Tim Hortons
Tim Hortons 6495 Rue Saint-Jacques, Montréal
3.0
14 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Erik Heft
13 Feb 2026
Source: Google
2.0

Just walked in here for a quick lunch while I wait for my car to be repaired at my garage. The second I walked in, I could tell that the atmosphere was off. It took a while for a staff to meet me at the front and take my order. After ordering, I saw the manager and some members of the staff arguing. It seemed odd at first, as the manager was almost smiling while talking to his employees. This continues for several minutes, and turned into the manager yelling at his staff from the back (which could be clearly heard from my table) and even yelling while at the front. Very uncomfortable to sit here and witness this level of unprofessionalism from who appears to be a manager. Top that off with how dirty the tables are here and how the food is definitely not up to par with other Tim Horton's in the city, the only reason to ever come here would be convenience, and moving forward I don't even know that would enough for me to ever come back. If there is a disagreement between employees and their manager, it should be handled professionally and behind closed doors. They should not have a fight, yelling back and forth, right in the open and in front of customers.

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 14 Feb 2026
Hi Erik, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of tamsyn hodges
24 Jan 2026
Source: Google
5.0

Great coffee! Great service every morning

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 Jan 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Sarjil Vahora
21 Jan 2026
Source: Google
1.0

Don’t use drive way at night as the staff is sleeping and not answer. I waited there almost 10 min and they never showed up to take the order. Also once I placed online order and they said they didn’t receive it and I have to pay twice.

Service
Logo of Tim Hortons
Restaurant response
Response added on 22 Jan 2026
Hi Sarjil, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of deniz mavi
9 Jan 2026
Source: Google
1.0

Unfriendly service, specially the big lady at the cashier. Disgusting food. Nothing fresh nothing nutritious. Wrong order taken and they threw the bags of food without even telling what’s inside. So much one usage items. The only reason we are here was to bring our car to the service. Tim Hortons is generally not the best place but we had to go in somewhere in the January cold in Montreal.

Service
Cooking
Atmosphere

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