Tim Hortons

Mylène Viau (14 reviews)

6 Jun 2026

Source: Google

1.0

​If you want the wrong order served with a side of misery, this is the place to go. Trying to communicate with the staff was exhausting—zero customer service skills and a terrible attitude. ​After surviving the painful ordering process, we opened our box of 50 Timbits only to find a soggy, low-quality mess. Not a single flavor we asked for was in the box. Just a dumped assortment of stale, mushy dough. Complete waste of money and a textbook example of how not to run a drive-thru.

Restaurant response

Response added on 7 Jun 2026

Hi Mylène, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

ouiss ouiss (1 review)

6 Jun 2026

Source: Google

5.0

Good service

Restaurant response

Response added on 7 Jun 2026

Hi ouiss, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Pal (1 review)

30 May 2026

Source: Google

5.0

Best service

Restaurant response

Response added on 30 May 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

jaideep singh (11 reviews)

30 May 2026

Source: Google

5.0

Best Tim Hortons

Restaurant response

Response added on 30 May 2026

Hi jaideep, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Amarjit Singh (2 reviews)

30 May 2026

Source: Google

5.0

Great service and friendly staff

Restaurant response

Response added on 30 May 2026

Hi Amarjit, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

DJ MC MELLO (69 reviews)

30 May 2026

Source: Google

2.7

My sausage wrap had no sauce inside. I ordered wedge, potatoes and a chipotle sauce on the side. I pay for the sauce and it was not even half full. Compared to other places, the portions were little.

Restaurant response

Response added on 31 May 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Roger Karam (29 reviews)

27 May 2026

Source: Google

1.3

I ordered “a breakfast wrap with egg, sausage, and bacon without hashbrown”. First time: I got egg and bacon only. Went back. Second time: I got egg and hashbrown. Went back again. That’s when the argument started because apparently this was now my “second sandwich.” I simply asked for the order I originally paid for. When they finally handed it over, I opened it right in front of them… and it was egg, bacon, sausage, AND hashbrown. 🤦🏻‍♂️ Then I got the dirty looks and was blamed for “not mentioning without hashbrown.” Seriously, they have no clue what they’re doing. Orders are just handed out randomly at this poi

Restaurant response

Response added on 27 May 2026

Hi Roger, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Ndeye awa Mbacke

16 May 2026

Source: Google

5.0

Good job

Restaurant response

Response added on 17 May 2026

Hi Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Aboubacry djigo (4 reviews)

14 May 2026

Source: Google

5.0

Excellent service

Restaurant response

Response added on 15 May 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Chantel Tew (2 reviews)

5 May 2026

Source: Google

3.0

Better the Ottawa

Restaurant response

Response added on 5 May 2026

Hi Chantel, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

june (1 review)

2 May 2026

Source: Google

5.0

I was there two days ago at 7pm and had a great experience. It was fast and yummy. Staff was friendly.

Restaurant response

Response added on 3 May 2026

Thanks june! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Navjeet kaur (4 reviews)

1 May 2026

Source: Google

5.0

I just visit to pick ice cap and my sandvich its soo good i really appreciate the service and staff must visit and take a cup of coffee…

Restaurant response

Response added on 2 May 2026

Hi Navjeet, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jaswinder Nanda (1 review)

23 Apr 2026

Source: Google

5.0

I came at 5 pm excellent service Friendly and welcoming staff

Restaurant response

Response added on 25 Apr 2026

Hi Jaswinder, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Iuvali Malai (7 reviews)

18 Apr 2026

Source: Google

1.0

I came on april 18th around 2 am. The girl at the window was very mean and rude. We had to repeat the order 4 times, she didn’t speak a word in french and her knowledge of english was very poor too. When we came to the window and payed we saw that she charged us of one more item and when we told her that we didn’t order that she started to argue so we just left respectfully. On the road we tried our drinks and the order was messed up. Please find a better way of filtering new employees, thank you !

Prajan Krisnasamy (5 reviews)

12 Apr 2026

Source: Google

5.0

Amazing service and nice staff

Restaurant response

Response added on 13 Apr 2026

Hi Prajan, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Thivanshan Kiddininapillai

12 Apr 2026

Source: Google

5.0

Nice staff and amazing service

The S Fam (6 reviews)

10 Apr 2026

Source: Google

5.0

Best service !

Restaurant response

Response added on 11 Apr 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

HONEY SINGH (4 reviews)

29 Mar 2026

Source: Google

5.0

Always a smooth experience here. Fast service, friendly staff, and the coffee never disappoints. Perfect spot for a quick stop or just to chill for a bit.

Restaurant response

Response added on 29 Mar 2026

Thanks HONEY! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Sharankhattra7 (1 review)

28 Mar 2026

Source: Google

5.0

I visited today evening there for coffee and i found the staff is so kind specially the manager there she so polite and attends every costumer with smile. The best service i ever got on a Tim

Restaurant response

Response added on 29 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

sofia Mokhtari (2 reviews)

28 Mar 2026

Source: Google

5.0

Incredible staff!

Restaurant response

Response added on 29 Mar 2026

Thank you sofia! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Luz Montalván (2 reviews)

27 Mar 2026

Source: Google

5.0

Excepcional service, I particularly appreciated the service of Manisha, very kind, friendly and happy staff member. It’s a pleasure to pop in in this cafe!

Hakim Boucekkine (38 reviews)

27 Mar 2026

Source: Google

5.0

my fav spot in the neighborhood, good people

Restaurant response

Thanks Hakim! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Uthayakumar Niranjan (3 reviews)

27 Mar 2026

Source: Google

5.0

I grabbed a medium today and it was the perfect balance—creamy, just sweet enough, and actually cold! It’s my reliable go-to for a quick caffeine fix when I’m on the move. Fast service at the drive-thru is always a plus."

Yashveer (4 reviews)

27 Mar 2026

Source: Google

5.0

Good customer service ❤️

karan Sarangal (9 reviews)

27 Mar 2026

Source: Google

5.0

Very good customer service