4.2
221 evaluations
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Reviews / Ratings for Soup Zen Hot Pot

Photo of Sadia Hafiz
23 Apr 2026
Source: Google
5.0

Amazing

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Atmosphere
Photo of Rida Hafiz Eshal
23 Apr 2026
Source: Google
4.7

Absolutely amazing experience

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Photo of Noah Barbier
23 Apr 2026
Source: Google
5.0

Honestly a really cool place and the food is really good

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Photo of zahid rahman
14 Apr 2026
Source: Google
5.0

First time at Soup Zen Hot Pot. It was an awesome experience. Food was great and the service was amazing.

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Photo of Waki Wardrobe
13 Apr 2026
Source: Google
5.0

Insane Amazing one of my favorites, i keep coming back

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Photo of Jade Kelley
13 Apr 2026
Source: Google
5.0

fav food and best staff

Photo of Mikaay P
13 Apr 2026
Source: Google
5.0

Justin was very accommodating and delivered excellent, friendly service. I really appreciated the experience.

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Photo of ReliKXO Wonderland
13 Apr 2026
Source: Google
5.0

Went for lunch with my son .. we tried the stir fry rather than the soup .. 🍲 it's a little pricey but worth it .. the broth is great and I like that we decide what ingredients to use. .. looking forward to going back soon

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Photo of ARSHDEEP SINGH
13 Apr 2026
Source: Google
5.0

Justin was incredibly kind and welcoming during my first visit, making the whole experience at the restaurant smooth and enjoyable.

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Photo of Travel&Eat
12 Apr 2026
Source: Google
5.0

Amazing food, such a cool experience for kids and adults, many choices, affordable.

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Photo of Carlos Brauer
10 Apr 2026
Source: Google
2.7

Súper xpansive for a regular soupe, Nice experience but won’t back for sure

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Photo of Kai R
10 Apr 2026
Source: Google
5.0

Special shoutout to Justin, the team's service was Amazing!! Good job all around 👏👏👏

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Photo of Annie Shao
10 Apr 2026
Source: Google
5.0

Amazing ambiance and nice staffs!

Photo of Nola bedard
10 Apr 2026
Source: Google
5.0

i love Soup Zen so much. my comfort meal all the time

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Photo of Pascale
10 Apr 2026
Source: Google
5.0

Absolutely wonderful ambiance and the staff is lovely

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Photo of Zohra Alam
7 Apr 2026
Source: Google
4.7

So I joined their waiting list and was literally 2 minutes away parking when they removed my name from the list. I got to the restaurant and it was packed because a party of 30 had decided to come in for dinner. I explained my situation to the waitress (she was a hijabi). She did her best. The girl got me and my husband a table. Both her and a male colleague really helped in accommodating us, they even helped fast track our order since we were stuck behind the party of 30. Kudos to the two of them 👏 🙌 As for the food, I got the signature broth and my husband got the Tom yum broth. Both tasted amazing. We made sure to get mushroom and the meat cuts. A lot of the processed meats, like fish balls, left a lot to be desired. But overall, they had a decent selection.

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Photo of Tommie Belley-Pariseau
6 Apr 2026
Source: Google
5.0

Best soup in downtown , if you want soup its the place to go . Justin the manager is the best !!!

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Photo of Roberto Mungez
6 Apr 2026
Source: Google
5.0

Best in the area !!!!

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Photo of Emmanuella S.
6 Apr 2026
Source: Google
3.3

Singuture broth

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Photo of Asma Ghars
6 Apr 2026
Source: Google
5.0

Loved the experience SO MUCH! We went there as a group of 5 , the waiting time took a bit too long (which is understandable given the high demand and the amazing quality kf food and service) but the staff were so kind and professional + they offered us free drinks. The food was sooooo delicious and they also offer free créme glacée after finishing the hot pots. I can't recommend this adress enough

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Photo of Nyssa Lim
5 Apr 2026
Source: Google
2.0

The food was meh honestly...It came out overcooked (very chewy beef and mushy noodles) I guess it's on me for falling for the hype. Maybe it would've been better if the wait time was more accurate (we had to wait 30+ mins over the estimate) but if we include the waiting line until getting our food, it was about 2h of wait. You could get better food at other restaurants for less money and less wait. At least the place looked nice and was clean? The staff was nice too, just too busy to attend people all the time. Wouldn't come back.

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Photo of Nasira Nodoushan
5 Apr 2026
Source: Google
5.0

I’ve never had an experience like this before. We were a group of five, and everything was just impressive. If you arrive before 5 PM, you’ll be offered a complimentary cold drink, which is a great start. I ordered smoked duck with a variety of fresh vegetables, mushrooms, and even dumplings. They offer a wide selection of broths, including spicy options with three different levels. I think there were at least 4–5 types, if not more. What I found really interesting is that you can choose your own ingredients based on your taste, and even sample the broths before making your choice. After you’ve made your selection, your food is weighed—which is a fun concept—and then prepared for you. By the time it arrives, you realize you’ve probably ordered enough for two people 😉 And the best part? They serve a special type of ice cream for free after your meal, which was absolutely delicious. I honestly loved everything, especially the positive energy and lively atmosphere. I almost forgot—they also serve a complimentary welcome snack with chips and sauce, which was amazing. In my opinion, this place is a beautiful fusion of French and Chinese culinary art. Thank you for giving us the chance to experience a new flavor and culture.

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Photo of Fanny Pollet
5 Apr 2026
Source: Google
4.7

Nice place to eat a big soup hot pot style. Lots of choice. Tasty broth and sauces. Ice cream offered for dessert. Negative point: tables are too close to each other.

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Photo of Jay J.
4 Apr 2026
Source: Google
5.0

Soupe Zen Hotspot is the best place to eat soup!!! They never disappoint.

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Photo of Hareem Yasser
4 Apr 2026
Source: Google
3.7

I had mixed feelings about my visit to Soup Zen. The food was actually really good and flavorful, and I enjoyed the meal itself. However, the experience was overshadowed by the owner’s attitude. Whenever we tried to talk or ask questions, he came across as rude and dismissive, which made the environment feel uncomfortable and unwelcoming. Good food is important, but customer service matters just as much. I hope the management works on being more friendly and approachable so customers can fully enjoy their visit.

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Opening hours

Dining room
  • Sunday 11:00 - 23:00
  • Monday 11:00 - 23:00
  • Tuesday 11:00 - 23:00
  • Wednesday 11:00 - 23:00
  • Thursday 11:00 - 23:00
  • Friday 11:00 - 23:00
  • Saturday 11:00 - 23:00

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