Terrible service drive through, 80 percent of the time missing donuts and other products
Service
Cooking
Atmosphere
Restaurant response
Response added on 21 Mar 2026
Hi James,
We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right.
Warm regards, Tim Hortons Guest Care