Tim Hortons

yy GDFGD

1 Mar 2026

Source: Google

1.0

Absolutely disgusting place. Don't believe me? Go see for yourself.

Restaurant response

Response added on 1 Mar 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Tyler Wang (2 reviews)

1 Mar 2026

Source: Google

1.0

Avoid, avoid!!! I ordered 12 donuts, and the website took my money. When I got to the store, they barely have any donuts, and told me they couldn't find my order number and refuses to cancel my order.LOL. After some back and forth, I left the store with 7 donuts. Way to go Tim hortons, see you never. Order number: 9481

Restaurant response

Response added on 1 Mar 2026

Hello Tyler, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Esteban Gutierrez (8 reviews)

21 Feb 2026

Source: Google

1.0

I had one of the worst customer service experiences at this Tim Hortons location.I placed an order through the mobile app for pickup in store. When I arrived, the employee told me they didn’t have all the items and offered substitutes I didn’t want. I asked for a refund, and he told me I had to request it through the app. Customer service later told me the store itself had to process the refund.I went back the next day, and the manager, with a very poor attitude, told me the same incorrect information. I showed him the email confirming that the store was responsible, and only then—clearly annoyed—he finally processed the refund.They clearly don’t know their own procedures and show very little care for customers.I will not be coming back to this location. I would rather drive farther to another Tim Hortons than deal with this branch again.

Restaurant response

Merci Esteban ! Nous vous sommes extrêmement reconnaissants d'avoir pris le temps de nous laisser ce message. Chez Tim Hortons, la satisfaction de nos clients est notre priorité absolue et nous mettons tout en œuvre pour obtenir des commentaires positifs de personnes formidables comme vous ! Cordialement, Service à la clientèle Tim Hortons

Abderaouf Fiak (3 reviews)

7 Feb 2026

Source: Google

1.7

I just wanted to place an order, but the employees didn’t take my order and instead kept laughing and joking without doing anything. This will be my last time visiting this branch.

Restaurant response

Response added on 8 Feb 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

krisztina fazakas (4 reviews)

30 Jan 2026

Source: Google

1.3

I ordered an iced latte no sugar and oat milk. I ordered by drive thru. I asked them before paying if there’s no sugar inside because I’m allergic and they said yes. I paid and I left. Few seconds later when I tried the coffee it had a bunch of sugar inside and normal milk with. I went back but I entered the restaurant and I told them that they made me the wrong coffee. I asked to make me a new one. They made me a new one but even that one had a lot of sugars. They are discriminating the white people. I never go back anymore. Also, for the 3rd time I received finally my good order. I spent 30 minutes for waiting for my coffee ( the store was half empty, no customers behind me). It’s a disrespectful place

Kodouss (3 reviews)

30 Jan 2026

Source: Google

5.0

Super service

Restaurant response

Response added on 31 Jan 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Nicolae Ciurar (2 reviews)

30 Jan 2026

Source: Google

1.0

The guy with the self-serving helmet is very naughty., I ordered coffee with extra sugar and he offered me sugar-free coffee and when I opened the coffee lid he had a woman's hair inside, I do not recommend this Tim Hortons.

Restaurant response

Response added on 31 Jan 2026

Hi Nicolae, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Erlensda Tranquille (3 reviews)

25 Jan 2026

Source: Google

5.0

genial

Restaurant response

Response added on 25 Jan 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Lordson EVOLOKO (2 reviews)

23 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 24 Jan 2026

Thanks Lordson! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

grasia Koj (1 review)

22 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 22 Jan 2026

Thanks grasia! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Vishal friends (2 reviews)

21 Jan 2026

Source: Google

5.0

Best service

Restaurant response

Response added on 21 Jan 2026

Thanks Vishal! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Amine Moualek (17 reviews)

21 Jan 2026

Source: Google

5.0

Super

Lina gagnon (2 reviews)

15 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 31 Jan 2026

Hi Lina, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kenny Albert (1 review)

15 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 15 Jan 2026

Thank you Kenny! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

ayoub ayoub (3 reviews)

13 Jan 2026

Source: Google

5.0

Super

Restaurant response

Response added on 12 Jan 2026

Hi, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care

Saad Filali (6 reviews)

12 Jan 2026

Source: Google

5.0

Super service

Restaurant response

Response added on 12 Jan 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Fefe Gonzalez (34 reviews)

9 Jan 2026

Source: Google

1.0

Horrible customer service. employee said a rude comment on the drive thru and no accountability from him or the management. Avoid at all cost

Restaurant response

Response added on 10 Jan 2026

Hello Fefe, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Haji Kiukui (96 reviews)

5 Jan 2026

Source: Google

1.0

Very late

Restaurant response

Response added on 5 Jan 2026

Hello Haji, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Twinkle (22 reviews)

3 Jan 2026

Source: Google

3.0

I had a very unpleasant experience. Other people were probably drinking their coffee at that table without realizing what had happened. It really bothers me to see someone act so inconsiderately in a public place. I feel that someone should speak up to people like that at Tim Hortons at least once.

Restaurant response

Response added on 3 Jan 2026

Hello Twinkle, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care

Tom (40 reviews)

30 Dec 2025

Source: Google

1.0

Don't eat here. The girl who served me was rude and very short with me. The BBQ chicken wrap I was served was room temperature, the chocolate croissant was dry, and the iced latte I got wasn't frothy as it usually is at other Tim's I go to. My free birthday coffee also wasn't applied to my order too, so that was paid. I also think the girl didn't apply the meal deal properly as it cost $5 more than the meal deal usually costs. Won't be coming here again - they need better staff.

Restaurant response

Response added on 30 Dec 2025

Hello Tom, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Afsheen Khalil (8 reviews)

28 Dec 2025

Source: Google

1.7

I ordered egg and cheese breakfast sandwiches 4 of them and they are all burned and dry. Very bad customer service and food was tasteless. Not happy at all.

Restaurant response

Response added on 28 Dec 2025

Hello Afsheen, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

ana aguilera (4 reviews)

18 Dec 2025

Source: Google

5.0

merci!!

Restaurant response

Response added on 18 Dec 2025

Hi ana, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

laureline michel (3 reviews)

9 Dec 2025

Source: Google

5.0

Top

Restaurant response

Response added on 10 Dec 2025

Thanks! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Kimberly Mosqueda (3 reviews)

2 Dec 2025

Source: Google

5.0

Very good hospitality and amazing coffee

Restaurant response

Response added on 2 Dec 2025

Thanks Kimberly! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Azar Rastak (2 reviews)

28 Nov 2025

Source: Google

1.0

I wish 0 was an option. Worse place ever. Every-time they make my order wrong. Today I threw up looking at my food. I am not a kind of person who complains but today I have had enough. The managers need to train the staff and they should get training as well. The most disgusting way of making food . The bagel is not cut, the egg and cheese is cold. My coffee order is wrong each time. They forget to charge something each time. One time they did my sandwich wrong 4times. At the end I gave up on them. I personally worked in tim hortons. I know the pressure but making these little mistakes over and over again is very disappointing. Today I ordered a bagel. I asked for butter and cream cheese. There was no butter and the bagel was not cut. Not going there again.

Restaurant response

Response added on 29 Nov 2025

Hello Azar, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care