Tim Hortons
Tim Hortons 5250 Bd Arthur-Sauvé, Laval
3.8
70 evaluations
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Review summary

What guests say about Tim Hortons

Opinions are very mixed for this Tim Hortons in Laval. Several customers highlight fast, courteous, and friendly service, with welcoming staff and orders that are often fresh. On the other hand, others mention order mistakes, missing items, overly long wait times, and service that can sometimes feel cold or unpleasant. Overall, the place seems appreciated when everything goes well, but the experience can vary a lot from one visit to the next.

Summary based on 56 reviews.

Reviews / Ratings for Tim Hortons

Photo of Chelsea Mclaughlin
25 May 2026
Source: Google
3.0

They barley ever have anything and 85% of time your order is wrong , but i do like the workers they are nice and helpful .

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Logo of Tim Hortons
Restaurant response
Response added on 25 May 2026
Hi Chelsea, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care
Photo of BaronBattleBread
24 May 2026
Source: Google
5.0

Bojour hai. Haha. Quick, simple. Cheap coffee. Will return.

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Cooking
Logo of Tim Hortons
Restaurant response
Hi, Thanks so much for the 5-star rating! We’d love to hear what you enjoyed most about your visit, please feel free to share more anytime. Warm regards, Tim Hortons Guest Care
Photo of Mike C
19 May 2026
Source: Google
1.0

Hopefully Dunkin donuts puts them out of business

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Photo of Lorenzo NATALE
12 May 2026
Source: Google
5.0

Good quality service

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Logo of Tim Hortons
Restaurant response
Response added on 12 May 2026
Thank you Lorenzo! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of jouj wbass
10 May 2026
Source: Google
1.0

I hate it when I write a bad review, but this is not the first time they messed up my order. Always something missing. Even if you go back they find a way to gaslight you. Not this time, i ordered 2 timatin 2 wrap matin 1 médium VF and 6 hash brown potatoes total 37.68. Got home to 1 wrap matin and I don’t have the energy to argue this time. So everyone should know. I wanted to write a new review just to realize that I already given a review 1 year ago, sadly no improvement at all still a bad place to order and the prices are way higher not being fussy but charging 0.50$ just you asked for a little mayo on your sandwich??? Multiple per 4 sandwiches 😳😳😳 since when mayo in sandwiches is an extra?????

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Logo of Tim Hortons
Restaurant response
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Photo of Deyluvashley
5 May 2026
Source: Google
5.0

Very good energy very nice

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Logo of Tim Hortons
Restaurant response
Response added on 5 May 2026
Hi , We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Him
3 May 2026
Source: Google
1.0

WORST TIM EVER THEY HAVE 10 PEOPLE NEVER HAVE THE POTATOES AND COOKIES COFFEE IS ALWAYS BAD SANDWICHES ARE POORLY MADE THIS PLACE SHOULD SHUT DOWN AND BECOME ANYTHING ELSE

Logo of Tim Hortons
Restaurant response
Response added on 3 May 2026
Hi , I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Karamjeet singh Sohal
12 Mar 2026
Source: Google
5.0

Good service

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Logo of Tim Hortons
Restaurant response
Response added on 12 Mar 2026
Hi Karamjeet, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Daniel DS
9 Mar 2026
Source: Google
1.3

Customer services is bad. Some of the guys who work there are rude.

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Logo of Tim Hortons
Restaurant response
Response added on 9 Mar 2026
Hi Daniel, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Em_man
14 Feb 2026
Source: Google
1.0

This is the worst service I’ve experienced. There is consistently nothing available, which is very disappointing.

Photo of Dryden39
13 Feb 2026
Source: Google
5.0

Good service

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Photo of J Pontiac
13 Feb 2026
Source: Google
4.0

Excellent service at drive thru. Extremely rapid and nice people. Highly recommend for great service

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Photo of Ronaldo Wilson
1 Feb 2026
Source: Google
5.0

The service is quick!!

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Logo of Tim Hortons
Restaurant response
Response added on 1 Feb 2026
Hi Ronaldo, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Deyana Sherzai
17 Jan 2026
Source: Google
5.0

The staff is nice,wait time isn't long they are such a lovely people

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Logo of Tim Hortons
Restaurant response
Response added on 19 Jan 2026
Hi Deyana, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Benafsha Wais
15 Jan 2026
Source: Google
5.0

Excellant service, clean and coffee always fresh

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 15 Jan 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Carolyn Coulombe
13 Jan 2026
Source: Google
1.0

Worse experience of my life... We order online to dine in. The app says to sit and they will call my name, after 29 minutes I go to the counter and I was told it was not done cause I need to advise. We were 3 in the whole restaurant. Then I was told they don't have the flat bread either so I told them to cancel the order. Contacted client service cause they cannot reimburse either. Never going back to this one and not the first time we have issues with our order. Update client service advise I will get a call to get potentially reimbursed for the order that was never made or gotten. Will see . Update 3 weeks later no call no refund guess I will have to go see the manager in person .. they can answer reviews done since then but can't even call when they receive from their head office a demand to call regarding an issue. Just wow

Photo of Tanya Larocque
6 Jan 2026
Source: Google
5.0

Super service!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Jan 2026
Hi Tanya, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Stephan Reniers
6 Jan 2026
Source: Google
5.0

Excellent service!

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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Jan 2026
Thanks Stephan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Dilukshan
6 Jan 2026
Source: Google
5.0

Great place and great service Very warm place

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Hi, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Kaur Samra
6 Jan 2026
Source: Google
5.0

This place was so great and great stuff This is very clean and neet

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Logo of Tim Hortons
Restaurant response
Response added on 6 Jan 2026
Hi Kaur, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Stephanie Chenier
6 Jan 2026
Source: Google
5.0

Good hob

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Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Jan 2026
Hi Stephanie, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Balkar Singh
28 Nov 2025
Source: Google
4.3

I want to tell everyone, to visit this Tim. Their food is very good, delicious. They guide you really well. I recommend everyone to go their, at least try once.

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Logo of Tim Hortons
Restaurant response
Response added on 29 Nov 2025
Thanks Balkar! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care
Photo of Nancy Verma
28 Nov 2025
Source: Google
5.0

I really love this tim Hortons Always pleasant and good see

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Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 29 Nov 2025
Hi Nancy, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Bhawna Bhawna
28 Nov 2025
Source: Google
5.0

Best Tim Hortons in our area They always serve fresh food and coffee Friendly staff

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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 29 Nov 2025
Thanks Bhawna! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care
Photo of Maneet Ss
27 Nov 2025
Source: Google
5.0

Good service 👍👍👍 very nice all staff 🥰🥰🥰🥰

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 27 Nov 2025
Thanks Maneet! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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