Tim Hortons
Tim Hortons 2980 Rue Masson, Montréal
Review summary

What guests say about Tim Hortons

Reviews are very mixed, with several customers appreciating the fast service, friendly staff, and cleanliness, especially for coffee or a quick meal. However, many comments point to inconsistent service, wait times, order mistakes, and a lack of French service. A few customers also mention issues with cold food, restrooms, and maintenance, while others say they had a very good experience.

Summary based on 80 reviews.
3.8
110 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Arturo Mancilla A
15 Oct 2026
Source: Google
5.0

Excellent 👌🏼

Service
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Logo of Tim Hortons
Restaurant response
Response added on 17 Oct 2026
Thank you Arturo! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Francis Kabisoso
1 Oct 2026
Source: Google
5.0

I come here for my daily cup of coffee. great service and staff.

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Logo of Tim Hortons
Restaurant response
Response added on 1 Oct 2026
Hi Francis, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Janane Mehdi
24 Sep 2026
Source: Google
5.0

Good

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Logo of Tim Hortons
Restaurant response
Response added on 26 Sep 2026
Hi Janane, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Zakareya Jaballah
24 Aug 2026
Source: Google
5.0

I buy everyday my breakfast sandwich on this store and they are always happy to serve a customer. I really appreciate the service because it’s very important to start a good day.

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Logo of Tim Hortons
Restaurant response
Response added on 24 Aug 2026
Thank you Zakareya! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Thanh Nguyen
23 Aug 2026
Source: Google
5.0

Excellent store and cafe

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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 24 Aug 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Pierre Florczyk
6 Aug 2026
Source: Google
1.0

Seems the toilet has been broken for at least 3 weeks. When toilet will be accessible, I will maybe come back for a coffee.

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Logo of Tim Hortons
Restaurant response
Response added on 6 Aug 2026
Hello Pierre, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Wilson Mohamed Fourreh
5 Aug 2026
Source: Google
5.0

Amazing service from Hemant

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Logo of Tim Hortons
Restaurant response
Response added on 5 Aug 2026
Thank you Wilson! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Rajbir Kaur
1 Aug 2026
Source: Google
5.0

Great experience at Tim Hortons! The staff was friendly and the service was quick. I really enjoyed the food and coffee. Everything was fresh and tasty. I’m very happy with the service and will definitely visit again!

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Logo of Tim Hortons
Restaurant response
Response added on 2 Aug 2026
Thanks Rajbir! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of evil-cougars
21 Jul 2026
Source: Google
5.0

Evening guy I believe his name Patrick was super friendly and accommodating. Friendly customer service and great attitude !

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Logo of Tim Hortons
Restaurant response
Response added on 21 Jul 2026
Hi , Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Hemant Pandey
19 Jul 2026
Source: Google
5.0

The night guy was frendly

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 20 Jul 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Ruzindana Aime
10 Jul 2026
Source: Google
5.0

Very good service hemant was very nice

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Photo of Liao 廖Ying Lee 英禮
5 Jul 2026
Source: Google
5.0

Excellent service and very friendly. Definitely come again

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 6 Jul 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Ricardo Campos
2 Jul 2026
Source: Google
5.0

Good service

Logo of Tim Hortons
Restaurant response
Response added on 2 Jul 2026
Hi Ricardo, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of MD Shabaz
29 Jun 2026
Source: Google
3.3

Blueberry muffin was hard and dry felt like old stock . Iced cappuccino was good way better than other branches. Employeees were nice too.

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Photo of Harman Lubana
23 Jun 2026
Source: Google
5.0

The staff was super friendly the service is very good and everything was fresh

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 24 Jun 2026
Hi Harman, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Gabriel Tremblay
23 Jun 2026
Source: Google
1.0

Slowest service I've ever experienced. The cashier is unfriendly and clearly does not want to be here.

Logo of Tim Hortons
Restaurant response
Response added on 23 Jun 2026
Hi Gabriel, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Abu Jafor Joy
18 Jun 2026
Source: Google
5.0

The service was fast

Logo of Tim Hortons
Restaurant response
Response added on 19 Jun 2026
Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Amandeep Kaur
8 Jun 2026
Source: Google
5.0

nice experience

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 8 Jun 2026
Hi Amandeep, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Yash Multani
2 Jun 2026
Source: Google
5.0

Nice place

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Photo of Prabh Sandhu
31 May 2026
Source: Google
5.0

It was good experience

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 May 2026
, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Prabhjot Sandhu
31 May 2026
Source: Google
5.0

Very good place to eat

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 May 2026
Thank you Prabhjot! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Lakwindersingh Turna
30 May 2026
Source: Google
5.0

Service was too good I like to visit there

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 30 May 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Davy Duquenoy
30 May 2026
Source: Google
2.3

Super long!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 May 2026
Hi Davy, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Tran TT
28 May 2026
Source: Google
2.3

The indian guy was chilling on his phone and he didn't say Hi. He only speak English and my mobile order was not ready when I arrive at the restaurant. It was midnight and there's nobody at the restaurant

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 May 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Mel ShaDu
22 May 2026
Source: Google
1.3

I ordered a breakfast combo and paid, it looked a bit expensive from what I usually pay but hey, everything is getting super expensive, I didn’t think anything of it . I received my order and no beverage … I then asked for my beverage and she said I hadn’t pay for it… 🤷‍♀️ I ordered a combo… I asked to see my receipt and noticed she charged everything individually. 😮‍💨 Can you make sure your new employees know the basics when they’re put to work? They gave me my beverage for “free” … still I paid more than I was supposed to. Also, who charges 1$ for a splash of mayo on the side? Can’t wait for Dukin Donut’s to make a come back, Tim Hortons has to step up their game.

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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