Tim Hortons

Rodeny Desrosiers (55 reviews)

22 Oct 2026

Source: Google

3.0

My issue is that they only have 1 staff member to take the orders and there's always a rush in the morning, so he's force to tell the people he can't do large orders. They need to hire someone else because he's been alone for months.

Restaurant response

Response added on 22 Oct 2026

Hi Rodeny, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Seber Moustafa (5 reviews)

17 Oct 2026

Source: Google

5.0

Great experience at Tim Hortons! The staff was friendly and welcoming, the service was quick, and everything was fresh and delicious. The place was clean and well-organized. Definitely a great spot to grab a coffee or a quick bite. Highly recommend!

Restaurant response

Response added on 18 Oct 2026

Thanks Seber! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

dina oupette (1 review)

13 Oct 2026

Source: Google

5.0

Great service

Restaurant response

Response added on 13 Oct 2026

Thanks dina! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Patty Sansalone (5 reviews)

13 Oct 2026

Source: Google

1.0

On Sunday Oct 11, went to Tim's for a ice cap, my son orders for us, and the server spills the ice cap all over him and his brand new car. Not only did she spills the ice cap then she says it's not her fault. That's when I get angry. I understand it was not done on purpose, but obviously it's your fault. They told my son to go the next day on Thanksgiving day cuz the manager will be there, and was told she will be speaking to higher up, obviously she did not do that , all offices are closed. This is a multi billion company , and what they offered my son was a trio on them. So now my son has to pay for a cleaning of his car. The server did try to Clean up, and was told it wasn't her job. I honestly cannot believe how this got handled. I pray to God that some justice will be done. I doubt it, but I can hope P

Restaurant response

Response added on 13 Oct 2026

Hi Patty, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Rina So (4 reviews)

9 Oct 2026

Source: Google

1.0

you guys better change the management because it’s dirty, employee look not clean and slow.

Restaurant response

Response added on 10 Oct 2026

Hi Rina, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Thedarknight (5 reviews)

8 Oct 2026

Source: Google

1.0

I gave my reusable bottle to the employee to refill it with French Vanilla, but he returned my bottle and served my drink in a disposable Tim Hortons cup instead. He told me to pour it into my own bottle because the machine didn’t fit. This is the first time I’ve experienced this at any Tim Hortons location. I don’t understand why I was asked to do it myself when I’ve never had this issue at other franchises. The service was disappointing, and I believe employees should find a more appropriate solution rather than leaving the customer to handle it.

Restaurant response

Response added on 8 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

karl jonathan pamintuan (4 reviews)

17 Sep 2026

Source: Google

5.0

I really like the new sandwich, taste was so good!! Staff are friendly and did not allow me to wait for long time to serve my order. Good job to the whole team!

Restaurant response

Response added on 19 Sep 2026

Thank you karl! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Mona Lisa Isidore (1 review)

2 Sep 2026

Source: Google

5.0

Fast and clean

Restaurant response

Response added on 2 Sep 2026

Hi Mona, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Melissa Ortega (2 reviews)

26 Aug 2026

Source: Google

5.0

The best Tim Horton

Restaurant response

Response added on 26 Aug 2026

Thanks Melissa! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

MD Shabaz (29 reviews)

24 Aug 2026

Source: Google

1.0

Worst experience. Rude black men working at night says speak French no English very rudely. Made fun of me for not speaking French .

Inas Lalouani (2 reviews)

19 Aug 2026

Source: Google

5.0

Amazing service! The manager is always very kind, welcoming, and professional. He provides excellent customer service and always makes sure customers have a great experience.

Restaurant response

Response added on 19 Aug 2026

Hi Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Rémi Chouinard (4 reviews)

16 Jul 2026

Source: Google

5.0

W aaron

Restaurant response

Response added on 17 Jul 2026

Hi Rémi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Leilah Al (12 reviews)

15 Jul 2026

Source: Google

5.0

Assif always give good service! Very kind and professional.

Restaurant response

Response added on 15 Jul 2026

Hi Leilah, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Dhruv Kumar (4 reviews)

27 Jun 2026

Source: Google

1.0

Unprofessional staff don’t know how to speak cooking food so slow and it was unhygienic they way they give the food was so pathetic and after 20 min standing we cancelled the order and the girl in front said she is new and don’t k ow how to cancel which is unacceptable. Don’t consider this Tim Hortons.

Restaurant response

Response added on 28 Jun 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Carlie Lysius (5 reviews)

27 May 2026

Source: Google

5.0

Very nice experience very clean place Jo give a nice service everytime!!

Restaurant response

Merci Carlie ! Nous vous sommes extrêmement reconnaissants d'avoir pris le temps de nous laisser ce message. Chez Tim Hortons, la satisfaction de nos clients est notre priorité absolue et nous mettons tout en œuvre pour obtenir des commentaires positifs de personnes formidables comme vous ! Cordialement, Service à la clientèle Tim Hortons

Pix Ix (1 review)

12 May 2026

Source: Google

5.0

Jinny she is sweet fast. N. Sexxxy

Restaurant response

Response added on 12 May 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

unknown Sss (1 review)

12 May 2026

Source: Google

5.0

Amazing and fast service especially dana.

Restaurant response

Response added on 12 May 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Laila Bayat (1 review)

14 Mar 2026

Source: Google

5.0

Fast service nice

Restaurant response

Response added on 15 Mar 2026

Hi Laila, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

I like Playing games (2 reviews)

14 Mar 2026

Source: Google

5.0

Good service and nice workers

Restaurant response

Response added on 15 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care