Tim Hortons
Tim Hortons 1041 Av. Gilles-Villeneuve, Berthierville
4.0
57 evaluations
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Review summary

What guests say about Tim Hortons

Reviews mainly highlight very fast service, often with a smile and courteous, with several customers finding the team efficient and the place clean. Many also appreciate the quality of the drinks and the consistency of the service, especially at the drive-thru. On the downside, a few customers report order mistakes, missing items, long wait times, and occasionally abrupt service, especially in the evening or at night. Overall, this is a well-liked location, but the experience can vary depending on the time and the employee.

Summary based on 57 reviews.

Reviews / Ratings for Tim Hortons

Photo of Fa
19 May 2026
Source: Google
3.7

Staff was nice and very helpful. I think they were understaffed and I needed to use the kiosk but somehow the kiosk did not dispense a receipt which caused staff extra work. The highlight of my visit was the staff politeness and kindness.

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Logo of Tim Hortons
Restaurant response
Response added on 19 May 2026
Thanks! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care
Photo of Nav
17 May 2026
Source: Google
1.3

Very very rude staff.

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Logo of Tim Hortons
Restaurant response
Response added on 17 May 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Hugo Godinez
26 Apr 2026
Source: Google
5.0

Excellent place while on the road

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Logo of Tim Hortons
Restaurant response
Response added on 26 Apr 2026
Thanks Hugo! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Paola Baggio
17 Apr 2026
Source: Google
5.0

We ate outside…on the patio with our dog…Super Lots of place, sun and shadow. Service excellent…the best we even had at a Tim’s

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Logo of Tim Hortons
Restaurant response
Response added on 18 Apr 2026
Thanks Paola! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of C K Murthy
6 Apr 2026
Source: Google
4.7

Tim Hortins is a very popular and excellent chain of restaurants serving across Canada. The location is ideal with easy parking. The interior is good. Service was extremely good. I enjoyed freshely powdered and brewed Black Coffee!

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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Bianca Joseph
31 Mar 2026
Source: Google
5.0

Today I came to Tim Horton's, the place was pretty clean. I placed my order at the drive-thru, I got a three-meat pizza and raps for seven dollars, as a drink I got the vanilla cold brew coffee. To tell you the food was good as were the drinks. The employees always work with a smile and quickly, keep it up, guys don't give up!

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Photo of Muskan Kanyan
26 Mar 2026
Source: Google
5.0

I receive very good services specially in evening

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 26 Mar 2026
Hi Muskan, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Lenka
24 Mar 2026
Source: Google
5.0

Tim Hortons is great. Good selection, tasty food, and fast service.

Service
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Logo of Tim Hortons
Restaurant response
Response added on 24 Mar 2026
Hi Lenka, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Anne Erta
17 Jan 2026
Source: Google
3.7

My favorite 😍 wrap

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Jan 2026
Hi Anne, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Mike Obeid
11 Jan 2026
Source: Google
5.0

My second home

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 11 Jan 2026
Hi Mike, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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