Tim Hortons
Tim Hortons 1230 Pembroke Street West, Pembroke
3.8
28 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Joanne Lyle
22 Apr 2026
Source: Google
3.0

Alright… let’s talk about Tim Hortons. And I say this with a deep sigh as a tired nurse and a mother of FIVE who has relied on this place more times than I can count… It’s… fine. That’s the word. Just fine. Now don’t get me wrong—I’ve had mornings where that first sip of their coffee felt like it brought me back to life. You know those shifts where you barely sit down, and all you want is something warm and familiar? Tim Hortons does deliver on that sometimes. But other times… I take a sip and I’m like, “Hmm. Joanne, what exactly are we drinking here?” It’s a bit of a gamble, if I’m being honest. The food? Again—fine. The breakfast sandwiches do the job when you’re in a rush and juggling a million things (which is basically my entire life), but they’re not something I’m dreaming about later. I’ve had some that hit the spot… and others that felt like they’d been waiting for me longer than I’d been waiting for them. Service really depends on the location and the day. I’ve had lovely, kind interactions—especially early in the morning when everyone’s just trying their best. But I’ve also had moments where things felt rushed, a little disorganized, or just… indifferent. Which I understand, truly—I work in healthcare, I know what it’s like to be overwhelmed—but as a customer, you do notice it. The atmosphere is what you’d expect: busy, a bit noisy, people coming in and out constantly. Not exactly relaxing, but that’s not really why you go, is it? It’s more of a “grab your coffee and keep moving” kind of place. Look… Tim Hortons is part of my routine. It’s convenient, it’s familiar, and it’s there when I need something quick. But is it amazing? No. Is it terrible? Also no. It just exists in that middle ground where you go because it’s easy, not because it’s special. Would I go back? Of course—I probably will tomorrow morning if I’m being honest. But am I excited about it? Not particularly.

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Restaurant response
Response added on 22 Apr 2026
Thanks, Joanne! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care
Photo of Keith Casey (“Nordicus”)
21 Apr 2026
Source: Google
5.0

My go to Tim’s in Pembroke!

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Restaurant response
Response added on 21 Apr 2026
Hi Keith, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Baby Harley
20 Apr 2026
Source: Google
3.0

The staff could be more friendly they don't need a chip on their shoulder the place wasn't even busy there was two customers inside and the drive-thru was thick but pay attention to the front counter as well

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Photo of Morgan Chisholm
17 Apr 2026
Source: Google
2.0

Slowest one in town by far. Youll often wait 10min. And they must have skipped the "stirring a coffee" training day.

Restaurant response
Response added on 19 Apr 2026
Hello Morgan, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Philippe Nogueira
14 Apr 2026
Source: Google
1.0

Dropped my wallet in the toilet last weeks with many bills in it, and yet i see the cashier and everyone else for that matter not wearing gloves while serving food including the cashier, wondering how many customers eating the food served by that cashier after touching money that I just dried up from the toilet. Its not the cashiers fault ,a manager was next to her ignored the issue, who gave the clown his job. Cash can be the dirtiest thing ,people wear gloves when serving food and cashiers have no business serve while at the cash register......

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Restaurant response
Response added on 14 Apr 2026
Hi Philippe, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Kayla Wasmund
9 Apr 2026
Source: Google
5.0

The atmosphere and service has never changed. Every time it's been so pleasant. They own their mistakes and do their best to make it right. I love seeing the regular staff and the other regular customers. The day shift is always amazing to us and my teen son always feels safe and welcome when he dines alone.

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Restaurant response
Response added on 11 Sep 2025
Hi Kayla, We are happy to hear you had a positive experience at Tim Hortons! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Dee Bell
7 Apr 2026
Source: Google
5.0

Pleasant staff

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Restaurant response
Response added on 8 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Josphe Quan
6 Apr 2026
Source: Google
5.0

Was fast and friendly, love coming to this location when im in Pembroke.

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Restaurant response
Response added on 6 Apr 2026
Thanks Josphe! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Crystalia Rayna
6 Apr 2026
Source: Google
5.0

I come in during the morning rush through the drive thru. Its always fast and friendly, I appreciate getting to see Christina in window.

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Restaurant response
Response added on 6 Apr 2026
Thank you Crystalia! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Callux Ogborne
6 Apr 2026
Source: Google
5.0

go here for the office coffee runs, staff is always fast, kind, and never complain about the 9+ drinks being ordered

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Restaurant response
Response added on 6 Apr 2026
Hi Callux, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Joey Hitchins
2 Apr 2026
Source: Google
2.5

Slow.

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Restaurant response
Response added on 2 Apr 2026
Hi Joey, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care
Photo of Joseph Moskowitz
27 Mar 2026
Source: Google
1.0

Every time you ask for a double toasted bagel or bread, its even more raw than regular toasted. They're more concerned about pushing you out of the drive thru instead of providing customer service. We have documentation from the last month, this entire complaint will be sent to corporate, this needs to end.

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Restaurant response
Response added on 28 Mar 2026
Hello Joseph, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Andy T
24 Mar 2026
Source: Google
3.0

Quick coffee at drive thru

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Restaurant response
Response added on 24 Mar 2026
Thank you Andy! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Kim Wagner
23 Mar 2026
Source: Google
5.0

The staff at the Pembroke west location are very friendly and efficient. They always get my order right.

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Restaurant response
Response added on 23 Mar 2026
Hi Kim, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Ocean Fish
23 Mar 2026
Source: Google
5.0

Everyone who serves me is always so lovely

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Restaurant response
Response added on 23 Mar 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Logix
20 Mar 2026
Source: Google
2.3

Half the time doesn't even have whats needed for half the menu. One morning didn't even have hash browns for sausage farmers wrap. Another time they didn't even have sausage for the wrap at 7am.

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Restaurant response
Response added on 21 Mar 2026
HI, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of GeeJer
20 Mar 2026
Source: Google
1.7

Counter service SUCKS

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Photo of Tania Hogan
7 Mar 2026
Source: Google
1.0

Today was the final straw and we’ll not be coming back to this location. In the past week we’ve gone into the restaurant to sit down for coffee and a bite and also the drive thru. Tables were filthy - they always are nowadays and what we ordered is not what we got. Today - 18minutes in drive-thru and couldn’t get out of line. Called and the only thing the manager said was ‘sorry you feel that way’. How you do anything is how you do everything. They want to give half-assed service and not care…why should I give my money to them? Training would go a long way.

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Photo of Green Pagaddu
28 Feb 2026
Source: Google
5.0

Staff is very friendly specialy kisha and Elaine

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Restaurant response
Response added on 8 Sep 2025
Thanks! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care
Photo of Meei Flo
28 Feb 2026
Source: Google
5.0

Excellent service!!! I want to commend Alvin James Aline, Kisha and Myleigh for great service and enthusiasm at work. They were so friendly and they exceeded my expectations as a customer. Job well done guys!

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Restaurant response
Response added on 13 Dec 2025
Hi, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of C M
28 Feb 2026
Source: Google
1.0

Stood in line for 20 minutes so I could find out the French vanilla machine wasn't working.

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Restaurant response
Response added on 28 Feb 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Lee Robert
25 Feb 2026
Source: Google
5.0

Every staff is incredible,, always so very fast,, I always come in with big orders and always so very fast,,

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Restaurant response
Response added on 25 Feb 2026
Thank you Lee! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Eljho castillo
22 Feb 2026
Source: Google
5.0

Shoutout to alvin handsome boy

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Restaurant response
Response added on 22 Feb 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Marvi
21 Feb 2026
Source: Google
5.0

The service is fast, they give me a fresh coffee and Pragnya and Alvin serves me with smile. Kudos to them. 👏👏

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Restaurant response
Response added on 22 Feb 2026
Thanks Marvi! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Aileen Marie Delfino
6 Feb 2026
Source: Google
5.0

I want to shoutout ALVIN JAMES from this branch for being a wonderful person who served me today and every-time i visit this location. so friendly and professional. Going above and beyond and giving us a wonderful experience. One of the reason why I love coming to this location! Please recognize them they truly represent Tim Hortons well.

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Restaurant response
Response added on 6 Feb 2026
Thanks Aileen! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

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Opening hours

Opening hours
  • Sunday 05:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 05:00 - 22:00

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