Tim Hortons

Richel Yomi (1 review)

3 Apr 2026

Source: Google

5.0

Good service

Restaurant response

Response added on 3 Apr 2026

Hi Richel, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Voldi Monzambe (6 reviews)

25 Mar 2026

Source: Google

5.0

I usually go to Tim Hortons in general, it’s kind of my go-to spot, but this location on Boulevard Saint-Joseph really stood out to me. I liked the way the building looks, it just feels a bit nicer than most. The drive-thru experience was smooth and the staff greeted me really well, which made the whole thing feel good. Overall just a really solid experience.

Restaurant response

Response added on 25 Mar 2026

Hi Voldi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Benjamin Kenny

24 Mar 2026

Source: Google

1.0

Stopped in this morning around 4:45am. Pulled up to the drive thru speaker and sat there for about 3 mins with no one answering the speaker after saying hello a few times, I pulled up to the window and knocked where I was met by this ignorant gentleman that refused to take my order unless I went back to the speaker that he was refusing to answer which now also had a huge lineup. This is unacceptable, Pretty sure his job is to answer the speaker and take orders, not ignore us and turn business away. I will also be filing a formal complaint to management and head office.

Restaurant response

Response added on 24 Mar 2026

Hi Benjamin, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Nicole Holland (95 reviews)

22 Mar 2026

Source: Google

3.0

Nice staff. Beautiful property. Not all food items available. Needs better training on brand guidelines.

Restaurant response

Response added on 23 Mar 2026

Thanks, Nicole! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

andres arboleda (7 reviews)

18 Mar 2026

Source: Google

1.0

Order from my car, I only order 10 timbits (I only receive 9) and a french vanilla, I asked for a variety of Timbits and they only gave me the black ones.

Restaurant response

Response added on 18 Mar 2026

Hi andres, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Milton Ramirez (4 reviews)

15 Mar 2026

Source: Google

1.0

No zero star so had put 1 . Not sure who is posting 5 star for this place more than likely friends , employees or owners trying to look good . My own experience I have been going there for over two yrs no only because it's open when I work . The worst customer service . Just went and for the 14th consecutive time my order is wrong . Employees get angry when they are told it's incorrect. Example coffee ordered does have correct amounts . When told to employees they argue then think just by changing the lid of adding way more to the coffee and given the coffee back with attitude and still not made right . Employees argue with customers that you ordered something different. I get the same coffee no change and not difficult Double double. Employees show minimal care and minimal knowledge of app functions and dismiss you when you ask a question about . This is your training to know this, it's your job . On a positive note which I guess I will give the one star to one employee who is newer and fixed our order while his co workers decide to not do anything and argue . Extremely disappointed. Employees on phones playing music load no hair nets or what ever they decide they will wear if anything. Line ups take for ever then get your coffee pushed into the your face while trying to put away cards . Have some pride where you work.

Restaurant response

Response added on 15 Mar 2026

Hello Milton, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Ourymali Bah (1 review)

13 Mar 2026

Source: Google

5.0

Super service

Restaurant response

Response added on 14 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

rim chemlal (4 reviews)

13 Mar 2026

Source: Google

5.0

Saoudi is very kind person goes above and beyond will definitely come back

Restaurant response

Response added on 14 Mar 2026

Thank you rim! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Daniel Azar (60 reviews)

8 Mar 2026

Source: Google

5.0

A cheerful new decor, clean and spacious, with various seating areas, tables, chairs, etc. Suitable for studying and preparing, eating and drinking coffee. A new and improved space.

Restaurant response

Response added on 10 Dec 2023

Hi Daniel, we're sorry to hear this! Please reach out to us at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this.

Stephanie Guertin (9 reviews)

22 Feb 2026

Source: Google

5.0

Fabulous place for every day coffee, or for group events like Team Canada gold medal hockey at 7:30 am ❤️ Go Tim's!!!

Kwok Wing Kwan (4 reviews)

21 Feb 2026

Source: Google

2.3

I ordered a cold drink on 2/21/26 around 6pm order number 9160. Waiting time was very long and also the server dropped the drink on the ground and picked up the same old cup and made me another drink. I told him I want a new drink and I was in front of the scene all time when it happens. He refused and said it’s a new cup. O well, what can I do.

Restaurant response

Bonjour,<br><br>Nous sommes désolés d'apprendre que votre visite ne s'est pas déroulée comme prévu. Si vous souhaitez nous donner plus de détails, veuillez consulter help.timhortons.ca/hc/en-ca. Nous apprécierions vraiment l'occasion de rectifier la situation.<br><br>Cordialement, Service à la clientèle Tim Hortons

alan sabourin (11 reviews)

21 Feb 2026

Source: Google

1.0

Order a bltm egg. This lettuce on the sandwich is bad . You see the back on the 2 little leaf. Before we could post photo of the garbage food they serve now they dont want public to know the garbage they are send out. Now I know why i stop eating out. Food quality is terrible.

Adama Mamadou Diakite (2 reviews)

19 Feb 2026

Source: Google

5.0

Christa Good job

Restaurant response

Merci !<br><br>Nous vous remercions sincèrement pour vos commentaires positifs. Savoir que vous avez passé un excellent moment nous fait très plaisir. Merci d'avoir choisi Tim Hortons !<br><br>Cordialement, Service à la clientèle Tim Hortons

herve mukadi (2 reviews)

18 Feb 2026

Source: Google

5.0

friendly and very Welcoming personal stuff memeber. Helpful and dynamic

Restaurant response

Bonjour,<br><br>Merci beaucoup pour vos gentils mots ! Nous sommes ravis d’apprendre que votre visite vous a plu et nous espérons vous revoir bientôt et que vous resterez fidèle.<br><br>Cordialement,<br>Service clientèle Tim Hortons

Salam Tienou (4 reviews)

17 Feb 2026

Source: Google

5.0

Good service

Jeremy Jackson (2 reviews)

14 Feb 2026

Source: Google

5.0

I go for the coffee, but the donuts always look great! 5/5

Restaurant response

Response added on 15 Feb 2026

Thanks Jeremy! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Nooks Poire (51 reviews)

23 Jan 2026

Source: Google

1.0

Most horrible timmies. They should be forced to close. Bad service, dirty and slow as ever seen .

Restaurant response

Response added on 24 Jan 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Haillee Hamelin-Dorzek (2 reviews)

23 Jan 2026

Source: Google

1.3

Placed an order for three items. The worker came back to me about 15 minutes after I placed my order. He told me they didn’t have one of the items. Then came back two more separate times saying they didn’t have the other two items. Absolutely ridiculous. Took a long time to get the refund as well.

Restaurant response

Response added on 24 Jan 2026

Hello Haillee, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Javeriya Umair (2 reviews)

10 Jan 2026

Source: Google

1.0

Longest time ever a Tim Hortons took 40 mins! Never again!

Restaurant response

Response added on 10 Jan 2026

Hi Javeriya, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Erick Nadeau (39 reviews)

2 Jan 2026

Source: Google

2.3

Not for me!

Restaurant response

Response added on 3 Jan 2026

Hi Erick, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

sarah sergeant (13 reviews)

1 Jan 2026

Source: Google

4.3

It's my favorite place to go to to have ice Capp! It's all newly renovated looks very pleasant

Restaurant response

Response added on 2 Jan 2026

Hi sarah, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care