Overall a good experience except for we ordered two Boston cream donuts and a French vanilla but one of the donuts didn’t have cream in it! Also the service could have been faster . They were a little slow considering no one was there and it wasn’t busy and they were just talking but they were nice to us. Overall the food tasted good even though it was not what we were expecting.
Review summary
What guests say about Tim Hortons
The reviews are very mixed, but many customers mainly complain about slow, rude, or unwelcoming service, especially at the counter and drive-thru. A few people did appreciate the staff’s politeness, the speed at certain times, and some items like the soup or club sandwich. On the food side, there are also order mistakes and inconsistent quality, so the experience seems to vary from one visit to the next.
Summary based on 12 reviews.
Reviews / Ratings for Tim Hortons
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Restaurant response
Response added on 15 Mar 2026
Hi Cathy, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care
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Opening hours
Dining room
- Sunday 05:00 - 23:00
- Monday 05:00 - 23:00
- Tuesday 05:00 - 23:00
- Wednesday 05:00 - 23:00
- Thursday 05:00 - 23:00
- Friday 05:00 - 23:00
- Saturday 05:00 - 23:00
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