Soup Zen Hot Pot

Eugène Hiukwan Lee (16 reviews)

16 Feb 2026

Source: Google

1.0

Wait list doesn’t serve a purpose. Waited for one hour, arrived, no one is seating clients. Saw someone just walked in without reservation. Organization is bad, people don’t move while they select food because it is the same line as paying. Check out is slow so people are just stuck with five ingredients in front of them for 5 mins. Oh yes, no price for the food. You only know how much you are paying until you get your receipt. Sauce station is not clean, sauce plates are there with some garlic on it. Wait for 20 mins for the food to be cooked. No water is provided. Asked for water, saw employee went to chat instead of bringing water to the customer. Went to get water by myself at last :) Also, there’s no toilet paper. In addition, server forgot our ice cream even we asked for it

A T (116 reviews)

16 Feb 2026

Source: Google

2.0

For the price, just go all you can eat

Piw Prito (1 review)

16 Feb 2026

Source: Google

5.0

Best

Lamya RAMRAMI (13 reviews)

15 Feb 2026

Source: Google

1.0

I ordered few times in uber and the order was not exact .. I no noodle and no protein ..

Saadiq Hasan (33 reviews)

15 Feb 2026

Source: Google

3.7

They got my order entirely incorrect, bringing out a soup dish instead of the dry pot I had selected. The broth itself was fine but under seasoned and not spicy although I had selected 'hot'. The ube ice cream was really nice.

Nadia Lam (24 reviews)

15 Feb 2026

Source: Google

5.0

Love that they have all my favorites that I don't always see at hotpot places. I'm a hotpot/drypot connoisseur/lover so to say that I was impressed with the breath of ingredients is huge! All looked fresh and was full. We came at noon on Friday and it wasn't too packed (30-50% full) and service was relatively quick. We thought first that prices were on the higher end but after only finishing half of our food as well as considering that tea, sauces and ice cream were included, it was reasonably priced. I took #10 which is a drypot and everything was great except that my noodles were on the too soft side but nothing to complain about. My husband took the #1 choice for broth. We both chose zen hot spicy which is the max level and it wasn't too spicy. Just mala/numbing, not flaming hot. The taro soft serve ice cream was top tier. We're coming back next week just for that 🤭

Theodora P. (14 reviews)

15 Feb 2026

Source: Google

4.0

The selection of ingredients is huge and their broths are very flavourful. I loved their sauce bar. But because this spot is so famous on social media, you can get some huge waiting time even if you are on the waiting list. The hostess was super kind and helpful. I loved that she gave us free drinks ( because of the wait time ) and free ice cream. I just don’t like that they are changing their prices so much.

Iman Amziane (6 reviews)

12 Feb 2026

Source: Google

4.7

First visit with my man went great. However, our meals broth was "swapped" while he can't stand the spicy. The manager of the place, David, fixed the problem and we were more than satisfied!! The employees are very nice. 😊😊

chlosreviews (3 reviews)

11 Feb 2026

Source: Google

4.0

Getting to build your own bowl is great! Loved the many different options for bouillon and the wall with all the ingredients has quite the variety. The prices do tend to be salty depending on what you add to your bowl though. This place can get real busy, so reserve if you can. Would definitely go again.

Lyna Sabrina (15 reviews)

4 Feb 2026

Source: Google

5.0

This was one the best restaurants I’ve ever tried ! First off, they have an option online where you can sign up and reserve a space. It will tell you exactly how much time is left before you can go, they will send you a text and you have 15 minutes to make it which is totally perfect so you don’t have to worry about having a place or not. The staff if very nice and accommodating. It’s very clean inside the restaurant and there’s various options to choose from. You get to create the perfect bowl to your own liking. The food comes fast and 1 bowl of enough to make 2 meals. The food is fresh and tasty. I will go back for sure !

Gwen Snyder (4 reviews)

4 Feb 2026

Source: Google

2.7

I went to Zen soup for the first time today on my birthday and was very excited. However, the service wasn’t very good. As soon as we got there nobody greeted us at the door and we were just standing there clueless. After selecting our soup and paying for it, we went to our table and we weren’t given any water. The soup came out very fast and was delicious. However, we had to keep asking any time we needed something because there was obviously not a major focus on customer service. When we were almost done eating some man working there came up to us and said, unfortunately somebody’s waiting for your table, we had only been there for an hour and there were other people who were there longer than us. I totally get that it was busy, however, it would’ve been nice to be informed before we sat down that there was a time limit or given a warning instead of making us feel like we were being kicked out. Right before this interaction we got our “unlimited” complementary ice cream, and as we went to order the second cone, this woman working there told us that it’s only one per customer. Even though on the website, it clearly states it’s unlimited. I proceeded to tell her and showed her the website and she acted dumb and confused and said she doesn’t know, even though I showed her the website where it clearly says unlimited. She asked me if I wanted to speak to a manager, and that wasn’t my goal. I just wanted to inform her that she was wrong in hopes of helping other customers. It felt as though they wouldn’t serve us more ice cream because they were trying to get us to leave. Overall, food was good. Service was bad felt forgotten about.

Mynissa (1 review)

1 Feb 2026

Source: Google

1.0

We are very familiar with the long waiting times at Soup Zen, which is exactly why we always use the online waitlist. The goal is simple. Avoid waiting physically and arrive when the table is expected to be ready. This experience was not just an inconvenience. It was a clear failure in process and communication. Here are the facts: • We queued online on purpose to avoid waiting outside • We planned our arrival based on the restaurant’s own estimated wait time • When the system unexpectedly moved us up by an entire hour, we called ahead • We received confirmation TWICE, from two different employees, that the arrangement was acceptable • We arrived on time for the originally planned seating • And despite all of this, we were told to wait another 1h30 because there were no tables available That is not a “busy night” issue. That is a broken system. We joined the waitlist at 4:00 PM with an estimated seating time of 5:30 PM. About 30 minutes later, we received a notification giving us 10 minutes to arrive, effectively moving us up by a full hour. Since we had planned our timing around the original estimate, we called to explain the situation. Both times, we were reassured that arriving at 5:30 PM would not be a problem. When we arrived, after waiting just to reach the entrance due to crowding, we were told no table was available and that we would need to wait another 1h30. This is where the contradiction becomes unacceptable : Customers are expected to be there within 10 minutes when the system suddenly advances them. But when they arrive exactly at the originally confirmed time, after explicit approval, there is suddenly no flexibility at all. That makes no sense. At this point, the purpose of the online waitlist becomes questionable. A system designed to prevent physical lineups is meaningless if customers are still expected to wait outside for 1–2 hours, with the risk of being removed from the list even after calling ahead. The situation at the entrance only makes everything worse. People who come to queue in person often stay standing inside the entrance even after already giving their name for the waitlist, instead of stepping aside. This blocks others who are trying to come in to add their name and creates a constant bottleneck. As a result, the entrance becomes overcrowded, the doors keep opening repeatedly, and cold air comes straight inside. We could even hear people sitting at the table closest to the entrance complaining about the cold, which is honestly unfair to both customers waiting and those already seated. The problem is made worse by: • Lack of alignment between phone staff and on-site staff • Being removed from the waitlist despite having called and confirmed • A constantly congested entrance with no clear signage or crowd control • Repeated confusion and frustration for customers What’s most disappointing is that these issues are repeatedly mentioned in reviews, yet there appears to be no improvement. The food is good. But good food does not excuse poor management. The experience matters, and here it consistently falls short. For clarity, we did not blame the hostess personally. This is a management-level issue, and accountability belongs there. We ultimately left and were seated quickly at a neighboring restaurant.

Brandon Montiel (6 reviews)

27 Jan 2026

Source: Google

5.0

I can’t believe how delicious it is! 100% recommended!

Raw Edition (7 reviews)

27 Jan 2026

Source: Google

5.0

I actually love this place! It's a very cleaning restaurant i love the asthetic of this place.The food is so so good i can't get enough i eat there at least once a week i actually love this place!!!!

rosa lia (4 reviews)

26 Jan 2026

Source: Google

2.3

For information, I am a transgender person. When my friends and I walked in, the manager very clearly held his phone up in a way that looked like he was taking a photo of me. I noticed it immediately, and so did the people I was with. When he saw that I noticed, he started looking left and right. I spoke to his coworker and explicitly asked her not to talk to him about it. She ignored that, went to him anyway, and came back saying he claimed he was “just texting.” I’m sorry, but nobody holds their phone at a recording angle to text🤣, the situation just felt dismissive and dishonest. What made it worse is that the manager never addressed it directly with me while serving us after his coworker spoke to him about it. Sir you are the manager. If it truly was a misunderstanding, and you weren’t filming me, that would have been the moment to clarify, but he didn’t. Which is why this review is being written. The food was good, but the lack of professionalism and basic respect left a bad impression. I hope management takes situations like this more seriously in the future.

Camila Lopez (10 reviews)

19 Jan 2026

Source: Google

5.0

I really liked my experience. You just have to make sure to join the waist before going ans show up when they say. We just got there and got to make our bowl. There were plenty of choices and the staff was so so nice. They were all super kind and explained everything well. The bathrooms are very clean and the place too. You get free ice cream, free lemon water and a free drink of your choice if your wait is more than an hour. I’m definitely coming back ! The hype is real.

Nicholas W. (6 reviews)

17 Jan 2026

Source: Google

5.0

Loved the photo and staff was nice. Make sure to book table ahead of time

PPP PPP (17 reviews)

16 Jan 2026

Source: Google

3.0

Didn’t see any obvious price/100g in the store for the Malatang. And I feel like they increased the price secretly. The service is slow which makes it look like very busy.

Celena Mia (6 reviews)

16 Jan 2026

Source: Google

1.0

Not the first time i come but definitely the last. The food was way more expensive than last time, the soup was so bland it tasted like salty water, and the staff was so extremely rude it was shocking. I understand having a bad day, but looking at the reviews, it’s not the first time the cashier was disrespectful. On 5 people working, one person helped us. We payed 85 $ to be treated so poorly for very mediocre food. So disappointed.

Zaza Weiwei (1 review)

14 Jan 2026

Source: Google

4.7

I’ve been here multiple times and it’s really greattt 😛😛 I’m also Muslim so I love how easy this place makes eating out (because I usually have to go for the seafood at other hot pot places). ALSO, they often have promotions like free ice cream or free tea. If you’re Muslim or maybe even vegetarian please give this place a try because they have a lot of options and the prices are reasonable.

Karine Jean-Louis (5 reviews)

10 Jan 2026

Source: Google

4.7

A bit chaotic at first but the soup definitely makes it for it. Our server Hasma was also very nice. A nice little spot during Montreal chilly winter:)

annie (1 review)

8 Jan 2026

Source: Google

1.0

HORRENDOUS service by taller man with long curly hair and bandanna. Just because you’re miserable doesn’t mean the rest of us signed up for it. Food was mediocre and bland.

Hakeem Rahman (3 reviews)

8 Jan 2026

Source: Google

3.7

Very good food and reasonable pricing. Atmosphere is amazing. They give ice cream at the end from what I’ve heard but I wouldn’t be certain bc the staff didn’t say. The concept of this place is great and has good food and a clean place. The only issue I had was the staff. They don’t have any clientele experience and don’t know how to talk to people.

Xooliviaax Pell (3 reviews)

5 Jan 2026

Source: Google

3.7

The food was very good. Unfortunately long waiting time at the door and snooty staff

Chan Nadia (1 review)

2 Jan 2026

Source: Google

4.7

This was an amazing experience, the food was good, and the employees were nice.