Tim Hortons

Abdul Al-Ismaily (4 reviews)

26 Feb 2026

Source: Google

1.0

I don’t even know what to say cause my experience at this location is unbelievably horrible. I ordered from the kiosk and within minutes after I ordered my order was dismissed and I waited for a good 5min with no other orders ahead of mine or people matter of fact for a simple hot drink and donut and they manage to mess it up completely. I ordered a half French vanilla half coffee with a donut and the drink wasn’t even hot it was less than lukewarm. Mind you I looked at the order board and my name was gone and I had to remind the worker there I was still waiting for my order. Even when there’s barely any customers ordering they still can’t do things right. UNBELIEVABLE.

Restaurant response

Response added on 28 Feb 2026

Hello Abdul, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Jasmine Miller (23 reviews)

26 Feb 2026

Source: Google

2.7

Bad management because employees can't stay on track. I ordered my wrap. One single wrap and 3 people ordered food and drinks after me and got theirs before mine. Then when I asked where my food was they didnt even have the order on the board anymore. They assumed they had it finished. Then tried giving me the wrong order and when I told her it wasnt sausage and bacon she just took the bacon out and gave it to me but I was already fed up I didnt bother arguing.

Restaurant response

Response added on 26 Feb 2026

Hi Jasmine, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care