2 May 2026
Source: Google
I used to love taking a little something after getting gas. Now I'll probably stop i keep getting wrong orders. Today it was iced Chai latte with an extra caramel. I got an iced coffee latte something with caramel. I hate coffee. After redoing it I just took it and left. Employee's take notes. A chai latte DOES NOT have coffee in it! Btw never give a cup to a client that is dripping rigorously on the sides. Really disappointed...
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Restaurant response
Response added on 3 May 2026
Hi Mackenzie,
We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right.
Warm regards, Tim Hortons Guest Care