Fairmont Le Reine Elizabeth

Doc Jackson (131 reviews)

21 Jan 2026

Source: Google

5.0

Easy check in and out. Nice casual cafe and a nice bar.

Restaurant response

Response added on 19 Jan 2026

Dear Mr. Jackson, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon. Sincerely, The Guest Relations Team

Randolph Tang (106 reviews)

20 Jan 2026

Source: Google

5.0

Wonderful location with an elevator that goes straight to grand central. Combined with the amazing staff and amenities our short stay was made memorable.

Restaurant response

Response added on 20 Jan 2026

Dear Mr. Tang, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you enjoyed our convenient location in the heart of downtown Montreal. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Colin Graham (115 reviews)

13 Jan 2026

Source: Google

5.0

Premium Hotel with a premium price. Nice rooms , location is amazing with connection to under ground mall. The hotel bar had a good vibe and friendly staff. We stayed for a wedding and our friends had one of the suites which was mind blowing. Underground parking was excellent. We would stay again.

Restaurant response

Response added on 13 Jan 2026

Dear Mr. Graham, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth for your friend's wedding. We are delighted to read that you had an excellent stay and that you loved your room as well as our location in the heart of downtown Montreal. Thank you for the beautiful pictures you shared! We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Margot Pollard (14 reviews)

11 Jan 2026

Source: Google

5.0

Room was on the smaller side but clean and had a great view of the street up to the hill, good food options, and the staff were all very helpful. The location was great for our activities and I would consider staying here again overall. That said, we were there over New Year's, so maybe the time of year was part of it, but my biggest complaint is that there were children everywhere. In the sauna, in the gym, the hot tub, and, most annoyingly, our neighbors seemed to have a crying toddler hanging out in the hallway several times a day throughout our stay. I'm sure this was more annoying for the parents than for us, but the room walls were quite thin so it was still a bit of a nuisance. Given what we paid, I would've preferred more peace and quiet, but it was a holiday weekend so that wasn't entirely unexpected. Overall good location and decent rooms!

Restaurant response

Response added on 12 Jan 2026

Dear Ms. Pollard, Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont The Queen Elizabeth. We are pleased to hear that you enjoyed the cleanliness of your room, the view, the dining options, and the attentiveness of our staff. We understand that the presence of children in shared spaces during a busy holiday period can impact the overall experience. We strive to create a welcoming environment for all our guests, including families. However, we acknowledge that this may lead to increased noise levels at times. We appreciate your understanding of the situation during such a festive time and hope that you will consider us for your future visits. Sincerely, The Guest Relations Team

Alexander F. P.

10 Jan 2026

Source: Google

0.0

We stayed 2 nights to break up our trip from Europe to the Dominican Republic. The public bus from the airport has a stop directly across the street from the hotel and I would highly recommend it. The hotel staff were very helpful and friendly. It was nice that the gym was open 24/7 as with the jet lag we got up extremely early and it was nice to have somewhere to go to. The sauna and pool areas were nice as well, and the breakfast was great. The room was nice and well furnished, however there wasn't much sound insulation and we could hear word for word conversations every time someone walked by the room. There were also some issues with the elevators being out of service while we stayed there, so at times there was up to a 5 minute way to get an elevator, which was necessary since we were staying on the 14th floor, but the hotel staff said this was temporary and just unfortunate timing for our stay.

Alejandrina H.

9 Jan 2026

Source: Google

0.0

Our overall experience was great and the staff were amazing! They treated us as if we were the most important people staying there.

Katherine T.

9 Jan 2026

Source: Google

0.0

We had a fantastic stay at your hotel. The service was outstanding at every stage - from parking to check-in, from settling in with our young kids (and dog!), and we really enjoyed our dining experiences as well. We are already planning another stay for next year.

Carolina Ospina (8 reviews)

5 Jan 2026

Source: Google

5.0

Good stay, well located and rooftop space was wonderful.

Restaurant response

Response added on 5 Jan 2026

Dear Ms. Ospina, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback related to your stay. We will share your comments with our team. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Megan Barron (9 reviews)

5 Jan 2026

Source: Google

5.0

I didnt stay at the hotel but it had a free public bathroom (VERY RARE) that was clean, large, had free lotion, and had an attached cafe/gift shop that was really lovely!

Restaurant response

Response added on 5 Jan 2026

Dear Megan, Thank you for sharing your positive experience regarding our public restroom facilities. We take pride in maintaining cleanliness and creating a welcoming environment for all guests and visitors. Your feedback about the cafe and gift shop is greatly appreciated. Sincerely, The Guest Relations Team

Desire Benoit (2 reviews)

1 Jan 2026

Source: Google

4.0

The lobby and bar was gorgeous but the room was underwhelming. Not worth 600$ a night.

Restaurant response

Response added on 2 Jan 2026

Dear Benoit, Thank you for your feedback regarding your recent stay. While we are pleased to hear that you appreciated the lobby and bar, we regret that your room did not meet your expectations. Your comments are valuable in our ongoing efforts to enhance the guest experience. Sincerely, The Guest Relations Team

ron hodge (1 review)

1 Jan 2026

Source: Google

5.0

Our stay at the Queen Elizabeth was absolutely perfect from start to finish. The Gold Floor experience truly stood out - Christopher at the Gold Floor reception desk was especially wonderful, with a warm, friendly demeanour that made us feel genuinely welcome and well cared for. His professionalism and kindness set the tone for the entire stay. We also had the pleasure of hosting friends for dinner at Roselyn, and it was a fantastic experience. The food was incredible - so full of flavour and beautifully prepared - and the service was attentive without ever feeling rushed, making it a memorable evening for everyone. The Gold Floor lounge on the 21st floor was another highlight. The staff there were attentive, welcoming and consistently thoughtful, making every visit a pleasure. Between the exceptional service, the comfort, and the overall atmosphere, the Queen Elizabeth always exceeds expectations. We will return without hesitation and highly recommend this property.

Restaurant response

Response added on 2 Jan 2026

Dear Mr. Hodge, Thank you for taking the time to share your wonderful experience at Fairmont The Queen Elizabeth. We are delighted to hear that your stay was perfect and that the Gold Floor experience left such a lasting impression. Christopher’s commitment to providing exceptional service exemplifies the standards we uphold, and we are pleased that his warm demeanor contributed to your overall enjoyment. It is also gratifying to read that your dinner at Roselys met your expectations for culinary excellence and attentive service. Our team strives to create memorable dining experiences, and your kind words will be shared with them. We appreciate your high recommendation and look forward to welcoming you back for another exceptional stay in the future. Sincerely, The Guest Relations Team

K Elizabeth (6 reviews)

1 Jan 2026

Source: Google

1.0

This experience was so disappointing. My husband and I stayed for our first wedding anniversary over new years and it was so bad we’re redoing the whole thing on a different date, just because we didn’t want our abysmal experience at the fairmont Queen Elizabeth to be how we remembered it. We did the Gold package and I was really shocked. We’ve stayed at and loved a lot of fairmont properties. but this fairmont is awful, borderline hostile, and the outdated frustrating accommodations were almost comically bad. (TV requires third party app or chromecast unless you want to watch French language cable, coffee maker didn’t work, towels were wet, internet didn’t work - when asking concierge for help got a “too bad so sad” response) Maybe it was just a bad weekend, but we were horrified as the management staff were quite rude, unaccommodating, and curt. I felt terrible even asking for help from staff because it seemed like a bother. After speaking with two different staff about various issues with the room and the service and getting no help, My husband went down to tell the staff we weren’t happy and were looking to perhaps get a partial refund so we could check out early and spoke with a woman at the concierge desk who told him there was nothing she could do and to “take it up with corporate”. eventually my husband decided to go to the front desk on the gold floor to check out early regardless of a refund. He explained the situation and they did finally offer a refund, which was a relief, but after four times contacting different staff about issues in the room and with services at the hotel felt a little to late in terms of hospitality. This was a struggle from start to finish. it was a struggle to leave early and a struggle to stay. That we won’t be back to the Queen Elizabeth, is a colossal understatement.

Restaurant response

Response added on 2 Jan 2026

Dear Mrs. Elizabeth, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet the high standards we strive to uphold, especially during such a significant occasion as your wedding anniversary. It is disheartening to learn about the issues you faced with the accommodations and the service provided by our staff. Your comments regarding the television setup, the coffee maker, and the internet connectivity have been duly noted, and we appreciate your bringing these matters to our attention. We would like to truly apologize for the manner in which your concerns were addressed by our team. Our goal is to provide a welcoming and accommodating environment, and it is clear we fell short in this instance. We are pleased to learn that a resolution was eventually offered, but we understand how the overall experience left a negative impression. Please know that your feedback will be reviewed in order to ensure improvements moving forward. Thank you again for your comments, and we wish you and your husband all the best in your future celebrations. Sincerely, The Guest Relations Team