Tim Hortons

Oleh Kryhan (5 reviews)

18 Oct 2026

Source: Google

1.0

Absolutely garbage. Been waiting 10 minutes for order. After i told them they said wait 2-4 more minutes. Why do i have to remind it . Dont have coffee

Restaurant response

Response added on 18 Oct 2026

Hello Oleh, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Mohamed Baccar (3 reviews)

15 Oct 2026

Source: Google

1.0

Bad service no one speaks English there because of that they got racist and they threw the cup of drink on me

kamel samai (4 reviews)

14 Oct 2026

Source: Google

1.0

Very disappointing. I ordered an Iced Capp with mocha and chocolate milk, and after just a few minutes it completely separated like in the photo. I’ve ordered this many times before and this is definitely not normal. It wasn’t blended properly.

Restaurant response

Response added on 14 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mamadou Yame (1 review)

13 Oct 2026

Source: Google

5.0

Christstale

Restaurant response

Response added on 13 Oct 2026

Hi Mamadou, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Fallou Seck (1 review)

12 Oct 2026

Source: Google

5.0

Bon service guys

Restaurant response

Response added on 12 Oct 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Khalil SY (1 review)

8 Oct 2026

Source: Google

5.0

Bon service

Restaurant response

Response added on 8 Oct 2026

Hi Khalil, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

bella lavergne (2 reviews)

5 Oct 2026

Source: Google

1.0

Terrible coffee they definitely overbrew it or something it always taste very watered down and it’s almost always that way there. there bagels also always taste stale as well and they never cut the bagel either.

Restaurant response

Response added on 5 Oct 2026

Hi bella, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mark (103 reviews)

2 Oct 2026

Source: Google

1.0

Is this a right preparation for your drinks? Donuts serve wet toppings on a bag. Please give orientation and proper training to your staff.

Restaurant response

Response added on 3 Oct 2026

Hello Mark, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Samantha Rutter (7 reviews)

26 Sep 2026

Source: Google

1.0

Everytime I’ve gone this week their ice caps taste like ass because they don’t clean the machine and you can literally taste it. They also never listen to what you actually want and just give you whatever they feel like

Farin Sazzad Navila (27 reviews)

22 Sep 2026

Source: Google

1.0

The drive thru is very unprofessional. No Greetings no Thank you. Since it’s near Ottawa, store must have at least one English Speaking crew. They were trying to give us a wrong order and when we corrected them, they started arguing.

Restaurant response

Response added on 22 Sep 2026

Hello Farin, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Cheikh Diop (6 reviews)

16 Sep 2026

Source: Google

1.0

This is the worst tim spot i have ever seen. Just a few minutes ago i went there to order a simple coffee with 2&1/2 cream and 2 sugar but was given the most disgusting cup of coffee I have ever tasted. They probably put 1 cream and 1/2 sugar. I stopped going there a long time ago but today i was too lazy to go to Ottawa and wanted to give them another chance but damn never again.

Aboubacar Barry (3 reviews)

3 Sep 2026

Source: Google

5.0

Bon service guys

Restaurant response

Response added on 3 Sep 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Bassirou Diallo (1 review)

18 Aug 2026

Source: Google

5.0

Excellent service

Restaurant response

Response added on 18 Aug 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Luc Bromley (14 reviews)

9 Aug 2026

Source: Google

1.7

I got a too good to go order there Saturday afternoon. I got to the line at 4:30, and there was only one person in front of me. I was finally at the cash to order by 4:50. The staff was just slowly walking around, no hustle, no drive. I watched at worker drop an not yet made ice coffee cup with milk in it, spill half of it, pick it up, fill it with coffee, then hand it out the window to a customer. This location needs to clean house and hire new employees. : Before anybody jumps to conclusions, they were not from India.

Restaurant response

Response added on 9 Aug 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Shan Haroon (114 reviews)

29 Jul 2026

Source: Google

4.7

Amazing staff. Met Ethan and spoke to him. Suoer amazing Gentleman. Keep up the good work guys.

Restaurant response

Response added on 29 Jul 2026

Hi Shan, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Larson Fraud (10 reviews)

13 Jul 2026

Source: Google

5.0

For a low cost cafe, it is very good.

Restaurant response

Response added on 13 Jul 2026

Thank you Larson! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Nina Larouche (7 reviews)

21 Jun 2026

Source: Google

1.0

Ask for a glase of ice at the drive thru after I paid they said no I have to come inside he whould not make me one .so I park walk inside for a glace of ice vever will I go back to Tim Hortons again I used to go there every day but this just blown my mind this was at 10.20 am Sunday .

Restaurant response

Response added on 21 Jun 2026

Hello Nina, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Yael Motos (20 reviews)

12 Jun 2026

Source: Google

1.0

bad service. order almond milk on a capuchino they made it with cow milk im lactose intolerant i asked them twice and they affirm was almond. ended up being made with cow milk.

Restaurant response

Response added on 13 Jun 2026

Hi Yael, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Ingrid Duffy (5 reviews)

5 Jun 2026

Source: Google

3.0

This timmies has renovated since I was last here. It is more open, and the vibe is somewhere between cafe and fast food. Its not terrible, but its too open for me, and it feels like they tried to Look more expensive, while using cheaper materials. I noticed that the food is consistently going down in quality, but at least the ice cap tasted Mostly the same. The double chocolate doughnut no longer tastes like chocolate very much (the icing did though, although its more sweet than it used to be), the old fashioned doughnut is the same...basically some doughnuts were the same, some altered to different degrees. I also tried a grilled cheese sandwich with bacon. I forgot they used (what I call) plastic cheese, but i didn't mind (that sort of cheese has a childhood kind of nostalgia for me). The bread in it was great, but sliced thinner than I expected. The bacon was tough. Not crispy, not soft. Tough, like it wasn't very fresh. Like less nice jerky. So it was a mixed grab bag experience on the grilled cheese sandwich. I originally went in for a (3? 4?) cheese bagel with cream cheese and butter, but they don't have any (anymore? Idk, they didn't say). Mixed experience this time. But the food quality is still going down in general (across all timmies i've visited). I go there occasionally anyway if i'm craving an iced cap or something, but I miss the better quality of its past (though we all know it was never considered gourmet style cuisine).

Restaurant response

Response added on 6 Jun 2026

Hi Ingrid, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Sebastien Auger (14 reviews)

7 May 2026

Source: Google

2.3

Honestly this is disappointing, barely even a piece of bacon, on a CARNIVORE sandwich. I’m extremely disappointed, no quality or care, even for fast food- it’s not it. Secondly, mini omelettes were burnt, and tasted horrible. I don’t recommend this place to anyone. Go down the street to McDonald’s, you’ll find better quality.

Restaurant response

Response added on 7 May 2026

Hi Sebastien, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Zakary Doyle (3 reviews)

2 May 2026

Source: Google

3.0

Absolutely dreadful. Honestly, this made me furious. Basically what happened is that I found ice, yes, ICE in my drink. Pretty unprofessional since I asked for snow in my drink…

Restaurant response

Response added on 3 May 2026

Hi Zakary, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Sasha M (7 reviews)

2 May 2026

Source: Google

2.3

A great many times in the morning I’ve ordered a large double double and it tasted like sugared water, also why do they make me drive to the parking to get my order instead of making me wait at the window like their supposed to!?

Restaurant response

Response added on 3 May 2026

Hi Sasha, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Donna ODonnell (4 reviews)

27 Apr 2026

Source: Google

3.0

Not great if you don't speak French. Went for a blackberry quencher and they didn't have any. Figures.

Restaurant response

Response added on 27 Apr 2026

Hi Donna, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Insaf (15 reviews)

26 Apr 2026

Source: Google

1.0

If I could give a 0 star I would, I went thru the drive through asking for the new timbits four different people talked to me until the last one recognized the timbits, they kept saying we can’t hear even though I yelled it out too and I was still nice saying please and thank you, I reach the window take my order and wanted to make sure it’s right. They missed two items that I asked for, I told the cashier that but he goes like “you took three minutes talking to us to order and you wanna take long here too u can’t order go around and do it again you cant spend more than 25seconds at the window”, all I asked for were timbits. It’s not my fault no one knows the menu and they were all teenagers no professionalism what so ever.

Restaurant response

Response added on 26 Apr 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Ibrahim Lattuf (18 reviews)

25 Apr 2026

Source: Google

1.0

That guy be working in the window that was not respect for a customer. OK I’m not coming back anymore here.

Restaurant response

Response added on 26 Apr 2026

Hi Ibrahim, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care