Fairmont Le Reine Elizabeth

Boss Nate Nunta (26 reviews)

17 May 2026

Source: Google

1.0

Worst Fairmont I’ve been in My room shower was broken and didn’t get fixed until day 2 Each elevator ride takes 10 minutes to go up and down The front desk gave me wrong info about breakfast timing so I ended up having to wait 45 minutes for the kitchen to set up brunch service before I could it Bad experience overall

Restaurant response

Response added on 21 May 2026

Dear Nunta, Thank you for sharing your experience with us. We would like to sincerely apologize for the inconvenience you encountered with the shower, the elevator wait times, and the misinformation regarding breakfast hours. Your feedback is invaluable, and we will ensure it is communicated to the relevant departments for further review. We hope to have the opportunity to better serve you next time. Sincerely, The Guest Relations Team

Amandeep Bhatia (14 reviews)

17 May 2026

Source: Google

5.0

My experience at Fairmont The Queen Elizabeth in Montreal was truly exceptional from start to finish. I stayed at the hotel for more than a month during a long business trip, and it genuinely felt more like a home than a hotel. This was actually my second extended stay at the property. I previously stayed for 2 weeks and received outstanding service, which is why I chose to book the hotel again for my next trip. Every single department consistently delivered top-class hospitality and professionalism. The front desk staff were always welcoming, friendly, and attentive. The housekeeping team maintained my room at an impeccable standard of cleanliness throughout my entire stay. The valet parking staff treated me like family and always made me feel valued and comfortable. A special mention also goes to the in-room dining and restaurant teams. They consistently accommodated my requests, provided excellent recommendations, and delivered exceptional service every time. The quality of the food was absolutely top class, and every meal I ordered was fresh, delicious, and professionally presented. The overall atmosphere and vibe of the hotel is simply incredible. The moment you walk into the building, you immediately feel luxury, comfort, and warmth. The ambiance truly hits differently and makes the entire experience unforgettable. Every dollar spent here is completely worth it. The level of care, professionalism, hospitality, cleanliness, and overall guest experience is second to none. I highly recommend Fairmont The Queen Elizabeth to anyone visiting Montreal, whether for business or leisure. I look forward to staying here again in the future.

Restaurant response

Response added on 20 May 2026

Dear Amandeep, Thank you for your wonderful feedback regarding your recent extended stay at Fairmont The Queen Elizabeth. We are truly delighted to read that your experience felt like home and that our team consistently delivered exceptional service across all departments. Your kind words about our front desk and housekeeping are greatly appreciated. It is our goal to make every guest feel valued and comfortable, and it is gratifying to know that we succeeded in your case. Your recognition of the hotel's atmosphere and ambiance as a highlight of your stay is greatly appreciated. We already look forward to welcoming you back for your next visit. Sincerely, The Guest Relations Team

Shabbir Manji (49 reviews)

13 May 2026

Source: Google

2.0

Very disappointing,1st night elevator broke down, receptionist said its happens oftem better not get room on higher floor. Housekeeping never replace the bottle of shampoo, shower gel and conditioner bottles, they just refill it (unhygienic) . Tv remotes are not cleaned. I stayed 4 days, 3 days no single housekeeping came to my room for clean up . I specifically had to alert housekeeping. If traveling solo Receptionist will charge you deposit for per night even though you prepaid in advance, but if you are couple no deposit of a single penny. At the time of checkout when you want your deposit back, staff says deposit is from third party without confirming in the system. Very horrible experience.

L S (1934 reviews)

13 May 2026

Source: Google

5.0

Perfect location. We were traveling by train so this was very convenient. Love the decor. It has a modern 70s theme with gold and blues. Nice more patterns and lines. The chairs and the furniture are all new but match the aesthetic. Bedrooms were very comfortable. Nice beds and comfortable bedding. Lots of space with chairs and a desk. Bright and modern bathroom with nice toiletries. I love that they provide cotton swabs with the toiletries. Great view from our room of the cathedral. Walking distance to everything but great coffee sho, cocktail lounge in the hotel as well as shops in the tunnels for the train. Friendly staff. Loved this location.

Vel Gayevskiy (94 reviews)

12 May 2026

Source: Google

5.0

Excellent service from every single staff member we interacted with. Hotel is spacious and quick to get in and out of in a very convenient location. Rooms are nice and the bed is comfortable. We brought our dog and one staff member even brought him freshly baked dog cookies! If booking with Amex Hotel Collection you get a very generous breakfast allowance for their full breakfast and your credit is in USD.

Neil Frelick (198 reviews)

11 May 2026

Source: Google

5.0

This hotel is exquisite. It's worth visiting if you're staying in Montreal's beautiful downtown.

bishnu panigrahi (4 reviews)

11 May 2026

Source: Google

5.0

Excellent location, friendly staff, clean and comfortable rooms

Pooja Kundalia (12 reviews)

7 May 2026

Source: Google

5.0

Literally one of the best hotels I’ve stayed in (and I’ve stayed in many hotels), the service is incredible.

GJ (12 reviews)

5 May 2026

Source: Google

1.0

Lobby is magnificent and the location is well located. We asked for amenities to service royal but unfortunately had to call 3 times for the same basic request. Employee on the phone told us they have a new system since few months and sometimes request doesn’t go to the staff due to device issue. We got apologies from the gentlemen who brought our toothbrush and mouthwash after more 30 minutes waiting. We feel that attention to details and service wasn’t taking seriously for a supposed luxury hotel. Guest request shouldn’t impact at this level when a new system is implemented.

Restaurant response

Response added on 6 May 2026

Dear GJ, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted read that you found our lobby magnificent and appreciated our hotel's convenient location in the heart of downtown Montreal. However, we are truly sorry to learn of the difficulties you experienced with your amenity requests. Please accept our sincerest apologies for the repeated calls and the significant delay in receiving your items. We are actively working to refine our internal processes and address any technical issues to ensure that guest requests are handled seamlessly and efficiently. We hope to have the opportunity to better serve you next time. Sincerely, The Guest Relations Team

Suz Segna (“Suz S”) (192 reviews)

5 May 2026

Source: Google

5.0

Just stopped in to visit some memories. Just had a drink k and moved on.

Restaurant response

Response added on 6 May 2026

Dear Suz, Thank you for having sent a review after having stopped for a drink at our hotel and remember some memories. We look forward to welcoming you back soon. Sincerely, The Guest Relations Team

Stefan Schaller (34 reviews)

5 May 2026

Source: Google

1.0

Positive: - WLAN was working well. - They put a fridge in the room after asking for it. Negatives: - I had a room with 2 rooms. Heating was not working in the first one (but at least in the sleeping room). The next day, I asked if they could fix it. They said they will try and come back to me if it does not work. They never came back to me, and it continued not to work till the end of my stay. - Lightning in the room is suboptimal. If you have a suite, you would hope that you have adequate lighting at the desk. Funny thing, there is a very good ceiling light at the entrance. - I asked for a late checkout (2 hours) very early on the day of departure (and the day before, but they told me to ask on the next day). After the service desk asked the supervisor, I was told it wasn't possible because too many people were coming in. I checked online and I was able to book 3 rooms of the same(!) category and all sorts of other rooms. I also asked what they could offer, but they couldn't offer 30 minutes.

Restaurant response

Response added on 5 May 2026

Dear Mr. Schaller, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. However, we would like to sincerely apologize for the issues you experienced with the heating in one of your rooms, the lighting in your suite, and the difficulties you encountered with your late checkout request. Your comments are very important to us, and we are reviewing these points internally in order to proceed with the necessary improvements. We hope to have the opportunity to better serve you next time. Sincerely, The Guest Relations Team

Edward Zaki (83 reviews)

3 May 2026

Source: Google

5.0

Always a good place to spend time if you’re in Montreal. Central, easy access to downtown and Old Montreal.

Restaurant response

Response added on 4 May 2026

Dear Edward, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our excellent location in the heart of downtown Montreal. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Adam Jordan (44 reviews)

2 May 2026

Source: Google

5.0

Everything costs extra

Restaurant response

Response added on 4 May 2026

Dear Mr. Jordan, Thank you for your feedback regarding your recent experience with us. We strive to provide clarity on our pricing structure, which includes additional costs for certain amenities and services. Your comments will be taken into consideration as we continually seek to improve our guest experience. Sincerely, The Guest Relations Team

Barbara Carmona (76 reviews)

2 May 2026

Source: Google

5.0

I like this hotel very much. Great gym. Comfortable rooms, excellent location. The personnel is the best. High quality service.

Restaurant response

Response added on 4 May 2026

Dear Mrs. Carmona, Thank you very much your kind words about your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you enjoyed our gym, comfortable accommodations, and the high-quality service provided by our staff. Your feedback is greatly appreciated. We look forward to welcoming you back soon. Sincerely, The Guest Relations Team

Sifu Stephane Patenaude (415 reviews)

23 Apr 2026

Source: Google

5.0

Beautiful hotel, we went to the Nacarat lounge , fancy drinks, cool vibe , friendly host and great servers

Restaurant response

Response added on 23 Apr 2026

Dear Stephae, We very much appreciate your comments regarding our Nacarat bar at Fairmont The Queen Elizabeth. We are delighted to read that you loved our fancy drinks, the vibe as well as the service and expertise of our staff. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

Liam Tremblay (3 reviews)

23 Apr 2026

Source: Google

5.0

The location is perfect.

Restaurant response

Response added on 23 Apr 2026

Dear Mr. Tremblay, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are pleased to learn that you found that our location in the heart of downtown Montreal was perfect for your visit. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Debra L Perry (14 reviews)

20 Apr 2026

Source: Google

5.0

This hotel is the only place I stay in Montreal. It is well located, the rooms are spotlessly clean, well decorated with comfortable beds. It also allows pets!

Restaurant response

Response added on 21 Apr 2026

Dear Mrs Perry, Thank you very much for your review regarding your recent stay with us. We are delighted to read that our location and cleanliness of our rooms met your expectations. We look forward to welcoming you again soon. Sincerely, The Guest Relations Team

dick Miller (24 reviews)

20 Apr 2026

Source: Google

5.0

This is a busy Fairmont well located above the Montreal train station and we.walked directly from our train to the hotel. We.were given a wonderful room overlooking the.church next door. The lobby area has restaurants a coffee bar.and a.lounge. There are numerous eating options nearby including Ruebens a well know place to.have the smoked meat Montreal is famous for. The.staff here was wonderful and very attentive to our needs.

Restaurant response

Response added on 20 Apr 2026

Dear Mr. Miller, Thank you so much for taking the time to share your wonderful experience at the Fairmont The Queen Elizabeth! We are thrilled to read that you appreciated your room with its lovely church view facing the hotel as well as our lobby area with its diverse dining options as well as the coffee shops and bar. We truly value your feedback and we look forward to welcoming you back on your next visit to Montreal. Sincerely, The Guest Relations Team

John L (116 reviews)

17 Apr 2026

Source: Google

4.0

Attended a conference. Services enjoyed were the catering, bar service and all were very good for large scale groups. Try the Nacarat bar on site for great drinks and atmosphere.

Restaurant response

Response added on 17 Apr 2026

Dear Johnn, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth for your conference. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. We are pleased to read that you enjoyed the great drinks and atmosphere at Nacarat. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Todd Panas (308 reviews)

16 Apr 2026

Source: Google

5.0

Have stayed at this beautiful Fairmont Queen Elizabeth Hotel on a few occasions on business and personally with my wife. It is a beautiful landmark hotel in the heart of Montreal and both accessible by subway and Via Rail which I have used both to access this hotel. The hotel is royal and majestic being named after the Royal Queen herself. Everything is 5star service, dining and hospitality from arrival to departure. This hotel is truly a local icon and a stay that is unforgettable!

Restaurant response

Response added on 17 Apr 2026

Dear Mr. Panas, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our services as well as the convenience of our location in the heart of downtown Montreal. We will make sure to share your kind compliments for our teams. We look forward to welcoming you again during your next visit to Montreal whether it will be for business or for personal travel. Sincerely, The Guest Relations Team

Mia Pires (27 reviews)

16 Apr 2026

Source: Google

3.0

Unfortunately, they’ve done away with one of this hotel’s greatest highlights: the breakfast buffet! I don’t understand this decision by the Accor Group. They had a fantastic breakfast buffet—why get rid of it?!

Restaurant response

Response added on 17 Apr 2026

Dear Mrs. Pires, Thank you for your feedback regarding our breakfast offerings. We regret that the changes have impacted your experience at our hotel since we continuously strive to enhance our services. Our goal with the new 'A la Carte Menu' is to enhance the breakfast experience by focusing on customizable options, reducing food waste, and providing a more refined service as well as creating exceptional dishes tailored to your preferences. During a future visit, we would be happy to walk you through the menu and highlight some of our most popular dishes, or perhaps suggest some combinations that might appeal to you. We hope that you will give our new menu a try, and we are confident that you will enjoy the quality of the freshly prepared items. Sincerely, The Guest Relations Team

Keith Willey (330 reviews)

15 Apr 2026

Source: Google

5.0

We had a great stay. The service and food was fantastic. The rooms were quite small but otherwise great.

Restaurant response

Response added on 15 Apr 2026

Dear Mr. Willey, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our fantastic services and food. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Peg Duncan (21 reviews)

15 Apr 2026

Source: Google

5.0

The rooms are not exceptional given the price, but the location downtown near the train station is great, and the service from reception at the 21st floor was friendly and helpful.

Restaurant response

Response added on 15 Apr 2026

Dear Mrs. Duncan, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We appreciate your feedback and comments about the rooms and we truly appreciate your words about the service on the 21st floor. We hope to have the opportunity to welcoming you back soon. Sincerely, The Guest Relations Team

Miko Tremblovei (516 reviews)

14 Apr 2026

Source: Google

3.0

Ouin...experience moyenne..surtout a cause de son emplacement.

Restaurant response

Response added on 15 Apr 2026

Bonjour Monsieur Tremblovei, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l’Hôtel Fairmont Le Reine Elizabeth. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Fairmont sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Cordialement, L’Équipe du Service à la Clientèle

Gabrigi Ecra (5 reviews)

8 Apr 2026

Source: Google

5.0

Stayed here for a couple of nights during my trip to Montreal and honestly loved the experience. The hotel is right in the heart of downtown, which made it super convenient to explore the city. The room was spacious, very clean, and the bed was extremely comfortable after a long day of walking around. Staff were friendly and professional. I would definitely stay here again.

Restaurant response

Response added on 9 Apr 2026

Dear Gabrigi, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our facilites as well as our location in the heart of downtown Montreal. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team