8 Apr 2026
Source: Google
I ordered a steak sandwich on a bun from the drive through today. When I arrived at my office for lunch I could not have been more disappointed. The top and bottom buns were burn and I mean burnt black. Even the sides of the bun were calcinated. I took a bite and tossed the rest of the sandwich. It was far from edible. Not only that, I cannot return as I was not given a receipt for my purchase and do not have time to return. Very unsatisfactory to say the least
Cooking
Restaurant response
Response added on 8 Apr 2026
Hi laurie,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care
