Fairmont le Château Montebello

Emma Gaudry (5 reviews)

10 Jan 2026

Source: Google

1.0

There is so much potential in this hotel but honestly it’s easy to see why it’s gone into receivership. The service is terrible largely because there are not enough people to support guests, service is terribly slow (it took 3 attempts and >90mins to get a robe), the bar on the ground floor doesn’t haven staff. The pool however is lovely and it was fun to try curling. At $510 a night which was a discounted rate - this hotel is not worth it. I struggle to see how this hotel can still be in business under its current performance …. It has so much potential! Loved the engraved hearts on the column in front our room - you’d think this would have been painted over.

Restaurant response

Response added on 31 Jan 2026

Dear Guest, Thank you for your feedback. I am sorry that the level of service and responsiveness during your stay did not meet expectations, particularly the delays in fulfilling requests and the staffing concerns in the lobby bar. Since your visit, these points have been reviewed with our teams and actions have been taken to improve follow up times and overall service coverage. We appreciate you also highlighting the pool, curling experience, and the unique touches you noticed throughout the property. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Kathleen O.

10 Jan 2026

Source: Google

0.0

Everything was lovely, great food especially the breakfast buffet. Dog friendly.

Virginia S.

10 Jan 2026

Source: Google

0.0

Our stay was comfortable and relaxing. We enjoyed the New Year’s Eve dinner and dancing. Brunch was fabulous. Nice walks outside and sitting by the fire.

Simon G.

10 Jan 2026

Source: Google

0.0

We were there from 22-27 Dec 2025, along with our daughter, her husband and their 3 children (aged 4, 2 and 6 months). It was fantastic!!! The Christmas decor was absolutely beautiful; service was great throughout the hotel; food was excellent (both “A la Carte” and at the buffet); there were plenty of activities for all ages, both inside and outside; and room service was superb! Well done indeed, Chateau Montebello! An we also truly appreciated the ALL ACCOR "member status recognition" gifts! Very thoughtful selection...and simply well done! Our whole experience was memorable! We are already looking forward to the 2026 Christmas break!

Natalie Ng (2 reviews)

10 Jan 2026

Source: Google

3.0

So disappointed that the menus said kids below 6 age is free but was charged 9CAD for 2 and 4 year old. Waitress placed us at the centre of the dining area which isn't that suitable for kids.

Restaurant response

Response added on 31 Jan 2026

Dear Guest, Thank you for your feedback, and please once again accept our apologies for the confusion regarding the children’s pricing and for the table location. Since your visit, this has been reviewed with our restaurant team, and actions have been taken to ensure clearer communication and a more family friendly seating approach. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Gaetan Houle (5 reviews)

8 Jan 2026

Source: Google

5.0

Like old prestigious Fairmount hotels, the rooms need to be upgraded.

Restaurant response

Response added on 2 Feb 2026

Dear guest, Thank you for taking the time to rate us following your stay. Your excellent score is truly appreciated and has been shared with our teams. We hope to have the pleasure of welcoming you back soon. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Elizabeth Fraser (9 reviews)

5 Jan 2026

Source: Google

5.0

The rooms are small and a bit dated but it's part of maintaining the charm of the original structure of the hotel which we adore and we don't spend much time in the rooms regardless so it all works out!

Yousef Alkurdi (19 reviews)

2 Jan 2026

Source: Google

5.0

Fantastic getaway with the family, cozy hotel , great service and staff and amazing food

Restaurant response

Response added on 27 Jan 2026

Dear, What a pleasure to read your lovely feedback about your family getaway at Le Château Montebello. We are glad you enjoyed the cozy atmosphere of the hotel, the quality of the service, and the care provided by our team. It is also wonderful to hear the dining experience stood out as a highlight of your stay. We would be happy to welcome you back for another memorable visit. Luc Simonnet Front Office Supervisor Le Château Montebello

Kiran Dhillon (37 reviews)

2 Jan 2026

Source: Google

5.0

Went for a Spa day. It was a little bit confusing with not enough signs as to where the Spa actually was. Especially if it’s your 1st time. Had to call my friend who had been there to help me find the spot. They should add more signs. Otherwise Amazing location, beautiful view. Massage was great so thank you Samira Arrad. Headed over to the pool and then lunch. Will definitely be back again.

Restaurant response

Response added on 24 Jan 2026

Dear Mr. Dhillon, Thank you for sharing your feedback about your spa day at Le Château Montebello. We are pleased to know you enjoyed the beautiful location and views, and that your massage was such a highlight. Your special mention of Samira Arrad is truly appreciated, and we will be sure to share your kind words with her. We also appreciate your suggestion regarding signage to help first time visitors find the Spa more easily. We are sorry this created confusion upon arrival, and your comment will be shared with the appropriate teams for review. We look forward to welcoming you back again soon. Luc Simonnet Front Office Supervisor Le Château Montebello

Ruth Hallman (4 reviews)

1 Jan 2026

Source: Google

5.0

We came for a vacation between Christmas and New Year’s. We used almost all of the services in the resort, except for ice-skating. We found the facilities to be clean, the food was very good, the service was absolutely excellent. We also spent the day at the spa, which was very enjoyable and relaxing! The concierge services at the hotel went above and beyond to help arrange transportation for us to and from the resort and to help with booking the resort experiences.

Restaurant response

Response added on 24 Jan 2026

Dear Mr. Hallman, It was a pleasure to read about your vacation at Le Château Montebello between Christmas and New Year’s. Thank you for sharing how fully you were able to enjoy the resort. We are very pleased to know the facilities met your expectations for cleanliness, that you found the dining to be excellent, and that the level of service stood out throughout your stay. We are also glad your spa day was such a relaxing highlight. In addition, your kind words about our Concierge team are sincerely appreciated, especially regarding their support with transportation arrangements and coordinating your resort experiences. We would be honoured to welcome you back for your next getaway. Luc Simonnet Front Office Supervisor Le Château Montebello

Joce MC (15 reviews)

1 Jan 2026

Source: Google

5.0

Wow. Went for New Year's Eve this year and it was amazing

Restaurant response

Response added on 11 Jan 2024

Joce MC, Un grand merci pour votre note ! Nous sommes ravis que vous ayez pleinement apprécié votre expérience au Fairmont Château Montebello. Au plaisir de vous accueillir à nouveau très bientôt. Cordialement, Marine Fairmont Château Montebello