Tim Hortons

B Kandola (43 reviews)

28 Feb 2026

Source: Google

1.0

Couldn't be more disappointed in the lack of give a crap factor. The roll up cups, won a free coffee, the lady serving at the drive through window Friday 8pm blatantly lied to my face to say it's no longer valid without checking anything. Poster on the window shows it's still active. Cups show is active to claim til April. It's a coffee, so no big deal for me, but what about those who can't afford it? The elderly? Young teenagers? The outright lie and when politely questioned just said no. Not happening. Not sure what kind of staff you got employed. But that lady needs a reality check. I wish I got her name.

Restaurant response

Response added on 28 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

LAURIE KATHLEEN FOX (162 reviews)

20 Feb 2026

Source: Google

1.0

I am writing to express my serious dissatisfaction regarding an incident that occurred at your location on Friday February 6. On that day, I ordered a coffee and sat down to work. When I picked up my drink, I discovered that the lid had not been secured properly. As a result, approximately half of the contents of my large coffee spilled onto my work materials, including my laptop. Unfortunately, my laptop is now no longer functional, and my warranty does not cover water damage. I immediately brought the matter to the attention of the manager and explained what had happened with the employee who prepared the coffee. During this interaction, the employee laughed in front of me, which I found extremely inappropriate and unprofessional. While the manager did offer an apology, it was brief and did not address the seriousness of the situation. To add further insult, I was required to pay for a replacement coffee after the initial one had spilled due to improper preparation. I rely on my laptop to earn a living, and I am now facing a repair cost of $234 as a direct result of this incident. The employee’s conduct was unacceptable, and when I returned the following week, I observed the same employee again snickering and laughing, which further compounded my distress. This incident resulted in preventable property damage, financial loss, and unacceptable treatment by staff.

Restaurant response

Response added on 21 Feb 2026

Hi LAURIE, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

yahya ata (2 reviews)

5 Feb 2026

Source: Google

5.0

Excellent service, I loved it, the food was very good, and the atmosphere was great.

Restaurant response

Response added on 7 Feb 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

krovek (6 reviews)

5 Feb 2026

Source: Google

5.0

Had the but as usual and as amazing as ever and the costumer service is top tier

Restaurant response

Response added on 7 Feb 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Harout megeurditchian (1 review)

5 Feb 2026

Source: Google

5.0

Very tasty food and a fast service id reccomend

Restaurant response

Response added on 5 Feb 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Raymond Elia (1 review)

3 Feb 2026

Source: Google

5.0

Alexa the one who served me is professional and smiles to everyone

Restaurant response

Response added on 3 Feb 2026

Hi Raymond, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Beatrice Ungaro Lanni (165 reviews)

25 Jan 2026

Source: Google

4.0

No trays for a large order for on site sitting indoor.

Restaurant response

Response added on 25 Jan 2026

Hi Beatrice, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Chris de C. (57 reviews)

14 Jan 2026

Source: Google

1.7

Watch your change, I Almost got rob twi e. Also they dont know how to spread cream cheese or butter. They make a Ball and leave it like this on your un cooked bagel. Super Gross

Restaurant response

Response added on 14 Jan 2026

Hi Chris, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Najla Mohmand (28 reviews)

13 Jan 2026

Source: Google

5.0

Good place but sometimes when gets busy the cashier can't get the order properly .And the should ask what the customer wants like regular coffee, dark coffee or roasted coffee ☕️ 🤔 i thing its important to confirm 👍 the rest is good .Love Tim Coffee ☕️ ❤️

Restaurant response

Response added on 13 Jan 2026

Hi Najla, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Harkamal Singh (4 reviews)

8 Jan 2026

Source: Google

1.0

The evening time service is not good i have orders 3 medium coffee but hi has given me only 1 small coffee i don't like the service the evening service was not good

Restaurant response

Response added on 10 Dec 2025

Hello Harkamal, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care