Tim Hortons

frank baker (31 reviews)

26 May 2026

Source: Google

1.3

This has to be by far one of your worst stores, the attitude on the people that work here is incredible. It’s almost like we’re bothering them when we’re ordering something. The level of service is pitiful as much in the car wash as by drive-through.

Restaurant response

Response added on 26 May 2026

Hello frank, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Tony Ferraro (306 reviews)

8 May 2026

Source: Google

2.0

Not much to tell about this place You go here basically to pick up a coffee to go

Restaurant response

Response added on 10 May 2026

Hi Tony, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Marie Jubinville (3 reviews)

20 Apr 2026

Source: Google

5.0

Excellent

Restaurant response

Response added on 20 Apr 2026

Hi Marie, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Jef Am (22 reviews)

29 Mar 2026

Source: Google

5.0

I give the five star only for the young blond bleu eyes lady that was running the hole consept by herself and given all her energie working and running multiple station (drive thr+floor)28March moorning shift

Restaurant response

Response added on 29 Mar 2026

Thanks Jef! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Tia grinham (3 reviews)

19 Mar 2026

Source: Google

1.0

I went to Tim Hortons to get a 20 piece of timbits. The female working the drive-through started screaming at me because she misunderstood me and made it my fault and then I said this is what I’ve been asking you and she was extremely rude and I didn’t want to purchase to be treated that way in her error. I told her never mind. I’m gonna go to a different one cause she’s not very nice. As I was leaving, she stuck her head out the window and was screaming. Goodbye in French with a big smile like somehow she’s proud of what just happened. I admit, I flipped her off because I was angry at that point and I shouldn’t have done that but I did. This particular, Tim Hortons I’ve had nothing but horrible customer service from there. This is the first time I’ve gone back in over a year because the last time I was there, the drive-through woman was screaming at everyone to hurry up stop taking so much time being extremely rude yelling at people to just leave when they hand them the order like just being horrible. There are many people that I have spoken to have said they will never go back to that Tim Hortons again so if your franchise is not making as much money, it’s because of the staff and how they treat the customers.

Restaurant response

Response added on 19 Mar 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Nancy Davis (4 reviews)

4 Mar 2026

Source: Google

2.3

Only 3 selections of Tim Bitts and they were not fresh. Hard and dry.

Restaurant response

Response added on 5 Mar 2026

Hello Nancy, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

The Ecstatic (346 reviews)

27 Feb 2026

Source: Google

3.0

Good doughnuts but it's a gas station service is limited and can be slow

Restaurant response

Response added on 28 Feb 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care