Tim Hortons
Tim Hortons 650 Bd Saint-Joseph, Gatineau
4.3
67 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Milton Ramirez
15 Mar 2026
Source: Google
1.0

No zero star so had put 1 . Not sure who is posting 5 star for this place more than likely friends , employees or owners trying to look good . My own experience I have been going there for over two yrs no only because it's open when I work . The worst customer service . Just went and for the 14th consecutive time my order is wrong . Employees get angry when they are told it's incorrect. Example coffee ordered does have correct amounts . When told to employees they argue then think just by changing the lid of adding way more to the coffee and given the coffee back with attitude and still not made right . Employees argue with customers that you ordered something different. I get the same coffee no change and not difficult Double double. Employees show minimal care and minimal knowledge of app functions and dismiss you when you ask a question about . This is your training to know this, it's your job . On a positive note which I guess I will give the one star to one employee who is newer and fixed our order while his co workers decide to not do anything and argue . Extremely disappointed. Employees on phones playing music load no hair nets or what ever they decide they will wear if anything. Line ups take for ever then get your coffee pushed into the your face while trying to put away cards . Have some pride where you work.

Logo of Tim Hortons
Restaurant response
Response added on 15 Mar 2026
Hello Milton, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Ourymali Bah
13 Mar 2026
Source: Google
5.0

Super service

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Logo of Tim Hortons
Restaurant response
Response added on 14 Mar 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of rim chemlal
13 Mar 2026
Source: Google
5.0

Saoudi is very kind person goes above and beyond will definitely come back

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Logo of Tim Hortons
Restaurant response
Response added on 14 Mar 2026
Thank you rim! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Daniel Azar
8 Mar 2026
Source: Google
5.0

A cheerful new decor, clean and spacious, with various seating areas, tables, chairs, etc. Suitable for studying and preparing, eating and drinking coffee. A new and improved space.

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Logo of Tim Hortons
Restaurant response
Response added on 10 Dec 2023
Hi Daniel, we're sorry to hear this! Please reach out to us at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this.
Photo of Stephanie Guertin
22 Feb 2026
Source: Google
5.0

Fabulous place for every day coffee, or for group events like Team Canada gold medal hockey at 7:30 am ❤️ Go Tim's!!!

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Photo of Kwok Wing Kwan
21 Feb 2026
Source: Google
2.3

I ordered a cold drink on 2/21/26 around 6pm order number 9160. Waiting time was very long and also the server dropped the drink on the ground and picked up the same old cup and made me another drink. I told him I want a new drink and I was in front of the scene all time when it happens. He refused and said it’s a new cup. O well, what can I do.

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Logo of Tim Hortons
Restaurant response
Bonjour,<br><br>Nous sommes désolés d'apprendre que votre visite ne s'est pas déroulée comme prévu. Si vous souhaitez nous donner plus de détails, veuillez consulter help.timhortons.ca/hc/en-ca. Nous apprécierions vraiment l'occasion de rectifier la situation.<br><br>Cordialement, Service à la clientèle Tim Hortons
Photo of alan sabourin
21 Feb 2026
Source: Google
1.0

Order a bltm egg. This lettuce on the sandwich is bad . You see the back on the 2 little leaf. Before we could post photo of the garbage food they serve now they dont want public to know the garbage they are send out. Now I know why i stop eating out. Food quality is terrible.

Cooking
Photo of Adama Mamadou Diakite
19 Feb 2026
Source: Google
5.0

Christa Good job

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Logo of Tim Hortons
Restaurant response
Merci !<br><br>Nous vous remercions sincèrement pour vos commentaires positifs. Savoir que vous avez passé un excellent moment nous fait très plaisir. Merci d'avoir choisi Tim Hortons !<br><br>Cordialement, Service à la clientèle Tim Hortons
Photo of Aldhos Nshimye
19 Feb 2026
Source: Google
5.0

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Logo of Tim Hortons
Restaurant response
Bonjour,<br><br>Merci pour votre avis 5 étoiles ! Nous sommes ravis que votre visite vous ait plu et espérons vous revoir bientôt. N'hésitez pas à nous faire part de vos expériences positives chez Tim Hortons !<br><br>Cordialement,<br>Service à la clientèle Tim Hortons
Photo of herve mukadi
18 Feb 2026
Source: Google
5.0

friendly and very Welcoming personal stuff memeber. Helpful and dynamic

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Logo of Tim Hortons
Restaurant response
Bonjour,<br><br>Merci beaucoup pour vos gentils mots ! Nous sommes ravis d’apprendre que votre visite vous a plu et nous espérons vous revoir bientôt et que vous resterez fidèle.<br><br>Cordialement,<br>Service clientèle Tim Hortons
Photo of Salam Tienou
17 Feb 2026
Source: Google
5.0

Good service

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Photo of Jeremy Jackson
14 Feb 2026
Source: Google
5.0

I go for the coffee, but the donuts always look great! 5/5

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Logo of Tim Hortons
Restaurant response
Response added on 15 Feb 2026
Thanks Jeremy! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Nooks Poire
23 Jan 2026
Source: Google
1.0

Most horrible timmies. They should be forced to close. Bad service, dirty and slow as ever seen .

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Logo of Tim Hortons
Restaurant response
Response added on 24 Jan 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Haillee Hamelin-Dorzek
23 Jan 2026
Source: Google
1.3

Placed an order for three items. The worker came back to me about 15 minutes after I placed my order. He told me they didn’t have one of the items. Then came back two more separate times saying they didn’t have the other two items. Absolutely ridiculous. Took a long time to get the refund as well.

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Logo of Tim Hortons
Restaurant response
Response added on 24 Jan 2026
Hello Haillee, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Javeriya Umair
10 Jan 2026
Source: Google
1.0

Longest time ever a Tim Hortons took 40 mins! Never again!

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Logo of Tim Hortons
Restaurant response
Response added on 10 Jan 2026
Hi Javeriya, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Erick Nadeau
2 Jan 2026
Source: Google
2.3

Not for me!

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Logo of Tim Hortons
Restaurant response
Response added on 3 Jan 2026
Hi Erick, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
Photo of sarah sergeant
1 Jan 2026
Source: Google
4.3

It's my favorite place to go to to have ice Capp! It's all newly renovated looks very pleasant

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Logo of Tim Hortons
Restaurant response
Response added on 2 Jan 2026
Hi sarah, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

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