Tim Hortons

Kiara (1 review)

3 Oct 2026

Source: Google

5.0

Staff is very friendly as well as they provide a very good service

Restaurant response

Response added on 4 Oct 2026

Hi Kiara, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jeanine Reese (207 reviews)

19 Sep 2026

Source: Google

4.7

Surprisingly fast service, and they didn't mind that we spoke English to them despite the fact we are in Quebec. The guy at the ordering machine even made a joke to us, which made us laugh. I am knocking off one star because I asked them to add bacon to my bagel and they did not, but I'll forgive them.

Yuna Guivarc'h (18 reviews)

16 Sep 2026

Source: Google

5.0

Great attention to detail, this Tim exceeds my expectations by a lot

Restaurant response

Response added on 16 Sep 2026

Thanks Yuna! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Adam Corbett (15 reviews)

3 Sep 2026

Source: Google

5.0

Great service- Francine

Restaurant response

Response added on 3 Sep 2026

Hi Adam, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Anjali Patel (3 reviews)

29 Aug 2026

Source: Google

3.7

The food and service is as usual. BUT the store was weird and terrible - there's something broken in every corner of the store as if someone had robbed them. The washroom locks were broken, handwash machine was broken, accessibility push button was broken, one of the door wasn't working, the tissue paper roll was just randomly there on table and what not. It would have felt creepy at night.

Restaurant response

Response added on 30 Aug 2026

Hello Anjali, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

a king (9 reviews)

23 Aug 2026

Source: Google

1.0

Be prepared to wait. I was told this morning by the women at the drive thru that they are only taking one order at a time because apparently anything more then 2 coffees is too much. So you wait at the ordering screen for them to do one order at a time. I don’t know about any of you guys but has MacDonalds ever told you they’re incompetent and are not able to serve you your two coffees in a timely fashion.? This isn’t just oh I waited an extra 5 at the drive thru…. This is sat in an empty drive lane for 15mins plus while nothing is happening, no one at the window, just ignoring the orders. This is completely unacceptable. Yet again, if you don’t want the business, close. If you don’t like the job, quit. Why am I forced to interact with people in the service industry that are not interested in service? I’m paying for a service, provide the service. I really hope a manager or owner reads these reviews, maybe it will answer some questions of why your business is in a steady decline.

Restaurant response

Response added on 23 Aug 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Gagandeep Singh (25 reviews)

16 Aug 2026

Source: Google

2.3

This place sucks if you want to use tim horton app offers here.

Restaurant response

Response added on 16 Aug 2026

Hello Gagandeep, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

kalyani Patel (93 reviews)

14 Jul 2026

Source: Google

5.0

Visiting from the UK, I stopped by Tim Hortons for the first time to try their French Vanilla and Timbits, and I was pleasantly surprised! The French Vanilla was creamy, smooth, and perfect. The Timbits were fresh, soft, and delicious. My favourite was the birthday cake Timbit. I can definitely see why they're so popular. The staff were friendly, and the service was quick.

Restaurant response

Response added on 14 Jul 2026

Thanks kalyani! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Alan M (119 reviews)

12 Jul 2026

Source: Google

1.0

Find another Tim Horton. Service is terrible. Flies on food.

Restaurant response

Response added on 12 Jul 2026

Hi Alan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Corntj (71 reviews)

7 Jul 2026

Source: Google

5.0

Great ice capp. Made nice and cold.

Restaurant response

Response added on 8 Jul 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Mylène Rouleau (135 reviews)

5 Jul 2026

Source: Google

1.0

I went to this specific location because it wasn't far where we were going. I was going inside to get my bf an Ice Cap.. I went to the bathroom first I entered and I turned around as fast as what I entered. I have told the baker I would make a review in regards to how sloppy and disgusting their bathrooms were. When you entered a bathroom and there is urine all over the floor then that means they don't care.. If they don't care about this.. Imagine how they handle the temperature of the food inside that restaurant. Never again you will see me enter this Tim Hortons location for anyone to get them anything. The pictures speak for themselves. 0 stars

Restaurant response

Response added on 5 Jul 2026

Hi Mylène, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Zach Benedicto (417 reviews)

2 Jul 2026

Source: Google

5.0

I popped in for coffee on our way back from Ottawa to Vermont. I got the OREO Iced Capp (double stuf), and it’s my second one of the day. I promise it’s really good! Anything with Oreo is great! The staff were friendly, and it’s always a plus when they speak English. There’s plenty of indoor seating with tables. Overall, it was a good experience.

Restaurant response

Response added on 2 Jul 2026

Thanks Zach! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Bobby singh (1501 reviews)

18 Jun 2026

Source: Google

3.7

Tim Hortons is located on 445 Chem. de la Grande-Ligne, in Rigaud. Restaurant is clean, spacious and the service is fast and friendly. They also have a drive-through.

Restaurant response

Response added on 19 Jun 2026

Thank you Bobby! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Kadiatu Sall Jalloh

16 Jun 2026

Source: Google

5.0

The best service from Kevin

Restaurant response

Response added on 16 Jun 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Shawn Desmond (133 reviews)

11 Jun 2026

Source: Google

1.0

If i could rate it lower i would. My wife and i stopped there. We used the washrooms and were both disgusted. Toilet paper on the floor, both smelled and behind the service counter was dirty. The tables were dirty as well as the floor We left without ordering we felt grimy after that experience. Only in Quebec have we have this type of ecperience.

Restaurant response

Response added on 11 Jun 2026

Hi Shawn, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Dan Kennedy (42 reviews)

30 May 2026

Source: Google

2.3

Coffee was weak, but donut was good.

Restaurant response

Response added on 31 May 2026

Hi Dan, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

RC RC (12 reviews)

30 May 2026

Source: Google

1.7

The most unbelievably brutal service...slow would be fast for these people. avoid !!!

Restaurant response

Response added on 31 May 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Md. Mazidur Rahman (23 reviews)

30 May 2026

Source: Google

5.0

Tim Hortons

Restaurant response

Response added on 30 May 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Karim Elmachatt (5 reviews)

11 May 2026

Source: Google

1.0

I asked for 2 expresso shots inside my coffee, the front costumer representative promessed she will make my coffee, i ordered a meduim dark roast 2 crm 3 sugar, i received a double double without expresso shots, when i was wondering why would my coffee look white she said she doesnt know, i had to buy a ceperate double expresso shots again even though coffee tasts like water and large amout of cream and sugar, no taste of coffee at all, last yime for me to show up at this lication 0 star for liars, paid 5 dollars for my coffee

Restaurant response

Response added on 11 May 2026

Hi Karim, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

M D (55 reviews)

12 Apr 2026

Source: Google

1.0

Been here a few times. Staff are friendly when you speak French.

A (61 reviews)

15 Mar 2026

Source: Google

2.3

I asked them for something and they gave me something else. And not even the full order. Also overcharged me.

Shaheryar Malik (755 reviews)

12 Mar 2026

Source: Google

4.3

Stopped here for coffee on the way to Montreal

Restaurant response

Response added on 12 Mar 2026

Thanks Shaheryar! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Andy Bui (14 reviews)

7 Mar 2026

Source: Google

5.0

Amazing service at this Tim Hortons. Quick and efficient.

Restaurant response

Response added on 7 Mar 2026

Hi Andy, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Rolf Donders (25 reviews)

23 Jan 2026

Source: Google

4.3

Very patient service (while our kids decided)

Restaurant response

Response added on 24 Jan 2026

Hi , We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Nina Lauber (67 reviews)

19 Jan 2026

Source: Google

5.0

All of the staff here are so nice and friendly. They're such dog lovers too hehe. Always greeting our dogs with treats 🦴💙

Restaurant response

Response added on 19 Jan 2026

Thanks Nina! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care