Tim Hortons
Tim Hortons 1230 Pembroke Street West, Pembroke
3.7
8 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Aileen Marie Delfino
6 Feb 2026
Source: Google
5.0

I want to shoutout ALVIN JAMES from this branch for being a wonderful person who served me today and every-time i visit this location. so friendly and professional. Going above and beyond and giving us a wonderful experience. One of the reason why I love coming to this location! Please recognize them they truly represent Tim Hortons well.

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Restaurant response
Response added on 6 Feb 2026
Thanks Aileen! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of sajith p
22 Jan 2026
Source: Google
5.0

Excellent customer service by Alvin and pragna

Service
Cooking
Atmosphere
Restaurant response
Response added on 24 Jan 2026
Hi sajith, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of sam walker-stewart
16 Jan 2026
Source: Google
1.7

I had come to this location about a week ago and ordered a sandwhich with no tomato and paid to get cheese added (I’m allergic to tomato), 2 drinks and a muffin, not only did they add tomato which I made clear not to but they gave me a pinky nail size of cheese, so not only did I pay for items to be added I didn’t get but I couldn’t eat the sandwhich at all, the lady I spoke to on the phone had made a promise to replace order which I was happy with but when going in this morning to replace, which at first they say they cannot find my replacement but came back a few minutes later saying drive up, they once again added tomato so another sandwich i cannot eat but they also messed up my drink order at the window, i did let the lady on cash know and with the attitude i got from her and her saying she gave me the right drink (i ordered half regular hot chocolate , half white hot chocolate) and was given a regular one (which tastes like water, there is no flavor whatsoever) , after the attitude and her arguing with me at the window I just took the drink she gave me cause no one wants to be argued with and have attitude when the store messed up the order, absolutely ridiculous the service I have received here and the money I’ve wasted

Service
Cooking
Atmosphere
Restaurant response
Response added on 17 Jan 2026
Hi sam, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Ryan Ewart
6 Jan 2026
Source: Google
5.0

Aline is the best

Service
Cooking
Atmosphere
Restaurant response
Response added on 7 Jan 2026
Thank you Ryan! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

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Opening hours

Opening hours
  • Sunday 05:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 05:00 - 22:00

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