for the extended wait time you encountered during check-in. We understand that a smooth arrival is crucial to our guests' experience, and we regret that our recent system update may have contributed to the delays you faced. While we are pleased to hear that our team was courteous, we appreciate your feedback regarding the level of service provided during this busy time. Your comments are valuable as they help us improve our operations and guest experience. We hope to have the opportunity to welcome you again and better serve you next time. Sincerely, The Guest Relations Team

Jenny (12 reviews)

30 Mar 2026

Source: Google

5.0

Only stayed for one evening. The staff was very professional and helpful. We were able to have a magical night with an excellent view and beautiful arrangement for the service.

Restaurant response

Response added on 30 Mar 2026

Dear Mrs. Jenny, We very much appreciate your comments regarding your magical recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed your gorgesous view from your room as well as the service from our staff. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Sophie Sannak (49 reviews)

29 Mar 2026

Source: Google

5.0

So close to everything, amazing staff, the best breakfast buffet I’ve ever had (I’d give a kidney for the maple bread pudding recipe)

Restaurant response

Response added on 30 Mar 2026

Dear Ms. Sannak, We very much appreciate your comments regarding your wonderful stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed the services of our staff as well as our declicious breakfast and maple bread pudding. We hope you will be back and enjoy again our hotel. Sincerely, The Guest Relations Team

QC (12 reviews)

29 Mar 2026

Source: Google

3.0

Unfortunately our experience wasn’t to a luxury level. Our room was dusty on arrival & amenities not fully replenished during our stay. The overall maintenance of the room could be better (carpet, chip paint & old furniture that show age). We had to call for robes since none were available in the closet. We find disturbing to see a toilet brush directly in the housekepping cart side pouch next to slippers/clean products. Care of cleanness is concerning. We found staff interaction to be great most of the time. I’m not sure we’ll consider this hotel again before a renovation.

Restaurant response

Response added on 30 Mar 2026

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet the luxury standards we strive to provide. We appreciate your observations about the room cleanliness and maintenance. Rest assured that will ensure that your comments are shared with the appropriate departments for their review. We are committed to enhancing the guest experience and your insights are invaluable in this process. Thank you once again for your feedback. Sincerely, The Guest Relations Team

Deepa Narayanan (8 reviews)

27 Mar 2026

Source: Google

1.0

I had a very disappointing stay. Basic toiletries were neither stocked nor replenished daily, which was quite inconvenient. There was also a persistent, strange noise coming from the room heater that completely disrupted my sleep throughout the night. To make matters worse, the billing process was problematic, with inaccurate information provided. Overall, this was a frustrating experience, and I would not choose to stay here again.