Fairmont le Château Montebello

Jeremy Thommy (148 reviews)

13 Apr 2026

Source: Google

5.0

Great place! Great location. The restaurant is a bit pricey. Sad to see that the fireplace was not on, even though it was 4C outside

Restaurant response

Response added on 14 Apr 2026

Dear Guest, It was a pleasure to learn about your recent visit to Le Château Montebello. We are pleased to know that you enjoyed the property and its location. We also appreciate you sharing your impressions regarding the restaurant pricing, as well as the atmosphere in the lobby. Regarding the fireplace, it is generally not lit when the outside temperature begins to rise, as it can quickly affect the comfort level inside the space. That said, we understand how much it contributes to the overall ambiance and appreciate your comment. We hope to have the pleasure of welcoming you again for another enjoyable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Wissam Salameh (168 reviews)

12 Apr 2026

Source: Google

5.0

Amazing hotel, very charming, I just went there for lunch at "Les Chatignoles"... The Christmas decorations are magnificent, the chimney gives a very cozy feeling... Unfortunately I didn't stay at the hotel, so I can't really judge about the rooms and the whole experience... Maybe next time!

Restaurant response

Response added on 14 Apr 2026

Dear Guest, We were delighted to read your comments following your recent visit to Le Château Montebello. It is a pleasure to know that you enjoyed your time with us, especially your dining experience at Aux Chantignoles, as well as the warm and cozy atmosphere created by the fireplace and seasonal décor. It is always rewarding to hear that the charm of the property leaves such a strong impression. We truly hope to have the pleasure of welcoming you back for a full stay in the near future. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Bruce Foster (4 reviews)

11 Apr 2026

Source: Google

5.0

Chateau Montebello continues to be at the top of our list. Food ( the all you can eat breakfast buffet ) is superb.. The hotel’s facilities are warm and cozy. The swimming pool area is full of action and fun. Lastly, the staff are helpful and accommodating. Our five grandchildren love the castle. We shall return in late October . We cap off our evenings with family dinners at Le Bistro in the village of Montebello. Five stars!

Restaurant response

Response added on 14 Apr 2026

Dear Guest, What a pleasure it is to read such wonderful comments following your recent stay at Le Château Montebello. We are absolutely delighted to know that the Château continues to hold such a special place for you and your family. Hearing that the breakfast buffet, the cozy atmosphere of the hotel, the lively pool area, and the care shown by our team all helped create such happy moments is incredibly rewarding. It brings us so much joy to know that your grandchildren love the Château as well. Your kind words truly mean a great deal to us, and we will be so pleased to share them with our team. We are already looking forward to welcoming you back in October for another beautiful family stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

Willmer Hernandez Cattafi (52 reviews)

11 Apr 2026

Source: Google

5.0

Beautiful place, nice snacks

Restaurant response

Response added on 14 Apr 2026

Dear Guest, What a pleasure to read your kind comments following your recent stay at Le Château Montebello. We are delighted to know that you enjoyed the beauty of the property as well as the snacks offered during your visit. Your feedback is truly appreciated. We look forward to welcoming you again for another enjoyable stay. Sincerely, Luc Simonnet Front Office Supervisor Le Château Montebello.

pawan deep singh (47 reviews)

6 Apr 2026

Source: Google

3.0

It is another great Fairmont location, wide historic property but honestly I was little underwhelmed by the service and state of the room. Door knobs, windows, bathrooms are very mediocre for the standard of Fairmont and its price, no water bottle, no place to get a good coffee in the morning etc. We came there for 3 days to celebrate my son's first birthday as we wanted to spend some time in peace and celebrate among us. I made request while booking online, made a call a week earlier and also upon checkin again requested if some basic gesture of room decoration can be made/provided in the room for my son's birthday. Every time they said concierge is not here today, but will communicate. And nothing happened at all. We did massage service, while booking they said for March offer it will be 155$ for 60 minutes, we both sequentially booked our session, final bill was 212$ plus tips, false information and just standard way of extracting more money then earlier informed. We did breakfast buffet and dinner at their restaurant and mentioned for dinner also same thing(to have a candle and cupcake or something if possible) and they again both times did nothing. But we saw another family's child getting a sparking candle next day at buffet. It really tripped me and made me a little furious. I gave less tip at buffet (first two times tip was standard) and waiter had the audacity to come a loudly say to us(we are brown and not white and I feel hence) did you add tip correctly sir or you want to increase. I didn't expect this behaviour from the staff, first of all I filled my own coffee and plates at the buffet, you served me bill while I was eating plus you deliberately failed to do anything extra on our special occasion and then this. I left my remaining food immediately andbmy wife that server 20$ cash(cause she thinks white people already feel low of us) I was staying last weekend at room 221, no need to add a reply saying contact us and we care blah blah, go find your servers and coach them how to behave

Ella (21 reviews)

5 Apr 2026

Source: Google

5.0

I stayed here two years ago and had a really great experience, came back this weekend and it felt a bit different. It was very loud, with children running around each floor and I heard shouting in the corridor past midnight, which made it hard to relax. The staff were lovely overall, but the place didn’t feel as clean as before. In the room, a few of the smaller lights weren’t working, and everything felt a bit old. The towels/robes were also quite scratchy, and overall it just wasn’t as cosy as I remembered. The spa was really nice and the staff there were the best!!

Ariane Paré (255 reviews)

31 Mar 2026

Source: Google

5.0

landmark appeal, but the rooms feel dated. The grounds are genuinely beautiful and worth the trip alone. The reception area with that massive fireplace is impressive—it’s the kind of space that justifies a Fairmont stay. The rooms are what you’d expect from an older property: smallish, dated finishes. There’s a funky smell throughout the hotel that reads like mold, which is hard to overlook. Service was courteous and helpful. The pool is amazing, and the kids’ playroom is a solid addition for days when you’re stuck inside. If you’re coming for the setting and the experience rather than modern accommodations, you’ll get what you came for.

Amin Najafi (34 reviews)

31 Mar 2026

Source: Google

5.0

Totally enjoyed my stay here. The hotel is beautiful, and I really love the wooden buildings. It felt like staying in a cozy wood house, which made the experience unique and relaxing. The staff were very friendly and welcoming. The only small issue was that the room didn’t include a few basic hotel amenities such as water bottles and slippers, and there were some insects around the light. Other than that, everything was great and I was happy staying here.

David Cameron-Donnachie (DCD) (14 reviews)

10 Mar 2026

Source: Google

5.0

When planning a quick birthday weekend adventure, I had planned on staying at The Queen Elizabeth and Le Château Laurier then returning home to Toronto. However, one of the reservation agent alerted me to Le Château Montebello and its relative proximity to Ottawa BUT that it is the world’s largest log cabin! Given how I tend to be, according to many as they breath a sign of relief, rather “one of a kind” so this discovery seemed the like the perfect place to celebrate my birthday and wrap the weekend and it definitely was the right decision. The experience was incredibly memorable made possible in part by the actions and attention to detail made by the Fairmont team…including Vic (whom my two pups were ecstatic to say hi to). Fairmont is nothing if not consistent in the level of service provided to guests regardless of property - which is why whether through work or for my own time, Fairmont is where I prefer to stay when traveling.

Yan Frenette (32 reviews)

10 Mar 2026

Source: Google

5.0

This is an hotel that you can go just to be there. All the activities are there you can have so much fun without getting out of the hotel grounds.

Driving Fun & Family Car reviews (413 reviews)

9 Mar 2026

Source: Google

5.0

We stayed here with Volvo Canada. I would like first to mention that the staff here were very friendly and passionate about their place of work. I have not experienced this in a while. The breakfast buffet might be the best one I’ve seen in North America; it would compare to something you would see in Europe at high-end hotels. Well worth every penny. The pool has a certain Aurora that would be impossible to replicate today. The only negative parts are that the rooms feel dated, I understand it’s a wooden building, and it has nothing to do with it being old. I would rather have something more vintage than something that looks and feels like it’s from the 80s.

Lanny Hayes (9 reviews)

9 Mar 2026

Source: Google

5.0

Service around the bar was not always easy, but it was lovely sitting in front of a roaring fire. Beautiful grounds with walking paths. Great dinner and brunch the next day. It would be really nice if there was a way to avoid standing in line for ages before - even though we had reservations we were told everyone has to do the line. The room was very hot and the heat did not seem adjustable.

Restaurant response

Response added on 10 Mar 2026

Dear Guest, Thank you for taking the time to share your feedback following your stay at Le Château Montebello. We are pleased you enjoyed the atmosphere by the fireplace, the walking paths on the grounds, as well as your dinner and the brunch the next day. We do, however, extend our apologies for the parts of your visit that felt less seamless. We understand how frustrating it is to face a long wait before being seated despite having a reservation, and your comment will be shared with the appropriate leaders as we review ways to improve the flow for guests with confirmed bookings. We also apologize for the bar service feeling difficult at times. Finally, we regret that your room felt overly warm and that the temperature did not seem adjustable. This will be communicated to our maintenance team to review the in room controls and ensure a more comfortable experience. We hope to have the opportunity to welcome you back again. Luc Simonnet Front Office Supervisor Le Château Montebello.

pmd (2 reviews)

8 Mar 2026

Source: Google

1.0

Great place, we’ve been coming here for 25 years. Unfortunately, having dogs barking beside our room all night and again near the fireplace took away from the relaxing weekend we were hoping for. Very disappointing.

Restaurant response

Response added on 10 Mar 2026

Dear Guest, Thank you for taking the time to share your feedback following your stay at Le Château Montebello, and for your loyalty over the past 25 years. We sincerely apologize that your weekend was disrupted by barking near your room overnight, and again in the lobby area by the fireplace. We fully understand how this would take away from the calm you were hoping for, and it is truly disappointing to read. Your comments will be shared with the appropriate leaders so we can reinforce our approach to managing noise and ensuring a respectful environment for all guests, especially during evening and overnight hours. Should you wish to discuss this further, you may reach us at [email protected] or by phone at 819 423 3000. We would appreciate the opportunity to hear more about your experience and having the chance to restore your trust with a future stay that reflects the flawless level you have always had. Warm regards Luc Simonnet Front Office Supervisor Le Château Montebello.

Storms Photography (73 reviews)

6 Mar 2026

Source: Google

3.0

We ate at Nymark and were not overly impressed with the food nor the service. The food was lukewarm warm, and for the price the flavours and selection were a bit lacklustre. We had heard good things about Nymark. Perhaps it was an off day. The desserts were the only redeeming thing for the evening. The server seemed dismissive and took a while to make his way back to our table throughout the dinner.

Wellness_Retreats

5 Mar 2026

Source: Google

5.0

We recently organized a very exclusive couples relationship retreat at Calumet | Falls - Retreat & Spa just a few minutes away on the same road. Some guests stayed at the bottom of the highest private waterfalls in Canada, while others stayed at the Château Montebello. Both were incredible destinations and everyone was deeply impressed. The setting created the perfect environment for couples to disconnect from the outside world and reconnect with each other. The natural beauty, privacy, and attention to detail made the entire experience truly unforgettable. We couldn’t have asked for a better place to host such a meaningful retreat at the bottom of the falls. I will be returning to both places with my partner next month!

Erik Weldon (25 reviews)

4 Mar 2026

Source: Google

5.0

Stayed in Montebello for a few days over Spring Break, and as always the service was great. Lots of activities and things to do (curling, sliding, swimming, game room, etc), and when you want to relax and take it easy the large fire place in the main area is just the best. Tried the restaurant for supper for the first time and was pleasantly surprised at how good everything was. Highly recommend

Erin O'Flynn (6 reviews)

3 Mar 2026

Source: Google

5.0

Everything was great from the room to the food. I really enjoyed walking on the cross country ski trails and the setting is amazing. I also participated in a curling bonspiel and just love the facilities.

Chandra Stone (13 reviews)

3 Mar 2026

Source: Google

5.0

Fairmont Le Château Montebello is truly a one-of-a-kind place. Walking into the lobby and seeing the massive six-sided fireplace immediately sets the tone — warm, inviting, and steeped in history. As the oldest log cabin hotel in the world, the architecture alone makes it worth the trip.

Alex von Schilling (28 reviews)

2 Mar 2026

Source: Google

4.0

Chateau montabello is a beautiful building and nice grounds. The food leaves much to be desired. The best thing food wise is the breakfast buffet.

Melissa Blumenfeld (9 reviews)

1 Mar 2026

Source: Google

4.0

The awe of driving up to the picturesque setting kept going as we came into the lobby and witnessed in person the majestic multi-story stone fireplace. Check-in was friendly and quick and our king suite was very nice. What we had read online about all the winter activities available and the frequent recommendations to make reservations for them made us think this was a fairly busy season for the resort, but as it turned out they had a reduced staff that was run off their feet and some of the activities were unavailable. The restaurants have a reputation for either being amazing or overhyped, and in our case overhyped was the impression, especially with only one server working the 7 covers. He forgot to enter our order and once he realized about 15 minutes later and asked to retake our order we only bothered with entrees and skipped our forgotten cocktails and appetizers. What we did have was fine, but nothing special. The outdoor fires weren't attended to but the front desk insisted on sending someone out to set one up for us and we enjoyed a couple hours in front of a roaring private fire with our spiked hot cocoas. A light sprinkle of snow made it all the more magical. The indoor pool is fantastic and fits the grandeur of the setting perfectly. I wouldn't bother with the hot tubs - they're more warm tubs with barely bubbling jets, but the pool is the perfect temperature so you didn't feel like you need to warm up anyhow. The grounds were decently plowed for walking around and it was nice to see people enjoying bikes and skating. We weren't aware there was a substantial fee for curling so we ended up skipping that. All in all a great visit and we look forward to coming again for an entirely different experience in the summer months.

Brandy Finegirl (6 reviews)

27 Feb 2026

Source: Google

5.0

What a gorgeous hotel in an even more gorgeous location, if that can be possible. Shout out to Diane in reservations for making our stay wonderful. She put our foursome of gals together in a connecting room so we could share even more good times together. The curling ice gets better and better every year. And the fireplace, well, let's just say there's nothing that compares to it. Well done Fairmont Montebello team!

Restaurant response

Response added on 28 Feb 2026

Thank you very much for sharing such a thoughtful and enthusiastic review following your stay. We are truly delighted to know that you enjoyed both the beauty of our surroundings and the unique character of the hotel. It is especially rewarding to hear that Diane in Reservations helped make your getaway even more memorable by arranging connecting rooms for your group. We will be certain to share your kind words with her. We are also pleased that you continue to enjoy the curling experience year after year, and of course, our grand fireplace remains a timeless favorite for so many of our guests. It is wonderful to know it left such an impression once again. Your comments mean a great deal to our entire team. We look forward to welcoming you and your friends back to Fairmont Le Château Montebello for many more memorable moments together. Grégoire

Hinskens Meunier (4 reviews)

24 Feb 2026

Source: Google

5.0

Food was great but our room was still outdated despite the website indicating that the rooms have been updated. The mattress on the king size bed was aweful, really soft and bends in the middle. Fairmont hotels are overpriced.

Kevin Pham (28 reviews)

22 Feb 2026

Source: Google

5.0

Such a beautiful resort and staff were wonderful.. lots of activities and cant say more but the service is imprecicable.. however theree are things that just falls short.. The food was not up to par with our experience traveling around Quebec for thr past 2 decades.. we were expecting better food to be honest.The pool while it was huge and looks impressive.. the water was too cold while the hot tubs were not hot enough.

Restaurant response

Cher Monsieur Pham,<br><br>Nous vous remercions d'avoir partagé vos commentaires constructifs suite à votre séjour au Fairmont Le Château Montebello. Nous sommes ravis d'apprendre que vous avez trouvé le complexe magnifique, que vous avez apprécié les nombreuses activités proposées et que vous avez bénéficié d'un service attentionné de la part de notre équipe.<br><br>Cela dit, nous sommes sincèrement désolés que certains aspects n'aient pas été à la hauteur de vos attentes. Vos commentaires concernant l'expérience culinaire ont été transmis à notre équipe de cuisine, car nous comprenons l'importance de la qualité des mets, surtout compte tenu de l'excellente réputation gastronomique du Québec.<br><br>Nous prenons également en compte vos remarques concernant la température de la piscine et du bain à remous. Le confort dans nos installations aquatiques est primordial et nous allons revoir ces réglages afin de nous assurer qu'ils sont conformes à nos normes.<br><br>Nous accordons une grande importance à vos commentaires et espérons avoir le plaisir de vous offrir un séjour qui dépassera vos attentes lors de votre prochaine visite.<br><br>Bien cordialement,<br><br>Grégoire