28 Feb 2026
Source: Google
They always seemed understaffed, and the drive-thru line could be incredibly long. I’m not sure if the understaffing was the cause, but I ordered a chicken wrap and discovered it was missing chicken when I got home 15 minutes later. I had to drive back to the store and, when I asked to speak to a manager, they immediately assumed I was complaining for no reason. After explaining the situation, they corrected the error but didn’t offer any compensation. I wasted 30 minutes of travel time and another 5 minutes in the drive-thru.
Service
Cooking
Atmosphere
Restaurant response
Response added on 28 Feb 2026
Hi Jessica,
Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca.
Thank you and have a great day, Tim Hortons Guest Care