Excellent customer service by Alvin and pragna
Reviews / Ratings for Tim Hortons
I had come to this location about a week ago and ordered a sandwhich with no tomato and paid to get cheese added (I’m allergic to tomato), 2 drinks and a muffin, not only did they add tomato which I made clear not to but they gave me a pinky nail size of cheese, so not only did I pay for items to be added I didn’t get but I couldn’t eat the sandwhich at all, the lady I spoke to on the phone had made a promise to replace order which I was happy with but when going in this morning to replace, which at first they say they cannot find my replacement but came back a few minutes later saying drive up, they once again added tomato so another sandwich i cannot eat but they also messed up my drink order at the window, i did let the lady on cash know and with the attitude i got from her and her saying she gave me the right drink (i ordered half regular hot chocolate , half white hot chocolate) and was given a regular one (which tastes like water, there is no flavor whatsoever) , after the attitude and her arguing with me at the window I just took the drink she gave me cause no one wants to be argued with and have attitude when the store messed up the order, absolutely ridiculous the service I have received here and the money I’ve wasted
Aline is the best
Add a review
Share your experience in seconds.
Opening hours
- Sunday 05:00 - 22:00
- Monday 05:00 - 22:00
- Tuesday 05:00 - 22:00
- Wednesday 05:00 - 22:00
- Thursday 05:00 - 22:00
- Friday 05:00 - 22:00
- Saturday 05:00 - 22:00
Features
Missing information?
Help us improve this restaurant profile.
Update the profile