Extremely disappointing experience on October 6. I placed a $56 delivery order directly through the McDonald’s app. Despite receiving confirmation, the restaurant claimed they had no record of it. When I spoke with a supervisor, she incorrectly insisted that ordering delivery through the McDonald’s app wasn’t possible. Rather than helping resolve the issue, she accused me of arguing and eventually hung up. I drove to the restaurant myself, where I overheard the same employee using a derogatory term while discussing our earlier conversation with a colleague. The situation escalated, and another customer independently approached to express that such language was unacceptable to the manager. I subsequently filed two formal complaints with McDonald’s Canada, on October 6 and October 20. Both were auto-acknowledged, but I have received no substantive response as of yet. Technical issues happen. The lack of professionalism and accountability is what makes this experience unacceptable.
