Restaurant profile

Tim Hortons

1230 Pembroke Street West · Pembroke · K8A 4G4 Add a photo
(613) 735-4503
Visit web site
32 evaluations
Menus Reviews Restaurant owner?
Report this closed restaurant
Tim Hortons
Tim Hortons 1230 Pembroke Street West, Pembroke
Menus Reviews Restaurant owner?
4.0
32 evaluations
Add your review

Reviews / Ratings for Tim Hortons

Photo of Dee Bell
7 Apr 2026
Source: Google
5.0

Pleasant staff

Service
Cooking
Atmosphere
Restaurant response
Response added on 8 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Josphe Quan
6 Apr 2026
Source: Google
5.0

Was fast and friendly, love coming to this location when im in Pembroke.

Service
Cooking
Atmosphere
Restaurant response
Response added on 6 Apr 2026
Thanks Josphe! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Crystalia Rayna
6 Apr 2026
Source: Google
5.0

I come in during the morning rush through the drive thru. Its always fast and friendly, I appreciate getting to see Christina in window.

Service
Cooking
Atmosphere
Restaurant response
Response added on 6 Apr 2026
Thank you Crystalia! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Callux Ogborne
6 Apr 2026
Source: Google
5.0

go here for the office coffee runs, staff is always fast, kind, and never complain about the 9+ drinks being ordered

Service
Cooking
Atmosphere
Restaurant response
Response added on 6 Apr 2026
Hi Callux, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Joey Hitchins
2 Apr 2026
Source: Google
2.5

Slow.

Service
Cooking
Restaurant response
Response added on 2 Apr 2026
Hi Joey, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care
Photo of Joseph Moskowitz
27 Mar 2026
Source: Google
1.0

Every time you ask for a double toasted bagel or bread, its even more raw than regular toasted. They're more concerned about pushing you out of the drive thru instead of providing customer service. We have documentation from the last month, this entire complaint will be sent to corporate, this needs to end.

Service
Cooking
Atmosphere
Restaurant response
Response added on 28 Mar 2026
Hello Joseph, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Andy T
24 Mar 2026
Source: Google
3.0

Quick coffee at drive thru

Service
Cooking
Atmosphere
Restaurant response
Response added on 24 Mar 2026
Thank you Andy! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Kim Wagner
23 Mar 2026
Source: Google
5.0

The staff at the Pembroke west location are very friendly and efficient. They always get my order right.

Service
Cooking
Atmosphere
Restaurant response
Response added on 23 Mar 2026
Hi Kim, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Ocean Fish
23 Mar 2026
Source: Google
5.0

Everyone who serves me is always so lovely

Service
Cooking
Atmosphere
Restaurant response
Response added on 23 Mar 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Logix
20 Mar 2026
Source: Google
2.3

Half the time doesn't even have whats needed for half the menu. One morning didn't even have hash browns for sausage farmers wrap. Another time they didn't even have sausage for the wrap at 7am.

Service
Cooking
Atmosphere
Restaurant response
Response added on 21 Mar 2026
HI, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of GeeJer
20 Mar 2026
Source: Google
1.7

Counter service SUCKS

Service
Cooking
Atmosphere
Photo of Tania Hogan
7 Mar 2026
Source: Google
1.0

Today was the final straw and we’ll not be coming back to this location. In the past week we’ve gone into the restaurant to sit down for coffee and a bite and also the drive thru. Tables were filthy - they always are nowadays and what we ordered is not what we got. Today - 18minutes in drive-thru and couldn’t get out of line. Called and the only thing the manager said was ‘sorry you feel that way’. How you do anything is how you do everything. They want to give half-assed service and not care…why should I give my money to them? Training would go a long way.

Service
Cooking
Atmosphere
Photo of Green Pagaddu
28 Feb 2026
Source: Google
5.0

Staff is very friendly specialy kisha and Elaine

Service
Cooking
Atmosphere
Restaurant response
Response added on 8 Sep 2025
Thanks! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care
Photo of Meei Flo
28 Feb 2026
Source: Google
5.0

Excellent service!!! I want to commend Alvin James Aline, Kisha and Myleigh for great service and enthusiasm at work. They were so friendly and they exceeded my expectations as a customer. Job well done guys!

Service
Cooking
Atmosphere
Restaurant response
Response added on 13 Dec 2025
Hi, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of C M
28 Feb 2026
Source: Google
1.0

Stood in line for 20 minutes so I could find out the French vanilla machine wasn't working.

Service
Atmosphere
Restaurant response
Response added on 28 Feb 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Lee Robert
25 Feb 2026
Source: Google
5.0

Every staff is incredible,, always so very fast,, I always come in with big orders and always so very fast,,

Service
Cooking
Atmosphere
Restaurant response
Response added on 25 Feb 2026
Thank you Lee! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Eljho castillo
22 Feb 2026
Source: Google
5.0

Shoutout to alvin handsome boy

Service
Cooking
Atmosphere
Restaurant response
Response added on 22 Feb 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Marvi
21 Feb 2026
Source: Google
5.0

The service is fast, they give me a fresh coffee and Pragnya and Alvin serves me with smile. Kudos to them. 👏👏

Service
Cooking
Atmosphere
Restaurant response
Response added on 22 Feb 2026
Thanks Marvi! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Aileen Marie Delfino
6 Feb 2026
Source: Google
5.0

I want to shoutout ALVIN JAMES from this branch for being a wonderful person who served me today and every-time i visit this location. so friendly and professional. Going above and beyond and giving us a wonderful experience. One of the reason why I love coming to this location! Please recognize them they truly represent Tim Hortons well.

Service
Cooking
Atmosphere
Restaurant response
Response added on 6 Feb 2026
Thanks Aileen! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of sajith p
22 Jan 2026
Source: Google
5.0

Excellent customer service by Alvin and pragna

Service
Cooking
Atmosphere
Restaurant response
Response added on 24 Jan 2026
Hi sajith, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of sam walker-stewart
16 Jan 2026
Source: Google
1.7

I had come to this location about a week ago and ordered a sandwhich with no tomato and paid to get cheese added (I’m allergic to tomato), 2 drinks and a muffin, not only did they add tomato which I made clear not to but they gave me a pinky nail size of cheese, so not only did I pay for items to be added I didn’t get but I couldn’t eat the sandwhich at all, the lady I spoke to on the phone had made a promise to replace order which I was happy with but when going in this morning to replace, which at first they say they cannot find my replacement but came back a few minutes later saying drive up, they once again added tomato so another sandwich i cannot eat but they also messed up my drink order at the window, i did let the lady on cash know and with the attitude i got from her and her saying she gave me the right drink (i ordered half regular hot chocolate , half white hot chocolate) and was given a regular one (which tastes like water, there is no flavor whatsoever) , after the attitude and her arguing with me at the window I just took the drink she gave me cause no one wants to be argued with and have attitude when the store messed up the order, absolutely ridiculous the service I have received here and the money I’ve wasted

Service
Cooking
Atmosphere
Restaurant response
Response added on 17 Jan 2026
Hi sam, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Ryan Ewart
6 Jan 2026
Source: Google
5.0

Aline is the best

Service
Cooking
Atmosphere
Restaurant response
Response added on 7 Jan 2026
Thank you Ryan! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

See reviews in French

Add a review

Share your experience in seconds.

0/500
Your review will be published immediately.

Opening hours

Opening hours
  • Sunday 05:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 05:00 - 22:00

Features

Services
Dining room Food Delivery Take out Wheelchair accessible
Cooking Kinds
Vegetarian
Meal Kinds
Breakfast Brunch Dinner Lunch

Missing information?

Help us improve this restaurant profile.

Update the profile