Tim Hortons

kumar tharma (5 reviews)

8 May 2026

Source: Google

4.3

This is close to Highway when you go to work easy to buy something

Restaurant response

Response added on 9 May 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Lakay Lola (49 reviews)

5 May 2026

Source: Google

3.7

I frequently order bagels. And I ordered (coffee and cappuccino). And over the last year, it was a guessing game to see if the bagel would be hard or soft, and especially I have braces so it matters. Over the last two months, bagels have been really good and maybe have had 1-3 times not so soft bagels (a toasted bagel that is already hard is NOT good). And obviously am already on my way. I do not go back to change it …. Cappuccino: you guys have lost me as a client. So i always ordered: a coffee with1/2 french vanilla. So, technically speaking coffee should NOT be sweet: 99.9% of the time it was sweet. QI tried to word my thins so differently to be helpful :: 5% french vanilla, a teeny bit of french, nothing worked, or 1/4 or not a lot.. so I just stopped ordering because I would even say I don’t care about paying more, I just want a tiny bit of french. Overall, service and staffing has gotten way better, the regular staff faces are there and very kind, smiling and helpful!

Restaurant response

Response added on 5 May 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

ToTheMoon Moon (3 reviews)

27 Apr 2026

Source: Google

1.0

Might just be the worst and SLOWEST Tim Hortons I’ve ever been to. Let alone LAVAL

Restaurant response

Response added on 27 Apr 2026

HI, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Melos (2 reviews)

10 Apr 2026

Source: Google

5.0

The service was great this morning. The drive-through was quick, the order was ready fast, the employee was kind and polite, the order was made right and delicious. It was a great experience. Thank you! :D

Restaurant response

Response added on 11 Apr 2026

Thank you Melos! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Randys Bernal Dominguez (22 reviews)

26 Mar 2026

Source: Google

5.0

Great experience this afternoon!!!!

Restaurant response

Response added on 26 Mar 2026

Hi Randys, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kousseila Bouhraoua (4 reviews)

10 Mar 2026

Source: Google

1.0

Service 0

Restaurant response

Response added on 10 Mar 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

sheldon cohen (635 reviews)

3 Mar 2026

Source: Google

2.5

It's a Tim Hortons. You get what you expect. The coffee was not bitter. I had the bagel everything bagel with melted cheddar cheese. I guess they don't speak French or English so they got that wrong. They didn't melt the cheese. It's convenient so I stopped there.

Restaurant response

Response added on 4 Mar 2026

Thanks, sheldon! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

Ricky Notaro-Garcia (45 reviews)

2 Mar 2026

Source: Google

2.3

Understaffed, took 20 minutes (19h19 to 19h38) to serve 1 large latte, 1 large hot chocolate and a box of 6 donuts. Received a medium (wrong size) hot chocolate that was tasting bad and a large latte. Receipt was for a large hot chocolate. Disappointing. 🤷

Restaurant response

Response added on 3 Mar 2026

Hello Ricky, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Krystle Raymond (638 reviews)

1 Mar 2026

Source: Google

2.7

Ordering in French! Never received the same item twice! Tabernack! We must practice up for our next Quebec visit

Restaurant response

Response added on 2 Mar 2026

Hi Krystle, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Abire Nasri (14 reviews)

4 Feb 2026

Source: Google

5.0

I had such a wonderful experience! The coffee was fantastic — rich, smooth, and perfectly prepared. The food was fresh and delicious, with great attention to flavor and presentation. But what truly made the visit special was the exceptional service. The staff were warm, attentive, and genuinely welcoming. Overall, everything was superb. Highly recommend this place for anyone looking for great coffee, great food, and even better service!

Restaurant response

Response added on 4 Feb 2026

Thanks Abire! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Rana Baraghis (9 reviews)

4 Feb 2026

Source: Google

5.0

Always such a great customer service.

Restaurant response

Response added on 4 Feb 2026

Hi Rana, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

irene stylianopoulos (7 reviews)

27 Jan 2026

Source: Google

1.0

actually the worst tim hortons i’ve ever been to. terrible service. i asked for a cold brew and 2 employees yelled at me through the speaker. the bathroom inside had weed all over the place and the whole bathroom looked like it hadn’t been cleaned in months. disgusting place. clearly the reviews show that this place will never change.

Restaurant response

Response added on 28 Jan 2026

Hi irene, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

ChaoRomano TV (2 reviews)

27 Jan 2026

Source: Google

5.0

Great experience!!!

Restaurant response

Response added on 27 Jan 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

camille otiz (3 reviews)

10 Jan 2026

Source: Google

5.0

Great experience this morning!!

Restaurant response

Response added on 10 Jan 2026

Hi camille, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care

Sofia Hovsepyan (4 reviews)

30 Dec 2025

Source: Google

2.0

Very rude and unprofessional employee. As someone who actually never takes their time to write a negative review, I will have to today. My husband and I stopped by for breakfast and went through the drive-through. When it came time to pay, I used some change since our total was not so big. As soon as the employee realized I was paying with change, his attitude immediately changed to a sarcastic and dismissive tone. He remained silent while I handed him the money, creating an uncomfortable situation, and then, in the middle of the transaction, told us, “You need to know that I could have refused this payment. I’m not a bank.” The way this was said was degrading, unnecessary, and completely unprofessional. If paying with change was an issue, that should have been communicated politely from the very beginning instead of waiting until halfway through the transaction to lecture me. I also work in the restaurant industry and fully understand that handling change can sometimes be inconvenient, especially during busy periods. However, there was no lineup at the time, and even if there had been, that would never justify speaking to a customer in such a disrespectful manner. People should not be made to feel embarrassed or belittled over a normal form of payment. Cash and change are legal tender, and choosing to pay that way does not give an employee the right to be rude or condescending. Basic respect and decency are part of the job, regardless of your personal mood. If an employee is unhappy or fed up with their job, that frustration should be addressed internally by finding another job and not taken out on customers. This experience left a very negative impression, and instead of enjoying our breakfast, we left feeling disrespected. This was our first visit, and it will most definitely be our last. December 30th/2025 at 8:20 am

Restaurant response

Response added on 30 Dec 2025

Hello Sofia, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Pre K (133 reviews)

24 Dec 2025

Source: Google

5.0

I ordered the pepperoni and cheese flatbread pizza for the first time and honestly, it’s not bad. It has a good amount of cheese and pepperoni, and it didn’t feel dry. The portion size is decent, you could easily share it with someone. I added a side of ranch for an extra dollar; it came in a tiny container, but it was actually more than enough for the flatbread. Is it the best pizza? I wouldn’t say so, but if you’re craving a snack, it’s not bad. I also ordered the turkey bacon sandwich on artisan bread, and I love how soft and fresh the bread is.

Restaurant response

Response added on 25 Dec 2025

Hi, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

ACADEMIE LE PAPILLON (21 reviews)

22 Dec 2025

Source: Google

5.0

It's consistant

Restaurant response

Response added on 22 Dec 2025

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Kubilay Eryatar (18 reviews)

21 Dec 2025

Source: Google

1.0

They work very slowly and are disrespectful.

Restaurant response

Response added on 21 Dec 2025

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Felix Macia (27 reviews)

10 Dec 2025

Source: Google

3.0

Puting an old croisant in the microvave to make look fresh is a bad idea. When i got home it was hard as a rock. I trew it in the garbage. At least the coffee was ok.

Restaurant response

Response added on 10 Dec 2025

Hi Felix, We're sorry to hear this! Please visit us at help.timhortons.ca/hc/en-ca so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this. Warm regards, Tim Hortons Guest Care

Ibrahim Kinj (5 reviews)

8 Dec 2025

Source: Google

1.0

Worst place ever we order drive thru they let us come inside to pick it up and the order was not ready no oat milk after they confirmed its vailbe online and the order was missing

Restaurant response

Response added on 8 Dec 2025

Hi Ibrahim, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Realtalk (12 reviews)

7 Dec 2025

Source: Google

1.0

Just want to work get there shift done and leave... No client service, hot drink tastes like boiled hot water... Not satisfied at all

Restaurant response

Response added on 7 Dec 2025

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Majed Tawk (2 reviews)

26 Nov 2025

Source: Google

5.0

Good service guys

Restaurant response

Response added on 26 Nov 2025

Thanks Majed! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Malaury (27 reviews)

16 Nov 2025

Source: Google

1.0

3 times i went there, trying my luck. Well, desapointing. Ask for tim matin, no eggs. ask for cream cheese bagel, no cream cheese. Ask for chocolate chip cookie, none. Ask for cold brew coffee, none. Change for ice cap, machine broken...... what do they have then ?! 3 times been the same with other items missing as well... if you wish to try find out what they might actually have, well good luck.

Restaurant response

Response added on 16 Nov 2025

Hi Malaury, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Fady Al kazak (20 reviews)

6 Nov 2025

Source: Google

1.0

Stop serving ucooked croissant . Your busy it's not the client problem to eat uncooked food that we pay for !!!

Restaurant response

Response added on 6 Nov 2025

Hi Fady, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Lucas (2 reviews)

4 Nov 2025

Source: Google

5.0

I really enjoy eating here and the staff is really proper and nice.

Restaurant response

Response added on 5 Nov 2025

Hi Lucas, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care