Soup Zen Hot Pot

yunzhi wang (3 reviews)

1 Apr 2026

Source: Google

1.0

Very disappointing experience. The attitude we received felt extremely poor and, honestly, it came across as discriminatory. We waited a long time just to be seated, then were largely ignored with almost no service during the meal. What made it worse was that after the meal, other tables were given ice cream, but we were not. We asked about it, and even after that, the staff responded in a very dismissive and unmotivated way. Overall, the service felt neglectful and unfair, and it left us with a very bad impression.

Emelie Luciani (23 reviews)

1 Apr 2026

Source: Google

4.3

The food was incredible. I am gluten free and there were many options to choose from including some very exciting noodles, not just your classic vermicelli rice noodle. My bowl came out fairly pricey but unlike other restaurants the portions are very generous, in addition to being high quality ingredients. The sauce bar was such a trip, so delicious and fun!

Nada Rezania (10 reviews)

31 Mar 2026

Source: Google

4.7

I really liked it for a first experience. Loved the concept and the ice cream was so good and smooth.

Knowledge Seeker (13 reviews)

31 Mar 2026

Source: Google

1.0

Hi, I came near the closing and I ordered 2 soup for about 35$ each for takeout. When I arrived home, the soup broth is half filled for both order. It seems the person divided our broth in two. I'm very disappointed, it's not a 10$ soup. I would expect that the staff follow the standard of every order. I hope the owner sees this. This is how you loose client. You could guess our disappointment when arriving home and not having enough liquid for our soup.... and on top of that, the restaurant closed.

Maya Sbeiti (5 reviews)

31 Mar 2026

Source: Google

5.0

The food is good. The staff are very friendly.David made us have a good experience!

Leah Kate Martin (4 reviews)

31 Mar 2026

Source: Google

5.0

Very good and fast service.

emmaytchen (3 reviews)

30 Mar 2026

Source: Google

5.0

goodie

Devon Pedder (3 reviews)

30 Mar 2026

Source: Google

5.0

Super cute place

AHhLoVe Sara (6 reviews)

30 Mar 2026

Source: Google

1.0

Always check reviews before trying somewhere new, your health, experience and money is important!! I’m rewriting this because I previously left a review on another account and was told I was lying, which was frustrating since everything I mentioned reflects my real experience. The selection of proteins was very limited, and one of the options was canned chicken. The ingredients also appeared poorly cut, and the soup had a very strong, unpleasant smell that made it hard to enjoy. Service and organization were major issues. We waited close to two hours despite there being only around seven tables. There doesn’t seem to be a clear system in place, and several ingredients were unavailable. After being seated, we were even moved to a different table after already getting settled. There were about three servers, yet dishes came out one at a time. My partner received his soup first, and by the time mine arrived about ten minutes later, his had gone cold. Communication was also lacking. No one explained how the process works or that sauces were available—you have to figure that out on your own. When I asked for a fork, it was brought to me with the server touching the part you eat with, which is not very hygienic. The atmosphere didn’t help much either. By 9 PM, the lighting was still very bright, which made the space feel less comfortable than expected. Before visiting, I hadn’t done much research on this style of cuisine, so I went in without expectations. However, the overall experience felt more focused on efficiency and business than on quality or care in preparation. That said, this experience does not reflect my view of Chinese cuisine as a whole. I’ve had great experiences at other restaurants that felt much more authentic and thoughtfully prepared, and I will continue to support places that offer that level of quality. On a positive note, the free ice cream was a nice touch. I also think it would really help to have clear explanations and visible images of the broths/boils so customers know what to expect before ordering. Ps: in the picture our bowls are empty bc we ended up taking to-go after 15 mins of having our food. I also saw a waitress putting soups in bowls for others but we just got handed ours. If it was a burger and fries ( less of a mess) I’d do it myself, but it’s soup.

Nelly Phiri (34 reviews)

29 Mar 2026

Source: Google

4.3

The whole waitlist/reservation process is very confusing and can cause frustration because of how complex it is and perhaps may need some refining. Nevertheless, it’s a very nice experience to be able to build your own meal. They have a variety of ingredients, protein and noodles to choose from and the sukiyaki broth is the best! The food takes a while to be prepared which is expected since they seem to be busy all the time but it is delicious! and you get free ice cream afterwards🍦i recommend the ube⭐️

Nikita Prudki (42 reviews)

29 Mar 2026

Source: Google

4.0

I personally think the place is overated, the place is very crowded and the food is nothing special but it is Halal. The Decorations and the whole atmosphere is pretty.

Sasha Deng (13 reviews)

29 Mar 2026

Source: Google

5.0

My friend and I are literally always here. Super affordable, and free ice cream. Reminds me of vancouver’s big way.

Nessentra (2 reviews)

29 Mar 2026

Source: Google

1.0

The options of protein was very limited, and they also served canned chicken meat which really grossed me out. Idk who eats canned chicken in their soups… we waited almost 2 hrs, there’s no direct line, it’s not organized, half of the ingredients are missing and wait time to even get food is long, considering there’s approximately 7 tables… I also didn’t enjoy that the lights weren’t dimmed since it was already 9PM. They seated us, but after being installed decided to change us to different tables. There’s 3 waiters and they served one soup at a time, My partner ended up eating his soup cold because I had to wait ten extra minutes before finally getting mine. They don’t tell you there’s any sauces you have to find out on your own. I also asked for a fork an the waiter brought it to me while touching the eating part of it with his bare hands. Amazing free ice cream though! Wish there was also a visible image of the boils, so everyone could understand what they are going to expect.

Jessica (295 reviews)

28 Mar 2026

Source: Google

4.0

I was impressed by the wide variety of vegetables, noodles and tofu available to choose from, although I wish the bland tofu had been marinated. The sauce bar also had lots of seasonings and toppings. You pick your ingredients yourself with tongs, then a staff member weighs your bowl and you pay by weight. We all had a hard time finishing our giant bowls of soup, so add fewer ingredients than you think you'll need. The decor is very chic. Expect a wait at the door to get a table and an even longer wait to get your hot pot back from the kitchen. The taro ice cream is free with your meal.

Karolanne Richer (1 review)

26 Mar 2026

Source: Google

4.7

AMAZING i looove it so much! The purple ice cream was so so good !

Erfan Jahedi (3 reviews)

26 Mar 2026

Source: Google

1.3

Terrible place, don't waste your time and money. They've raised their prices so much that it's not worth it anymore, and they added so many tables you can barely walk in there. Greedy business. The service is also terrible. We had to wait so long to get seated even though we were on the waitlist, and again waited so long for the food. The staff are also horrible. It says unlimited ice cream but when we asked for seconds the server the tall black guy gave me an attitude saying "really? again?" and never brought it for us waiting so long until we left.

Chloe (12 reviews)

26 Mar 2026

Source: Google

1.0

Good when they first opened. Now, it’s horrible. First, tables are so close together that it’s so likely a server will spill hot soup all over you. There was a very rude server, tall black dude who refused to serve us. He was dismissive and made weird comments. They should hire better people. Wouldnt come back again. A shame because the food is ok.

alexis parent (2 reviews)

24 Mar 2026

Source: Google

2.0

Awful

Omar Jiha (39 reviews)

24 Mar 2026

Source: Google

5.0

Super delicious, beautiful experience, worth it 100%, free ice cream, I loved this restaurant. I highly recommend. Also Halal certified.

Lz Chen (3 reviews)

23 Mar 2026

Source: Google

3.0

i dont think enough people understand they are having a dish called Malatang in chinese. The concept of mini hot pot has been around for a long time in china and yet this place gives zero credit to where this concept comes from. There is no indication inside the restaurant whatsoever. The place looks like a poke restaurant. Just feels like westernized / repackaged for instagram. The food and service itself where fine. But as a chinese this felt like a weird experience seeing my culture being repackaged for the sake of attracting a wider audience. I am not sure what the owners are thinking about that but looks like they are profiting off of a trend if they are not going to explain to the people what the food is about and where it comes from.

Alex Lomas-Robillard

23 Mar 2026

Source: Google

5.0

Great service and I was always greeted with smiles. Amazing food, was very satisfied. Free ice-cream was the best part

Halline Ferreira da Costa (3 reviews)

20 Mar 2026

Source: Google

5.0

Had a great experience at Soupe Zen Hot Pot. The concept of building your own bowl is really fun, and there are lots of fresh ingredients to choose from. The broth was flavourful, the portions were generous, and everything came out hot and tasty. The staff were friendly and helpful. Overall, a cozy spot for a relaxed meal with friends — definitely recommend and would come back again.

Simon Jacob (6 reviews)

15 Mar 2026

Source: Google

2.7

Disappointed with how crowded the area felt, was constantly getting shoved by people passing by. The food was okay but their signature soup was more fishy than anything else. The vegetables, especially the broccoli, were not fresh. Coming from a new hot pot location close by last week, my experience there was better.

Raif (26 reviews)

15 Mar 2026

Source: Google

2.0

The food there is very good but gosh they raised the price AGAIN! Now it’s all the way up to 46/kg. That is serious amount of money to charge. A standard plate 600g will run you 30 bucks. They need to consider pricing better and more rational cause their food is good!

Carlos de Antuñano (122 reviews)

15 Mar 2026

Source: Google

4.0

It is something that I am not used to eat. You take your bowl. And add whatever you want from all the ingredients available. Then they weight it, and add the broth of your election. No lemon to add as an option. And a little expensive in my opinion. The ice cream they give you at the end. A new flavor for me. A sweet potato and vanilla ice cream. I didn't like it a lot. That is my experience. For noodles 🍜 lovers, it may be a very good place to eat.