I am still in shock at how unprofessional and heartless this hotel is. This was supposed to be our wedding night. My husband had coordinated in advance, paid ahead of time, and personally organized decorations for the room to make it special. Despite all of this, the hotel gave our reserved and paid-for room to someone else, including our decorations. When we arrived on our wedding night, dressed, exhausted, emotional, and expecting a once-in-a-lifetime moment, we were told that our room was no longer available. No call. No warning. What made it worse? The hotel refused to offer any meaningful solution. No reimbursement. No compensation. No genuine attempt to fix the situation or even acknowledge the gravity of what they had done. We were treated like an inconvenience instead of guests whose wedding night they had just destroyed. We returned the next day hoping to speak with a manager and resolve things calmly. Big mistake. The manager was rude, dismissive, and borderline hostile, showed zero empathy, and again refused to consider reimbursement or any form of goodwill gesture. The tone was basically: not our problem. Mistakes happen but how a hotel responds says everything. This place responded with arrogance, disrespect, and total indifference. This hotel is unreliable, unprofessional, and clearly does not care about its guests. If they can do this on a wedding night, they can do it to anyone. Do not stay here. Do not book here. Do not give this place your money, EVER.
