I was excited to get my hot chocolate at around 10pm and even more thrilled to see that it would close at 11pm. As I drive there, it seems to be closed with no staff working even tho it says it’s open i was very sad and had no hot chocolate
Service
Restaurant response
Response added on 19 Jan 2026
Hello Dalia,
Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time.
Warm regards, Tim Hortons Guest Care