I came here with my best friend to celebrate her upcoming wedding this Saturday, and when making the reservation, we specifically noted that we were celebrating a special occasion. Unfortunately, the celebration was never acknowledged, though that ended up being the least of the issues we experienced during our visit. We were served by Olivier, and while everyone can have an off night, my friend and I both agreed this was the worst service we have ever received. Having both worked as servers in fast-paced environments ourselves, we understand that busy nights happen and mistakes can occur. However, considering the price we paid for our meal, the overall experience was unacceptable. * After being seated, it took approximately 15 minutes before anyone came to our table to greet us or take our drink order. * Our food took an extremely long time to arrive, and when it finally did, two out of the three dishes were incorrect. When we explained that we hadn’t ordered two of the dishes placed in front of us, our server responded with, “Are you sure?” rather than acknowledging the mistake. * Since we didn’t want the one correct dish to get cold, we began eating it while waiting for the rest of our order. Near the end of the meal, our server returned and said, “The scallops and that other thing you ordered will arrive soon,” which made it clear he still hadn’t properly acknowledged or remembered our order, even after the earlier mix-up. * At no point did he check in to ask how the food was or whether we needed anything. In fact, after dropping off the dishes, we barely saw him again until it was time for the bill — which itself took around 30 minutes to arrive while we sat with empty plates. * When we asked to speak with a manager, Olivier told us he was the one in charge. However, earlier in the evening, when my friend asked if she could switch her margarita because it was too spicy, he said he needed to check with the bartender first. That response now feels questionable if he was truly the acting manager. We are staying at the hotel for two nights and had originally planned to dine at this restaurant again tomorrow evening. However, based on this experience, we will absolutely be avoiding returning. What was supposed to be a special and memorable celebration before my friend’s wedding turned into one of the worst dining experiences we’ve had. This was especially disappointing because we visited about three years ago and left with such fond memories of both the food and the service. Sadly it’s not the same place it once was.
