Tim Hortons
Tim Hortons 2293 Av. Chauveau Local 180, Québec
Review summary

What guests say about Tim Hortons

Reviews are very mixed, with some customers finding the service fast, friendly, and efficient, and appreciating certain products. However, several comments mention long waits, understaffing, mistakes in orders, and inconsistent service, especially in the evening and on weekends. Cleanliness comes up often as a weak point, both in the dining area and in the restrooms. Overall, the place seems convenient for a quick stop, but the experience can be very inconsistent.

Summary based on 32 reviews.
2.8
44 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Natacha Kamandali
20 Sep 2026
Source: Google
1.0

They have teenagers running the store. Food isn’t up to par and the poor kids mention not knowing what they’re doing with 0 leadership or adequate training.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 20 Sep 2026
Hi Natacha, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Zari Farahani
31 Aug 2026
Source: Google
4.0

Everything was good, but it would have been better if they had used gloves.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 Aug 2026
Hi Zari, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of VictoriaA
12 Mar 2026
Source: Google
3.0

Was really satisfied with the service and food till today, ordering Timmatin for my kid, we've found out the on the English muffins were spots of mold, that was quite unpleasant. Just a kind reminder to have better look on the conditions of storage and verifying the freshness. Such discouragement doesn't give any desire to order again, especially considering that it was for my kid and he would certainly wouldn't notice and then would suffer from intoxication. I would really like for people to be more attentive and not just being sorry...

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 12 Mar 2026
Hi VictoriaA, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care
Photo of Pratchaya Lai-lang
22 Feb 2026
Source: Google
5.0

Very good service in the morning on weekend.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Feb 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 06:00 - 22:00
  • Monday 05:30 - 22:00
  • Tuesday 05:30 - 22:00
  • Wednesday 05:30 - 22:00
  • Thursday 05:30 - 22:00
  • Friday 05:30 - 22:00
  • Saturday 06:00 - 22:00

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