11 Jan 2026
Source: Google
I was heading to work and ordered a croissant, and it was terrible. It was ice cold, the butter wasn’t even melted and was just dumped in the center instead of being grilled properly. The whole thing tasted awful and honestly seemed like it was two days old. Very disappointed right in the morning. Completely unacceptable quality.
Service
Cooking
Atmosphere
Restaurant response
Response added on 11 Jan 2026
Hi,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care