Tim Hortons

Pavan K (8 reviews)

8 Feb 2026

Source: Google

1.3

Absolutely unacceptable experience. They delivered the wrong order and showed zero accountability. What’s worse? Instead of apologizing and fixing it properly, they casually said “it happens.” That kind of attitude says everything about their standards. Mistakes can happen but lack of responsibility and basic customer care is not acceptable. Very disappointing.

Restaurant response

Response added on 8 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Kanika Sharma (1 review)

8 Feb 2026

Source: Google

1.0

Worst experience.

Restaurant response

Response added on 8 Feb 2026

Hi Kanika, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Mélanie Chevrier (1 review)

30 Jan 2026

Source: Google

2.0

Hello. Was stopping for supper with my son at around 17h30 on my way to Ontario when there was two people working, one man and one boy. The boy was fast and helpful and super nice🤗 however the man just gave me the absolute creeps!!! He was trying to flirt even as my son was with me, he made me very uncomfortable while bossing around the young boy who had his hands full with different things, as the man sat on his phone on a what I believe was a phone call speaking very loudly for all to hear while on the job. I just can’t believe a man like this is employed here making women uncomfortable and being nothing but rude to his own co workers.

Restaurant response

Response added on 31 Jan 2026

Hi Mélanie, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Pawan Grewal (2 reviews)

28 Jan 2026

Source: Google

5.0

Very good service, excellent customer service and clean.

Restaurant response

Response added on 28 Jan 2026

Hi Pawan, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

English English (90 reviews)

9 Jan 2026

Source: Google

1.0

Why are you closing your bathrooms at 9:20 p.m. when you don't close until 10?

Restaurant response

Response added on 10 Jan 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care