Tim Hortons
Tim Hortons 1041 Av. Gilles-Villeneuve, Berthierville
Review summary

What guests say about Tim Hortons

Overall, the reviews highlight service that is often fast, courteous, and friendly, with a restaurant that is generally clean. Several customers also appreciate the team, the good atmosphere, and the efficiency of the drive-thru. However, some reviews mention very long waits, order errors, and uneven quality in certain products. It is therefore a decent choice if you prioritize speed and a friendly welcome, but the experience can vary depending on how busy it is.

Summary based on 89 reviews.
3.8
136 evaluations
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Reviews / Ratings for Tim Hortons

Photo of David Balemo
25 Oct 2026
Source: Google
5.0

Best service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 Oct 2026
Thank you David! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of ALTHAS AJI
8 Oct 2026
Source: Google
5.0

Very neat and clean

Logo of Tim Hortons
Restaurant response
Response added on 8 Oct 2026
Thanks ALTHAS! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Marco G.
5 Oct 2026
Source: Google
2.0

I’ve ordered a cappuccino with a double espresso shot. The milk was super hot and burnt so the taste was crap. Wasting 6$ for such a drink is really annoying. On the other side I wasn’t expecting much and got what I thought it will be. No need to return ever to such a place.

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Logo of Tim Hortons
Restaurant response
Response added on 5 Oct 2026
Hello Marco, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of AR Yegane (Alireza)
1 Oct 2026
Source: Google
4.0

Clean and nice

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 1 Oct 2026
Hi Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Mamma Bakary
25 Sep 2026
Source: Google
5.0

Tim Hortins is a very popular and excellent chain of restaurants serving across Canada. The location is ideal with easy parking. The interior is good. Service was extremely good. I enjoyed freshely powdered and brewed Black Coffee!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 26 Sep 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of jemi rasol
21 Sep 2026
Source: Google
5.0

good employe

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 21 Sep 2026
Thank you jemi! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Rahmatullah Baratali
20 Sep 2026
Source: Google
2.0

Today Sept 20 2026, I got almost everything wrong bagel old and dry, coffee too much cream, this place must not train the new employees while doing service, errors can happen but customers suffering

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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Sep 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Lourna Paul
18 Sep 2026
Source: Google
5.0

Excellent

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Sep 2026
Thanks Lourna! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Daniel Mykhailov
15 Sep 2026
Source: Google
5.0

Fast service and very tasty

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Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 16 Sep 2026
Hi Daniel, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Ricardo Cabrera
1 Sep 2026
Source: Google
4.3

They have very good flat bread.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 1 Sep 2026
Hi Ricardo, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Michael Beaumont
23 Aug 2026
Source: Google
3.7

There is a huge SORTIE sign that brings you down a dirt road. The pot holes are like craters, very unsafe

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 24 Aug 2026
Hi Michael, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Yannick Marcil
9 Aug 2026
Source: Google
5.0

Super

Logo of Tim Hortons
Restaurant response
Response added on 9 Aug 2026
Thanks Yannick! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Surinder Batth
4 Aug 2026
Source: Google
1.0

25 mint wait . Rosted Amlate Bite 🤮🤮

Cooking
Photo of Milena Mitova
2 Aug 2026
Source: Google
4.7

Tasty sandwiches, bakery and drink

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 2 Aug 2026
Thanks Milena! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Charlye Duprat
29 Jul 2026
Source: Google
1.0

Extra lonnnnnnngggggggggggggg

Service
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 29 Jul 2026
Hello Charlye, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of ashraf sharifi
27 Jul 2026
Source: Google
1.0

I try to go out with my car but there was no exist there was only a passage I had no other choice to go through there and that passage was horrible my car got damaged 500$ waisted for no reason

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 27 Jul 2026
Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Akbar Arkani
25 Jul 2026
Source: Google
1.0

Waited for 40 minutes and still got nothing ended up just leaving

Service
Logo of Tim Hortons
Restaurant response
Response added on 26 Jul 2026
Hello Akbar, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Sorin Lucian
11 Jul 2026
Source: Google
5.0

Excellent service! Busy place which is very good! Great specific food availability!

Logo of Tim Hortons
Restaurant response
Response added on 12 Jul 2026
Hi Sorin, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Brinder Singh Marwaha
26 Jun 2026
Source: Google
2.7

Please make hot coffee hot not cold

Service
Cooking
Atmosphere
Photo of Fa
19 May 2026
Source: Google
3.7

Staff was nice and very helpful. I think they were understaffed and I needed to use the kiosk but somehow the kiosk did not dispense a receipt which caused staff extra work. The highlight of my visit was the staff politeness and kindness.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 May 2026
Thanks! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care
Photo of Nav
17 May 2026
Source: Google
1.3

Very very rude staff.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 17 May 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Hugo Godinez
26 Apr 2026
Source: Google
5.0

Excellent place while on the road

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 26 Apr 2026
Thanks Hugo! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Paola Baggio
17 Apr 2026
Source: Google
5.0

We ate outside…on the patio with our dog…Super Lots of place, sun and shadow. Service excellent…the best we even had at a Tim’s

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 18 Apr 2026
Thanks Paola! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of C K Murthy
6 Apr 2026
Source: Google
4.7

Tim Hortins is a very popular and excellent chain of restaurants serving across Canada. The location is ideal with easy parking. The interior is good. Service was extremely good. I enjoyed freshely powdered and brewed Black Coffee!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Bianca Joseph
31 Mar 2026
Source: Google
5.0

Today I came to Tim Horton's, the place was pretty clean. I placed my order at the drive-thru, I got a three-meat pizza and raps for seven dollars, as a drink I got the vanilla cold brew coffee. To tell you the food was good as were the drinks. The employees always work with a smile and quickly, keep it up, guys don't give up!

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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