Tim Hortons

P 7 (14 reviews)

11 Mar 2026

Source: Google

1.7

Yesterday, March 10 2026, around 3:30–4:00 PM, I went through the drive-thru. After receiving my coffee from a female employee, a male employee wearing a cap brought out my Tim's Refresher. When I tried to point out that I didn't have a straw, he aggressively shouted "QUOI?" at me before I could even finish my sentence. This behavior is unacceptable. I understand the industry is stressful, but customers shouldn't be subjected to employees' mood swings. Management can easily identify him using the timestamp and his description.

Restaurant response

Response added on 11 Mar 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Brew (78 reviews)

28 Feb 2026

Source: Google

5.0

Ok

Restaurant response

Response added on 28 Feb 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sarah W (13 reviews)

26 Feb 2026

Source: Google

1.7

Terrible experience. Some staff members were unfriendly and impatient, often showing a cold attitude toward customers. The food was nearly cold when served, and the sandwiches were consistently messy and poorly assembled.

Restaurant response

Response added on 28 Feb 2026

Hi Sarah, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mario (15 reviews)

10 Jan 2026

Source: Google

1.0

This morning i passed by Tim Horton to get myself a medium latte coffee and a Tim Matin.Im a regular customer and by going through the drive thru your promotion of 3$ breakfast and coffee was refused and i was charged 7.65 including taxes .I was told the hot latte coffee isn't included by your server and its only on regular coffee for the promotion to be applied and she denied me and askes me to pay the regular price..Its unfortunate that your cheating many customers to pay after Tim Hortons is promoting the promotion on TV and social media and on there site.

Restaurant response

Response added on 11 Jan 2026

Hi Mario, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care