Tim Hortons
Tim Hortons 2155 Boul. de Maisonneuve E, Montréal
Review summary

What guests say about Tim Hortons

Reviews are very mixed, but several customers mainly report slow service, incorrect orders, and sometimes an unpleasant welcome. Others highlight good coffee, fast service, and polite staff, especially in the evening. The place may be fine for a quick coffee, but it seems less reliable for a full order or during busier hours.

Summary based on 47 reviews.
3.1
73 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Yash Multani
11 Oct 2026
Source: Google
5.0

Fast

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 11 Oct 2026
Hi Yash, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Viralvibes
11 Oct 2026
Source: Google
5.0

Store is improving

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 11 Oct 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Little Amine
3 Oct 2026
Source: Google
1.0

Worst Tim in the entire province of Quebec. Slow service, wrong orders, bad quality. I dont even know how it's still open and how people keep buying from there. Sorry to say, but very Very VEEEEERY TRASH!!!!!!!! Never again!!!!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 4 Oct 2026
Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Peter Sarkis
2 Oct 2026
Source: Google
1.0

a 0 star if I could, I ordered through the tim hortons app, they forgot to add 2 items AND the receipt. This IS theft !

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 3 Oct 2026
Hi Peter, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of ANJALI SODHI
9 Sep 2026
Source: Google
5.0

Good service in evening

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Sep 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Mohammed Laaroussi
9 Sep 2026
Source: Google
5.0

Best service in evening, and the employees are the best and are very polite.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Sep 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of JASHANDEEP SINGH
8 Sep 2026
Source: Google
1.0

Bad service in evening

Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 8 Sep 2026
Hello JASHANDEEP, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Ali Dorias
5 Sep 2026
Source: Google
4.0

Good service.

Logo of Tim Hortons
Restaurant response
Response added on 6 Sep 2026
Thanks Ali! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Emma Ketsia
5 Sep 2026
Source: Google
1.0

If I could put 0 star I would. HORRIBLE CUSTOMER SERVICE. Then she lied about not having mousse for my matcha latte on a SATURDAY morning because I told her she gave everyone after me their order before mine. Please do not go there.

Logo of Tim Hortons
Restaurant response
Response added on 7 Sep 2026
Hi Emma, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Jayant Puri
3 Sep 2026
Source: Google
1.0

Shit service ever. Ordered 2 bagels and 2 muffins from drive thruu. Had to wait 30 mins in my car outside as they told me to wait in my car. Then i went inside to ask about my order and no one knew about it. It almost took another 20 to 25 mins before i got my order and i got wrong muffin. Thanks tim hortons for spoiling my morning

Service
Cooking
Atmosphere
Photo of Mohammad Habib
1 Sep 2026
Source: Google
5.0

Good 2 go

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 1 Sep 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Gabrielle T
30 Aug 2026
Source: Google
1.0

Took 25 min to give us food and coffee, sandwichs had egg shells and they messed up the coffee order.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 Aug 2026
Hello Gabrielle, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of o
19 Aug 2026
Source: Google
5.0

i see improvement

Logo of Tim Hortons
Restaurant response
Response added on 19 Aug 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Hxt Inc.
10 Aug 2026
Source: Google
5.0

Fast

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 10 Aug 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Viralvibes
10 Aug 2026
Source: Google
5.0

Good staff

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 10 Aug 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Jashan Multani
10 Aug 2026
Source: Google
5.0

Best coffee

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 10 Aug 2026
Thanks Jashan! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of grayson
9 Aug 2026
Source: Google
1.0

Unless you’re just getting a coffee, do not go here, it is a waste of time. This is one of the first times I’ve been waiting so long I had to send a review. Got my order wrong too.

Logo of Tim Hortons
Restaurant response
Response added on 9 Aug 2026
Hi grayson, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Jashan Multani
9 Aug 2026
Source: Google
5.0

Apple donut was good

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Aug 2026
Thanks Jashan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Sukham preet kaur 12d
9 Aug 2026
Source: Google
5.0

Food was great

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Aug 2026
Thank you Sukham! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Shaun Allan King
1 Jul 2026
Source: Google
5.0

My favourite restaurant for coffee and quick meals, be it breakfast, lunch or dinner. The food is always delicious!

Photo of ahzid quy
29 Jun 2026
Source: Google
1.3

Its been 12 years that I go to this Tim Hortons. For the last couple of months the whole taste of iced coffee keeps declining and the mix of double-double coffee is always wrong! The bagels are never fresh and when you ask for double grilled its barely warm. Today I asked to redo my iced coffee as it tasted almost like salty water. She replied by saying “we just follow the recipe thats how it should taste” Its a whole new staff so I believe they dont even know the product themselves how can they offer the right quality to the customers. I am never going again!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 29 Jun 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of jazmyn-maria tangco
13 Jun 2026
Source: Google
1.0

Went to the drive thru and the person on the intercom had a lot of difficulty speaking French. They also messed up my order twice. Seems pretty disorganized. Better to go to a different location.

Logo of Tim Hortons
Restaurant response
Response added on 14 Jun 2026
Hello jazmyn-maria, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Sharan Momi
21 May 2026
Source: Google
5.0

Sevice was really good.

Logo of Tim Hortons
Restaurant response
Response added on 21 May 2026
Hi Sharan, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Kadiatou Kone
20 May 2026
Source: Google
5.0

PRETTy fast

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 20 May 2026
Thanks Kadiatou! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of jhanavi puli
20 May 2026
Source: Google
5.0

Fast service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 20 May 2026
Hi jhanavi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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