Tim Hortons

Lina gagnon (2 reviews)

15 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 31 Jan 2026

Hi Lina, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kenny Albert (1 review)

15 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 15 Jan 2026

Thank you Kenny! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

ayoub ayoub (3 reviews)

13 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 12 Jan 2026

Hi, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care

Saad Filali (6 reviews)

12 Jan 2026

Source: Google

5.0

Super service

Restaurant response

Response added on 12 Jan 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Fefe Gonzalez (34 reviews)

9 Jan 2026

Source: Google

1.0

Horrible customer service. employee said a rude comment on the drive thru and no accountability from him or the management. Avoid at all cost

Restaurant response

Response added on 10 Jan 2026

Hello Fefe, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Haji Kiukui (96 reviews)

5 Jan 2026

Source: Google

1.0

Very late

Restaurant response

Response added on 5 Jan 2026

Hello Haji, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Twinkle (22 reviews)

3 Jan 2026

Source: Google

3.0

I had a very unpleasant experience. Other people were probably drinking their coffee at that table without realizing what had happened. It really bothers me to see someone act so inconsiderately in a public place. I feel that someone should speak up to people like that at Tim Hortons at least once.

Restaurant response

Response added on 3 Jan 2026

Hello Twinkle, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care

Tom (40 reviews)

30 Dec 2025

Source: Google

1.0

Don't eat here. The girl who served me was rude and very short with me. The BBQ chicken wrap I was served was room temperature, the chocolate croissant was dry, and the iced latte I got wasn't frothy as it usually is at other Tim's I go to. My free birthday coffee also wasn't applied to my order too, so that was paid. I also think the girl didn't apply the meal deal properly as it cost $5 more than the meal deal usually costs. Won't be coming here again - they need better staff.

Restaurant response

Response added on 30 Dec 2025

Hello Tom, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Afsheen Khalil (8 reviews)

28 Dec 2025

Source: Google

1.7

I ordered egg and cheese breakfast sandwiches 4 of them and they are all burned and dry. Very bad customer service and food was tasteless. Not happy at all.

Restaurant response

Response added on 28 Dec 2025

Hello Afsheen, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

ana aguilera (4 reviews)

18 Dec 2025

Source: Google

5.0

merci!!

Restaurant response

Response added on 18 Dec 2025

Hi ana, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

laureline michel (3 reviews)

9 Dec 2025

Source: Google

5.0

Top

Restaurant response

Response added on 10 Dec 2025

Thanks! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Kimberly Mosqueda (3 reviews)

2 Dec 2025

Source: Google

5.0

Very good hospitality and amazing coffee

Restaurant response

Response added on 2 Dec 2025

Thanks Kimberly! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Azar Rastak (2 reviews)

28 Nov 2025

Source: Google

1.0

I wish 0 was an option. Worse place ever. Every-time they make my order wrong. Today I threw up looking at my food. I am not a kind of person who complains but today I have had enough. The managers need to train the staff and they should get training as well. The most disgusting way of making food . The bagel is not cut, the egg and cheese is cold. My coffee order is wrong each time. They forget to charge something each time. One time they did my sandwich wrong 4times. At the end I gave up on them. I personally worked in tim hortons. I know the pressure but making these little mistakes over and over again is very disappointing. Today I ordered a bagel. I asked for butter and cream cheese. There was no butter and the bagel was not cut. Not going there again.

Restaurant response

Response added on 29 Nov 2025

Hello Azar, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Daryl Cuevas Diaz (3 reviews)

27 Nov 2025

Source: Google

5.0

Best team and coffee perfect in time never take long

Restaurant response

Response added on 27 Nov 2025

Thanks Daryl! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Abdillahi Hamza (5 reviews)

20 Nov 2025

Source: Google

5.0

Very amazing exprince the whole group is nice and fast and the food was so so so delicious

Restaurant response

Response added on 20 Nov 2025

Thanks Abdillahi! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Elisa Tarantini Romano (8 reviews)

20 Nov 2025

Source: Google

1.0

I ordered a Hot chocolate and it tasted like water . Hopefully nextime it will not taste like water.

Restaurant response

Response added on 20 Nov 2025

Hi Elisa, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Rached Wassim (4 reviews)

19 Nov 2025

Source: Google

5.0

Very amazinh experince nice employees fast serviec

Restaurant response

Response added on 19 Nov 2025

Hi Rached, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

imran bourzine (2 reviews)

18 Nov 2025

Source: Google

5.0

Great employees fast services nice people never late

Restaurant response

Response added on 18 Nov 2025

Hi imran, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

sha ed (6 reviews)

15 Nov 2025

Source: Google

1.0

I am so sorry but this Tim Hortons has no respectful employees… there is no ethicality. The girl taking the orders was very disrespectful this morning. I had ordered a coffee and timbits for the kids today and i asked no sugars, as I am diabetic and for the timbits just glacé au miel, I precised it saying they don’t eat nothing else.. but nothing was respected as usual. Before it was so strict, timely and effective. Now they don’t even respect the clients. It’s a pure jungle in there. Pierre is still the owner? Cause if yes, something ain’t working. I think the boss should be more present and repair these employees "acting crazy" situations. Nearly 10 years we are clients. Never like these last 1 year or so. But now this year is just insane. Very sorry for this message.

Restaurant response

Response added on 16 Nov 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Barbara Cirigliano (7 reviews)

13 Nov 2025

Source: Google

5.0

Amazing service! The new staff is very good and the restaurant is very clean.

Restaurant response

Response added on 14 Nov 2025

Thanks Barbara! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Bianca (10 reviews)

13 Nov 2025

Source: Google

1.0

Every time I come to this specific Tim Hortons they get my order wrong without fail. I usually just let it slide because I don’t want to argue and just drink whatever coffee they decide to give me that day. That being said, the last time I went, the worker was giving me attitude because he wasn’t understanding what « du sirop sans-sucre à la vanille » was. He kept saying, so do you want sugar in it or not? When I tried to explain it to him he kept on insisting, rudely, that the syrup was already in my drink, but I could taste that there was zero sweetness, even after mixing my it. Finally, my friend took a sip of her drink (which was supposed to be a black iced coffee) and the syrup was in her drink… Not to mention my coffee was supposed to be a protein iced latte but he handed me a regular iced coffee. I was willing to just let it slide, but he messed up both our drinks and wasn’t at all apologetic, he was rolling his eyes and giving me attitude. I ended up just going inside to ask them nicely to remake both drinks. The person who assisted me inside was very nice and apologetic.

Restaurant response

Response added on 8 Nov 2025

Hello Bianca, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Karson Christ (33 reviews)

12 Nov 2025

Source: Google

1.0

Despicable service. No service at all, and when i approach a dirty look and snarky attitude. I apologize for whoever is going through something. But if you are incapable of offering a simple smile or you know, service. Something needs to change. If it wasn't for a delivery I needed to pick up or deliveries I must pick up going forward. I would and will never return to this branch again. Go down the road 2 minutes and go to that Tim's.

Restaurant response

Response added on 13 Nov 2025

Hello Karson, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care

jessie 84 (14 reviews)

10 Nov 2025

Source: Google

5.0

Food always fresh and amazing service!

Restaurant response

Response added on 11 Nov 2025

Hi jessie, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

mike garoufalis (5 reviews)

5 Nov 2025

Source: Google

5.0

I was very impressed with the service and freshness of the food at this Tims!!!!! I guess I know wich one is my favourite now

Restaurant response

Response added on 5 Nov 2025

Thanks mike! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Caline Alwan (2 reviews)

1 Nov 2025

Source: Google

5.0

Great experience!

Restaurant response

Response added on 2 Nov 2025

Thanks Caline! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care