Tim Hortons

Orne Seri (5 reviews)

18 Mar 2026

Source: Google

1.0

I was just told by the person serving me to go wait in front of the door cause my breakfast order wasn’t ready. I waited and waited and waited and no one came. I had to park the car go inside and explain my story because no one knew what was going on. Only to get a cold timatin sitting on top of a toaster they had forgotten about.

Restaurant response

Response added on 18 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Elliot Desgagné (18 reviews)

3 Mar 2026

Source: Google

5.0

At first it was convenience that brought me here, but now I'm always happy and looking forward to grabbing my latte at this particular location. Norma, the manager, is amazing and very attentive.

Restaurant response

Response added on 3 Mar 2026

Thank you Elliot! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Solar Systeme (1 review)

3 Mar 2026

Source: Google

5.0

I come here nearly every morning for my morning commute and the staff is incredibly kind and friendly. Special shout out to Norma, always a pleasure.

Restaurant response

Response added on 3 Mar 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Mariam Latif (11 reviews)

28 Feb 2026

Source: Google

5.0

I have received great service! Norma really gives this coffee shop old town feel that is lost on so many coffee shops even though it is a chain. Will definitely be coming back to receive service from her and her staff.

Restaurant response

Response added on 28 Feb 2026

Thanks Mariam! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Matthew Marques (6 reviews)

24 Feb 2026

Source: Google

5.0

Shoutout to the Manager Norma, sweetest person, very patient and made sure to give us amazing service. Will definitely be coming back!

Restaurant response

Response added on 24 Feb 2026

Hi Matthew, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

aiden280zx Games (24 reviews)

13 Feb 2026

Source: Google

5.0

Go here every day, Norma always takes great care of me!

Restaurant response

Response added on 14 Feb 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jassem Mohamed (80 reviews)

13 Feb 2026

Source: Google

5.0

We go there a lot and it’s always a pleasure to be accommodated by Norma, she’s an amazing person and we appreciate her so much!!

Restaurant response

Response added on 14 Feb 2026

Hi Jassem, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Hala AlHalaqi (1 review)

22 Jan 2026

Source: Google

1.0

I don’t know whether your staff understands English or French, but at this point it honestly doesn’t seem like they understand the menu at all. Our order has been messed up three separate times. I ask for a chicken sandwich, and I receive a wrap with rice, which I cannot eat. I clearly say NO mayo, and the food comes covered in mayo. When I ask for habanero, I get barbecue sauce instead. This is not a small mistake, this is basic menu knowledge. What makes this situation even more ridiculous is that we order from your location every single day. I work at a huge company, and your business makes a significant amount of money from us. Despite that, the service is consistently terrible. Am I supposed to ask for the opposite of what I want just to receive the correct order? On top of all this, I am still expected to pay for the wrong order every time, and when I ask for it to be fixed, the staff gives me attitude and acts completely lost instead of correcting their mistake. That is unacceptable. Your staff clearly needs serious training on: • Knowing the menu • Listening to customers • Correcting mistakes without attitude This is not complicated. If I order a crispy chicken sandwich, I expect a chicken sandwich and not a wrap filled with rice. If I say no mayo, that means no mayo. If I ask for habanero, I should not receive barbecue sauce. Given how much business you receive from our workplace alone, this level of incompetence and disregard for paying customers is embarrassing. Take this seriously, because customers should not be paying daily for this kind of service.

Restaurant response

Response added on 22 Jan 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Denise Hupe (5 reviews)

9 Jan 2026

Source: Google

5.0

This Timmy's is the best. Great place to chill with coffee or have a meeting there. Norma and her crew are polite, always in a good mood, place is clean, and food and drink delicious.

Restaurant response

Response added on 10 Jan 2026

Hi Denise, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Fern Eche jr (3 reviews)

9 Jan 2026

Source: Google

5.0

This Tim Hortons really stands out, especially during the night shift. The staff are kind, patient, and professional, and the food is always good. You can tell they care about their customers.

Restaurant response

Response added on 3 Jan 2025

Hi Fern, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you! Warm regards, Tim Hortons Guest Care

J G (11 reviews)

9 Jan 2026

Source: Google

5.0

I come to this Tim Hortons every night, and the service is consistently outstanding. Norma and Pierrette are absolutely amazing — always kind, welcoming, and genuinely happy to serve customers. They greet us every time with a smile, and it truly makes a difference. The food and drinks are always fresh, and everything is prepared with care. I honestly wish every place I went had service like this. This location sets the standard for exceptional customer service. Highly recommended!

Restaurant response

Response added on 10 Jan 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care