A very convenient hotel near the airport, with a frequent shuttle that is often appreciated. Many guests highlight the cleanliness of the rooms, the comfort, and the quality of the service, especially at the front desk and in the restaurant. On the other hand, aircraft noise, uneven soundproofing, and some very disappointing service experiences are also recurring issues. Parking and access to the hotel also seem frustrating at times, so it is mainly a good choice for an airport-related stay if proximity is your priority.
Rooms r a touch dated and dark, but great location and service
Great hotel. But parking cost is extra, and the reason you will be told is that parking spots are scarce thats why. Parking should be included in price, so that people don't feel ripped off and they never stay here again. Thats my suggestion to management.
David was extremely accommodating throughout my stay, and made the stay feel luxurious by going above and beyond. Also the room was clean and modern.
The staff here always goes above and beyond at arrival/when you call in etc. Your staff is a direct representation of your brand, its evident there is sincere effort and a great culture at each level of staff at this establishment. I would give 10 stars if i could. Rooms are clean, location is everything here, but their staff is 5 star plus. Whichever employee was working your desk/phones this morning on May 15th, 2026 for reservation #97311614 - she was sick and could tell she was struggling on the phone but she was incredible helpful and pleasant. People like this are your bread and butter
Right by the airport - has good and not so good traffic times to get back to the hotel.
worst service! Receptionist is a liar! Books you in a super far away room and tells you it’s right up the lobby yet it takes you so long to reach your room! Place is confusing as hell…. If you don’t want a headache don’t book here.
We love this hotel when we have an early flight we book it. The restaurant was amazing. We had the onion soup and salmon. The general Manager and his team definitely have it down to the dot. Thanks for an amazing stay .
Door slamming started at 3am Lounge unavailable on weekends Staff uncooperative Will be our last stay Terrible
Excellent service. Reception helpful and extremely kind. Flawless.
Great airport location
Overpriced. No elite member perks at all. Front desk friendly enough. In middle of airport commercial area. No other food options around. Toilet didn’t flush properly. Fan made noise all night. Shower floor was uneven. Just felt cheap, but lip stick on a pig feel to it.
This hotel is conveniently located near the airport. Don't forget to enjoy the delicious breakfast!
Incident - 1 - Dec 2025 Changed rating to 1 in second review. Although this hotel deserves -ve rating. Hi fellow guests and readers, I wish I could give this unprofessional hotel a rating below 1. They charge exorbitantly, but their service is worse than a motel or lodge. Thank you for taking the time to read this. I stayed here as a corporate customer and am an Elite member of Marriott Bonvoy, yet I was still treated poorly. I have escalated the issue and am awaiting a response as you read. Sequence of events: · I stayed at Sheraton Airport in Dorval on December, 2025. When I checked out, I accidentally left behind my dark blue business suit and a light blue shirt. While packing for my upcoming trip to Montreal, I realized these items were missing. · I called the front desk to inquire, as that was the last time I wore the suit. During my conversations with two front desk individuals, I received contradictory explanations. Key points: · I was never notified via phone or email that I had left my belongings in the room. When I asked, I was told Sheraton’s policy is not to contact guests about lost items, as some guests may intentionally leave things behind. · I was also told this policy exists because the belongings might belong to the previous guest. Does this mean the room was not properly cleaned? Or are they suggesting that rooms at the Sheraton in Montreal are not cleaned thoroughly between check-ins? · I was advised the hotel keeps lost items for three months, but according to policy, they do not notify guests. · I was told the shirt was found but not the business suit. Even the shirt was found in the lobby, not in my room (Room No. Xxxx). This raises the question: Did I change clothes in the lobby instead of my room? · It appears someone intentionally entered incorrect information into the Sheraton system regarding the lost and found. Given the conflicting and unsatisfactory explanations, I believe Sheraton’s handling of lost and found is inadequate in this case. I wanted to bring this to the attention of all the prospective clients of Sheraton Airport Hotel Montreal, if you are planning to stay here please take care of everything you posesss. This above incident reflects poorly on the hotel's ability to resolve guest concerns. I would never stay in Sheraton again. Incident 2 - Dec 2022 The Internet was not working while I had to work. That's the worst thing to happen on a snowy day, and I had to leave mid-day for the office. I am a Marriott Bonvoy member and can say other Marriott hotels have better services. I requested a room on a higher floor but was denied by saying that rooms are unavailable. However, at the same time other guests checked in and were offered rooms on the upper floors while I was doing my formalities at one counter, with one of the front desk representatives. The hotel doesn't provide complimentary parking with the room, which surprised me. So I couldn't rent a car. At the bar, I asked for my drink as it was complimentary to my stay and the bartender gave me a weird look before handing my drink as if I asked the bartender to buy me a drink from his pocket. Overall, I was very disappointed.
Hi fellow guests and readers, I wish I could give this unprofessional hotel a rating below 1. They charge exorbitantly, but their service is worse than a motel or lodge. Thank you for taking the time to read this. I stayed here as a corporate customer and am an Elite member of Marriott Bonvoy, yet I was still treated poorly. I have escalated the issue and am awaiting a response as you read. Sequence of events: · I stayed at Sheraton Airport in Dorval on December, 2025. When I checked out, I accidentally left behind my dark blue business suit and a light blue shirt. While packing for my upcoming trip to Montreal, I realized these items were missing. · I called the front desk to inquire, as that was the last time I wore the suit. During my conversations with two front desk individuals, I received contradictory explanations. Key points: · I was never notified via phone or email that I had left my belongings in the room. When I asked, I was told Sheraton’s policy is not to contact guests about lost items, as some guests may intentionally leave things behind. · I was also told this policy exists because the belongings might belong to the previous guest. Does this mean the room was not properly cleaned? Or are they suggesting that rooms at the Sheraton in Montreal are not cleaned thoroughly between check-ins? · I was advised the hotel keeps lost items for three months, but according to policy, they do not notify guests. · I was told the shirt was found but not the business suit. Even the shirt was found in the lobby, not in my room (Room No. Xxxx). This raises the question: Did I change clothes in the lobby instead of my room? · It appears someone intentionally entered incorrect information into the Sheraton system regarding the lost and found. Given the conflicting and unsatisfactory explanations, I believe Sheraton’s handling of lost and found is inadequate in this case. I wanted to bring this to the attention of all the prospective clients of Sheraton Airport Hotel Montreal, if you are planning to stay here please take care of everything you posesss. This above incident reflects poorly on the hotel's ability to resolve guest concerns. I would never stay in Sheraton again.
I stayed in the Sheraton 2 weeks ago, the parking was 35 dollars but I couldn’t find one for 20 minutes and the one I found was very very far. Secondly, there beds were so uncomfortable, and there was a ray of light coming in my room all night long from outside.
Rooms comfortable & clean. Give it an A+ Food not so nice. For the price and quality its a miss for me... The choice is yours.. Food or rest? What is more important..
Avoid at all costs. Hotel management has a consistency, accountability and integrity issue with their staff. We checked in after our airline stranded us in Montreal, were told by the hotel that our "dinner" vouchers provided by the airline would be honored for lunch in the hotel restaurant the next day, given they were issued to us at 10:19pm after the hotel restaurant closed. When we sat down to lunch the following day, we were told by reception staff that they will no longer honor the vouchers and that we should have eaten dinner at the airport at 10:30 at night, before we came to the hotel. There was nothing open in the airport at that time, and my kids had been on their feet for 15 hours only to find they had been stranded again for the second day in a row by the airline so marching them back through the airport to find them something to eat at such a time was unreasonable. The hotel staff were exceptionally rude and condescending when I reminded them of their commitment the night before. They told me I couldn't speak to a manager or their Supervisor (who allegedly told them they could no longer accept the vouchers) because they were "busy". No one else was in the reception area -"busy with what?". I said I'd wait until the Supervisor was available, and they left me standing at the counter for 30 minutes. Completely ignored me. I called the hotel corporate customer service line and they referred me back to the rude and unhelpful staff I already spoke to who were pretending I wasn't standing there, waiting. Meanwhile, I have my family sitting in the restaurant on day 3 of being stranded, exhausted and hungry with no empathy or appreciation for the situation we were in. I walked away, packed my family up, and left. As we were walking out the door, the hotel manager suddenly appears to tell me I can call the airline or email them to re-issue the vouchers. He offered no service oriented solution - told me to do the footwork to so I could eat in their restaurant (which they profit from). To say this was too little, too late is an understatement. They reneged on their commitment to honor the vouchers, and put that back on me to solve for so they could be reimbursed by the airline for it. Absolutely not. We returned to the airport, visited the customer service counter, who confirmed that the hotel should have honored the vouchers for lunch. Not only will I never visit this hotel again, I will never stay at this chain of hotels again. I will also recommend to the airline that they no longer do business with this hotel, and engage other establishments who will take better care of those who are stranded like we were, by no fault of their own, and facing challenging circumstances with young children who are exhausted and just want to get home. The staff at the Sheraton Montreal Airport Hotel don't have what it takes to do that to even the lowest standard.
This complaint was sent to the CEO of Sheraton. I would like to file a formal complaint against the Sheraton Hotel - Montreal Airport and the shuttle driver from 9:30 AM on February 26, 2026. The driver was extremely rude and disrespectful to me. He yelled at me as if I were his child to have me, a senior citizen by USA standards, to exit the shuttle quickly because he was cold and wanted the door closed. I am still beyond apoplectic. I am a HIGHLY educated, retired professional and will NOT tolerate that type of behavior from anyone. The driver needs to be fired. This hotel is to be avoided - the quality of service is horrific.
So unkind frontdesk didn't answer housekeeper telephone.And mouse move room .I never have worst hotel .I never never again book Sheraton .
Great place to stay, our family has been here a few times. We stay here before we travel. Very close to the airport. Free shuttle every 30 mins.
Very close to the airport.
Really close to the airport, with shuttle service every 30 minutes, to the airport, great view and a really great place to say with a quite surroundings and a beautiful view...Will come again as its great for reading books and productivity....
Close to the airport but nothing else close by.
Absolutely Horrifying Experience - PLEASE AVOID AT ALL COST! Our stay at Sheraton Montreal Airport was one of the worst hotel experiences I have ever had, and what happened during our one-night stay was beyond unacceptable. First, when we checked into our room, the toilet was visibly dirty and unsanitary. I immediately called reception. A cleaner was sent up, but instead of apologizing or correcting the issue, she arrived visibly angry. She refused to clean the toilet, showed zero empathy, and instead took photos of it with her phone and walked away without resolving anything. When I went back out because her cleaning supplies were still in the hallway, she screamed at me, waved the photos in my face, muttered something angrily in French, shook her head, and implied she could not clean it. It was aggressive, rude, and completely unprofessional. But the worst part of the night was what happened later. Around 11pm, my toddler daughter began choking violently in her sleep and started vomiting continuously. It was a terrifying emergency. I immediately called reception and began with the words, “There is an emergency, can someone please he—” before I could even finish saying “help,” the receptionist interrupted me angrily and said, “Oh we know you, it’s not your first time. I’m sorry mam, we can’t help. No room service is available.” I tried desperately to explain that my daughter was choking and that we needed emergency assistance, but he shouted back, “Sorry, we can’t. Call 911 yourself.” While trying to stabilize my choking child, I had to call 911 myself in a state of panic. When emergency responders arrived, things got even worse. The front desk staff told 911 that my room number did not exist. The responders had to call me directly to confirm the hotel and room details because they were told there was “no such room.” I stepped out into the corridor to go downstairs and met the emergency team on the way. The front desk staff and other hotel personnel were arguing with them, giving them a hard time, and delaying them from reaching our room. Instead of assisting during a medical emergency involving a child, they were obstructive and confrontational. My daughter was eventually taken to the hospital on a stretcher while staff continued to behave aggressively toward the emergency responders. The lack of cleanliness was bad enough. The lack of basic customer service was shocking. But the absolute meanness and hostility in an obvious emergency situation is something I will never forget. The staff were rude, untrained in basic customer care, and completely devoid of compassion. Even in a life-threatening situation involving a toddler, there was no humanity shown. I will never recommend this hotel to anyone. If you value safety, cleanliness, and basic decency, book elsewhere.
Noisy jets taking off. But if you want close to point of departure, you have to expect it. Meals at the restaurant were surprisingly good. Staff are very helpful - forgot/lost my wallet on my way to Portugal. They were quick to find it and provide a solution to get it to me.
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