The place should be cleaned and updated. Tables not cleaned, papers on floor.
Service
Cooking
Atmosphere
Restaurant response
Response added on 15 Feb 2026
Hi Carlo,
We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right.
Warm regards, Tim Hortons Guest Care