No line up at the drive-thru and waited for nearly 30 minutes at the window on a beautiful sunny saturday. Staff was not helpful, worked like he didn’t care and got our two whole orders wrong. He also said that he was unable to give us the receipt because he either didn’t know how to or the machine was broken… A former complained will be done and this location should definitely be checked out by the district manager. Worst Tim Horton experience
Review summary
What guests say about Tim Hortons
The reviews are mostly negative and mention long waits, frequent mistakes in orders, and inconsistent service at the drive-thru. A few customers do say they were warmly welcomed and received courteous service, with a smoother experience at certain times. If you’re looking for speed and consistency, this restaurant seems risky; if you go, it’s best to check your order before leaving.
Summary based on 24 reviews.
Reviews / Ratings for Tim Hortons
Service
Cooking
Atmosphere
Restaurant response
Hello Mathieu,
Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time.
Warm regards, Tim Hortons Guest Care
great service at the drive-thru. The lady was polite and asked me how I am.
Service
Cooking
Atmosphere
Restaurant response
Response added on 12 Apr 2026
Hi Sylvie,
Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty!
Warm regards,
Tim Hortons Guest Care
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Opening hours
Dining room
- Sunday Open 24 hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
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