Tim Hortons
Tim Hortons 5250 Bd Arthur-Sauvé, Laval
3.8
70 evaluations
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Review summary

What guests say about Tim Hortons

Opinions are very mixed for this Tim Hortons in Laval. Several customers highlight fast, courteous, and friendly service, with welcoming staff and orders that are often fresh. On the other hand, others mention order mistakes, missing items, overly long wait times, and service that can sometimes feel cold or unpleasant. Overall, the place seems appreciated when everything goes well, but the experience can vary a lot from one visit to the next.

Summary based on 56 reviews.

Reviews / Ratings for Tim Hortons

Photo of Jashanpreet KaurGill
27 Nov 2025
Source: Google
5.0

Good Service 👍👍👍 All staff very nice ,very good staff 👍👍

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 27 Nov 2025
Hi Jashanpreet, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of RAJMAN KALER (KALER SAAB)
27 Nov 2025
Source: Google
5.0

Good service,All staff very nice , 👍👍 👍 👍👍😊😊😊

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 27 Nov 2025
Thanks RAJMAN! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care
Photo of Sarbjeet Kaur
27 Nov 2025
Source: Google
5.0

Good service Good staff

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Hi Sarbjeet, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Craig Deboer
21 Nov 2025
Source: Google
5.0

Always pleasant and great service. One of my favourite locations. Love the quick hockey and sports talks.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 21 Nov 2025
Thanks Craig! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care
Photo of RM P
11 Nov 2025
Source: Google
2.0

Very narrow drive through path. Service extremely slow. Was stuck in the drive through for over 20 mins, unable to leave because I was in between the cement blocks that guided to the window for the cashier. Not enough employees working at peek hours.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 11 Nov 2025
Hello, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
Photo of Piton Karmaker
2 Nov 2025
Source: Google
2.0

Worker on phone, they do not offer purchase receipts, I have to ask for it. Bathroom is so dirty, no toilet paper. Too many people but service is really awful.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 2 Nov 2025
Hello Piton, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
Photo of Jai Lochab
1 Nov 2025
Source: Google
1.0

Today, i came at 19:49 to order something to eat like sandwich or pizza. They said they’re closing but on Google Maps showing closing at 23h. I drove 8-9 min to this Tim Hortons.

Logo of Tim Hortons
Restaurant response
Response added on 2 Nov 2025
Hello Jai, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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