Fairmont le Château Montebello

Hinskens Meunier (4 reviews)

24 Feb 2026

Source: Google

5.0

Food was great but our room was still outdated despite the website indicating that the rooms have been updated. The mattress on the king size bed was aweful, really soft and bends in the middle. Fairmont hotels are overpriced.

Kevin Pham (28 reviews)

22 Feb 2026

Source: Google

5.0

Such a beautiful resort and staff were wonderful.. lots of activities and cant say more but the service is imprecicable.. however theree are things that just falls short.. The food was not up to par with our experience traveling around Quebec for thr past 2 decades.. we were expecting better food to be honest.The pool while it was huge and looks impressive.. the water was too cold while the hot tubs were not hot enough.

Restaurant response

Cher Monsieur Pham,<br><br>Nous vous remercions d'avoir partagé vos commentaires constructifs suite à votre séjour au Fairmont Le Château Montebello. Nous sommes ravis d'apprendre que vous avez trouvé le complexe magnifique, que vous avez apprécié les nombreuses activités proposées et que vous avez bénéficié d'un service attentionné de la part de notre équipe.<br><br>Cela dit, nous sommes sincèrement désolés que certains aspects n'aient pas été à la hauteur de vos attentes. Vos commentaires concernant l'expérience culinaire ont été transmis à notre équipe de cuisine, car nous comprenons l'importance de la qualité des mets, surtout compte tenu de l'excellente réputation gastronomique du Québec.<br><br>Nous prenons également en compte vos remarques concernant la température de la piscine et du bain à remous. Le confort dans nos installations aquatiques est primordial et nous allons revoir ces réglages afin de nous assurer qu'ils sont conformes à nos normes.<br><br>Nous accordons une grande importance à vos commentaires et espérons avoir le plaisir de vous offrir un séjour qui dépassera vos attentes lors de votre prochaine visite.<br><br>Bien cordialement,<br><br>Grégoire

John Dodsworth (3 reviews)

22 Feb 2026

Source: Google

5.0

Our family loves staying here. We have had close to 20 weekend stays at "Monty" (our now adult children call it) over the past 25 years. Easter, Christmas all seasons. Special place.

Restaurant response

Cher Monsieur Dodsworth,<br><br>Nous vous remercions de votre fidélité au Fairmont Le Château Montebello depuis 25 ans. Savoir que votre famille a choisi de célébrer tant d'événements ici nous touche profondément.<br><br>Le fait que vos enfants l'appellent affectueusement « Monty » témoigne des souvenirs précieux créés entre ces murs. Nous sommes honorés de faire partie de vos traditions familiales et de demeurer un lieu si particulier pour vous.<br><br>Nous espérons avoir le plaisir de vous accueillir à nouveau pendant de nombreuses saisons.<br><br>Grégoire

Francisco Gerardo Abad Ibarra (3 reviews)

16 Feb 2026

Source: Google

5.0

We had a wonderful winter getaway experience. The breakfast was excellent, one of the best buffets we’ve ever had, and it was included in our package. There were plenty of winter activities available, including snowshoeing, which made our stay even more enjoyable. All the staff were attentive and polite, and the swimming pool was fantastic. The spa was also excellent; we enjoyed a very relaxing massage. The location and surrounding scenery are beautiful, and the lobby is truly spectacular, with its iconic hexagonal chimney and game tables for backgammon and chess, a great touch that adds to the overall experience.

Jeff Kerwin (12 reviews)

15 Feb 2026

Source: Google

5.0

Spent the night at Le Chateau Montebello. The rooms were nice but the common areas are where it really shines! Walking in, you are hit with the central fireplace, bar and resting area. The activity center has a pool, spa, fitness room and dome with various sports. Trails outside with support of rental equipment in the curling building. The restaurants in town and onsite were quite booked so we enjoyed a room service dinner as well as buffet breakfast that really lived up to the hype The only problem we had is that we spent one night here. You should really plan for a couple of nights if you want to take advantage of all of the onsite and nearby activities.

Jessica Parkes (4 reviews)

4 Feb 2026

Source: Google

3.0

***I would like to update this to state that the front desk supervisor responded to my review and was very attentive to my concerns. He found a way to provide fair compensation and apologize for our experience. It was timely, appropriate, and very much appreciated*** I visited with my 9 year old daughter for a mother/daughter trip for 3 days in early January 2026. The fireplace was closed for chimney sweeping for the entire week - there was no warning about this upon booking and no notification prior to our stay. When I asked the manager about it, he was not empathic and said we should have received a notice, which we didn't. There is a $40/day "resort fee", yet many advertised amenities were not available during our stay - the sledding/luge was not running; we shoveled the skating rink on our own; and the curling rink only has one clinic/day more so for adults. Our room was small, had a huge wooden pole in the middle of it, hair on the bed, no mattress cover. The bathroom was decent. Food was fine; breakfast buffet was good. Overall - the hotel felt dark and cold due to the fireplace not running. It was not like the pictures. Based on our experience, I wouldn't recommend this hotel.

Restaurant response

Response added on 2 Feb 2026

Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry for the disappointment you experienced during what was meant to be a special mother and daughter getaway. I fully understand how upsetting it is when key elements of the experience do not align with what you expected, particularly when information was not communicated as clearly as it should have been. Please accept my sincere apologies for the way you felt your concerns were handled during your stay. This is not the level of care and support we strive to provide. Your comments have been shared with the appropriate teams, as it is essential for us to review both our communication and the consistency of our guest experience, and onsite support. If you would be open to it, I would appreciate the opportunity to discuss your stay directly so we can ensure the proper follow up is completed. Sincerely, Karme-Euryale Guest Experience Manager Fairmont Le Château Montebello

Heather (5 reviews)

29 Jan 2026

Source: Google

5.0

An amazing place for a family holiday. Great location, especially with all the snow we had. The ski trails were well groomed and the equipment was perfect. The staff are very attentive and friendly. Food is delicious. There is nothing that compares to the immense hexagonal fireplace in the foyer. Very comfortable on a cold winter day. Will definitely return. Our spa experience was excellent!

Restaurant response

Response added on 2 Feb 2026

Dear Guest, Thank you for your wonderful review. I am truly delighted to know you enjoyed an amazing family holiday with us and appreciated our well groomed ski trails, and the quality of the equipment. Thank you as well for highlighting our attentive and friendly team, the delicious food, and your excellent spa experience. It is especially lovely to hear how much you enjoyed the immense hexagonal fireplace in the foyer as a warm and comfortable gathering spot on a cold winter day. We look forward to welcoming you back. Warm regards, Karme Euryale Guest Experience Manager Fairmont Le Château Montebello

Everglow Photography (70 reviews)

29 Jan 2026

Source: Google

5.0

As a wedding photographer with extensive experience, Fairmont Le Château Montebello is truly one of my favourite venues to photograph. The venue offers almost limitless creative possibilities and works beautifully for documentary-style wedding coverage. Getting ready in the hotel rooms allows for a calm, stress-free start to the day, which always sets the tone for better moments and more natural images. Both the grounds and the interiors are ideal for capturing images that feel timeless and editorial at the same time. The darker, slightly more dramatic light inside the reception spaces adds warmth and depth, creating a cozy and intimate atmosphere in photos. The flow of the venue makes the day feel effortless, no matter the season. And the staff are professional, attentive, and genuinely wonderful to work with. The food is excellent as well, which always elevates the guest experience.

Restaurant response

Response added on 2 Feb 2026

Dear Guest, Thank you for your wonderful review and for sharing your perspective as a wedding photographer. We are truly honoured to be one of your favourite venues to photograph. I am delighted to know you value the creative possibilities our property offers. Your comments on the ambiance of our reception spaces, the natural flow of the venue across seasons, and the quality of our service and cuisine mean a great deal to us. Your kind words have been shared with our teams, and we look forward to the pleasure of welcoming you back for many more celebrations. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Carol Rhynas (2 reviews)

23 Jan 2026

Source: Google

4.0

The Ladies 91st Annual Sewell Bonspiel was a great event and well run. Staff and curling rink were wonderful. Food was great. Made lots of new friends while visiting with friends from the year before. Nice to have snow and a horse drawn sleigh ride! Enjoyed the entire experience. Great value for the price! I will be back next year!

Restaurant response

Response added on 2 Feb 2026

Dear Guest, Thank you for taking the time to share your feedback. I am delighted to know you enjoyed the Ladies 91st Annual Sewell Bonspiel and found the event well run, with wonderful staff and curling facilities. I am also pleased you enjoyed the food, the winter atmosphere, and the horse drawn sleigh ride. It is especially lovely to hear you made new friends and had such a great overall experience. Your kind words have been shared with our teams, and they will be truly appreciated. We look forward to welcoming you back next year. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Janice Hayes (16 reviews)

17 Jan 2026

Source: Google

5.0

A magical vacation in a beautiful hotel. Food, staff, spa, entertainment all top knotch.

Restaurant response

Response added on 20 Jan 2026

Dear Mrs. Hayes, Thank you for your beautiful feedback about your vacation at Le Château Montebello. It is wonderful to know your stay felt truly magical, and that you enjoyed every aspect of the experience. Your kind words regarding the cuisine, the care from our team, the spa, and the entertainment are sincerely appreciated and will be shared with the departments concerned. We look forward to welcoming you back for another memorable visit. Luc Simonnet Front Office Supervisor Le Château Montebello

Jay Illingworth (72 reviews)

12 Jan 2026

Source: Google

4.0

Special heritage Hotel between Montreal and Ottawa... Great get away spot... Enjoy a cocktail fireside

Restaurant response

Response added on 20 Jan 2026

Dear Mr. Illinworth, Thank you for your beautiful feedback about your stay at Le Château Montebello. It is wonderful to know you appreciated the heritage character of the hotel and its ideal location between Montréal and Ottawa. We are also pleased to hear you enjoyed the perfect getaway atmosphere, especially relaxing fireside with a cocktail. Those moments are truly at the heart of the Château experience. We look forward to welcoming you back for another memorable visit. Luc Simonnet Front Office Supervisor Le Château Montebello

Emma Gaudry (5 reviews)

10 Jan 2026

Source: Google

1.0

There is so much potential in this hotel but honestly it’s easy to see why it’s gone into receivership. The service is terrible largely because there are not enough people to support guests, service is terribly slow (it took 3 attempts and >90mins to get a robe), the bar on the ground floor doesn’t haven staff. The pool however is lovely and it was fun to try curling. At $510 a night which was a discounted rate - this hotel is not worth it. I struggle to see how this hotel can still be in business under its current performance …. It has so much potential! Loved the engraved hearts on the column in front our room - you’d think this would have been painted over.

Restaurant response

Response added on 31 Jan 2026

Dear Guest, Thank you for your feedback. I am sorry that the level of service and responsiveness during your stay did not meet expectations, particularly the delays in fulfilling requests and the staffing concerns in the lobby bar. Since your visit, these points have been reviewed with our teams and actions have been taken to improve follow up times and overall service coverage. We appreciate you also highlighting the pool, curling experience, and the unique touches you noticed throughout the property. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Kathleen O.

10 Jan 2026

Source: Google

0.0

Everything was lovely, great food especially the breakfast buffet. Dog friendly.

Virginia S.

10 Jan 2026

Source: Google

0.0

Our stay was comfortable and relaxing. We enjoyed the New Year’s Eve dinner and dancing. Brunch was fabulous. Nice walks outside and sitting by the fire.

Simon G.

10 Jan 2026

Source: Google

0.0

We were there from 22-27 Dec 2025, along with our daughter, her husband and their 3 children (aged 4, 2 and 6 months). It was fantastic!!! The Christmas decor was absolutely beautiful; service was great throughout the hotel; food was excellent (both “A la Carte” and at the buffet); there were plenty of activities for all ages, both inside and outside; and room service was superb! Well done indeed, Chateau Montebello! An we also truly appreciated the ALL ACCOR "member status recognition" gifts! Very thoughtful selection...and simply well done! Our whole experience was memorable! We are already looking forward to the 2026 Christmas break!

Natalie Ng (2 reviews)

10 Jan 2026

Source: Google

3.0

So disappointed that the menus said kids below 6 age is free but was charged 9CAD for 2 and 4 year old. Waitress placed us at the centre of the dining area which isn't that suitable for kids.

Restaurant response

Response added on 31 Jan 2026

Dear Guest, Thank you for your feedback, and please once again accept our apologies for the confusion regarding the children’s pricing and for the table location. Since your visit, this has been reviewed with our restaurant team, and actions have been taken to ensure clearer communication and a more family friendly seating approach. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Gaetan Houle (5 reviews)

8 Jan 2026

Source: Google

5.0

Like old prestigious Fairmount hotels, the rooms need to be upgraded.

Restaurant response

Response added on 2 Feb 2026

Dear guest, Thank you for taking the time to rate us following your stay. Your excellent score is truly appreciated and has been shared with our teams. We hope to have the pleasure of welcoming you back soon. Warm regards, Guest Experience Manager Fairmont Le Château Montebello

Elizabeth Fraser (9 reviews)

5 Jan 2026

Source: Google

5.0

The rooms are small and a bit dated but it's part of maintaining the charm of the original structure of the hotel which we adore and we don't spend much time in the rooms regardless so it all works out!

Yousef Alkurdi (19 reviews)

2 Jan 2026

Source: Google

5.0

Fantastic getaway with the family, cozy hotel , great service and staff and amazing food

Restaurant response

Response added on 27 Jan 2026

Dear, What a pleasure to read your lovely feedback about your family getaway at Le Château Montebello. We are glad you enjoyed the cozy atmosphere of the hotel, the quality of the service, and the care provided by our team. It is also wonderful to hear the dining experience stood out as a highlight of your stay. We would be happy to welcome you back for another memorable visit. Luc Simonnet Front Office Supervisor Le Château Montebello

Kiran Dhillon (37 reviews)

2 Jan 2026

Source: Google

5.0

Went for a Spa day. It was a little bit confusing with not enough signs as to where the Spa actually was. Especially if it’s your 1st time. Had to call my friend who had been there to help me find the spot. They should add more signs. Otherwise Amazing location, beautiful view. Massage was great so thank you Samira Arrad. Headed over to the pool and then lunch. Will definitely be back again.

Restaurant response

Response added on 24 Jan 2026

Dear Mr. Dhillon, Thank you for sharing your feedback about your spa day at Le Château Montebello. We are pleased to know you enjoyed the beautiful location and views, and that your massage was such a highlight. Your special mention of Samira Arrad is truly appreciated, and we will be sure to share your kind words with her. We also appreciate your suggestion regarding signage to help first time visitors find the Spa more easily. We are sorry this created confusion upon arrival, and your comment will be shared with the appropriate teams for review. We look forward to welcoming you back again soon. Luc Simonnet Front Office Supervisor Le Château Montebello

Ruth Hallman (4 reviews)

1 Jan 2026

Source: Google

5.0

We came for a vacation between Christmas and New Year’s. We used almost all of the services in the resort, except for ice-skating. We found the facilities to be clean, the food was very good, the service was absolutely excellent. We also spent the day at the spa, which was very enjoyable and relaxing! The concierge services at the hotel went above and beyond to help arrange transportation for us to and from the resort and to help with booking the resort experiences.

Restaurant response

Response added on 24 Jan 2026

Dear Mr. Hallman, It was a pleasure to read about your vacation at Le Château Montebello between Christmas and New Year’s. Thank you for sharing how fully you were able to enjoy the resort. We are very pleased to know the facilities met your expectations for cleanliness, that you found the dining to be excellent, and that the level of service stood out throughout your stay. We are also glad your spa day was such a relaxing highlight. In addition, your kind words about our Concierge team are sincerely appreciated, especially regarding their support with transportation arrangements and coordinating your resort experiences. We would be honoured to welcome you back for your next getaway. Luc Simonnet Front Office Supervisor Le Château Montebello

Joce MC (15 reviews)

1 Jan 2026

Source: Google

5.0

Wow. Went for New Year's Eve this year and it was amazing

Restaurant response

Response added on 11 Jan 2024

Joce MC, Un grand merci pour votre note ! Nous sommes ravis que vous ayez pleinement apprécié votre expérience au Fairmont Château Montebello. Au plaisir de vous accueillir à nouveau très bientôt. Cordialement, Marine Fairmont Château Montebello