Tim Hortons

linda cummings (3 reviews)

16 Oct 2026

Source: Google

5.0

Always great service at this Location. Ashima usually serves me.She always has a ready smile for each client and is patient with each as they’re ordering. She’s very polite and professional as well as all the staff are. This is a very busy Tim’s location as it located inside Place Vertu mall with a great display of goodies to eat. My girlfriends and I come here often for fresh coffee and a treat or sandwich to enjoy. Lots of seating available. Thanks Ashima for the great service!🤗

David Nezry (1 review)

14 Oct 2026

Source: Google

5.0

Ashima always smiling and great service.

Restaurant response

Response added on 14 Oct 2026

Thank you David! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Paige Metcalf (3 reviews)

28 Sep 2026

Source: Google

1.0

Stopped serving all food an hour before they closed.

Restaurant response

Response added on 28 Sep 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Nikita Nelson (2 reviews)

27 Sep 2026

Source: Google

1.0

I was very disappointed by what I witnessed during my visit to this Tim Hortons. The lady who was wearing a red shirt , I believe she was a manager ( only one in a red shirt ) was extremely rude and disrespectful toward her employees. She was yelling at them and speaking to them harshly right in front of customers. Regardless of the situation, employees deserve to be treated with respect, especially in front of customers. Watching a manager behave this way created a very uncomfortable and unprofessional atmosphere. I hope management takes this seriously and addresses how employees are being treated. Poor girl was on the edge of crying.

Restaurant response

Response added on 27 Sep 2026

Hi Nikita, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Ashwini Chettiyar (5 reviews)

20 Sep 2026

Source: Google

1.3

Worst service ever. This is not the first time. It's been the second time that we see them doing it. First time it was milk packet cutting inside coffee . Thankfully we opened the container to add sugar and saw that it had the packet cutting. We informed. He said sorry and got us another coffee. Second time it is egg shell piece in the English muffin today. I had to throw it . What kind of service are they providing. Staffs are exceptionally rude. Except one or two who are kind. Remaining behave absolutely rude and unkind. I informed abt the egg shell inside English muffin and the rudeness continued. Not ready to understand that it's health issue that I am addressing. Food safety concern is not cared about at all. They may be worked up at 11 am in the morning but it doesn't mean talk rudely and serve anything to the customer. All this is when we spoke politely. I would like to talk to the customer care as well.

Restaurant response

Response added on 20 Sep 2026

Hello Ashwini, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Kevin Norouzpour (8 reviews)

11 Sep 2026

Source: Google

5.0

The service was great for the whole team always smiling always great at their job. Love Tim hortons Place vertu check them out!

Zessy Kane (1 review)

10 Sep 2026

Source: Google

5.0

Amaziing service from Arshima! She fixed an issue with my order and provided excellent assistance with everything

Restaurant response

Response added on 10 Sep 2026

Hi Zessy, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kevin Norouzpour (3 reviews)

9 Sep 2026

Source: Google

5.0

Arshima is always smiling and so helpful when my order needs tweaking. Love the energy of the staff always. Always fresh always delicious!

Restaurant response

Response added on 10 Sep 2026

Thank you Kevin! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Forgive and Forget (67 reviews)

1 Sep 2026

Source: Google

1.0

​Service at this Côte-Vertu location has completely deteriorated due to hostile, unprofessional floor management. During yesterday's visit, a young female employee became aggressive and yelled at me publicly across the dining room simply because I stated the items in my bag rather than reciting an uncommunicated order number—a detail not previously required by the male staff who normally serve me efficiently. ​Instead of focusing on order accuracy (the receipt print was completely faded and unreadable, and my donut was omitted entirely), this employee escalated the situation by aggressively demanding compliance and eventually calling the police in a bizarre, retaliatory overreaction. While officers arrived, assessed the situation, and immediately left without incident, the staff member stood by videotaping me with clear malice while I spoke calmly with the male employee who handled my second coffee. ​To make matters worse, the food quality matches the atrocious customer service. The hash brown was severely overcooked, hard, and had clearly been sitting out under heat lamps for far too long, resulting in food poisoning that left me sick after getting home. ​This individual is entirely unsuited for customer service, toxic to the floor environment, and should be fired immediately. Avoid this poorly managed location.

Rim Ghalayini (5 reviews)

15 Aug 2026

Source: Google

1.0

Very bad service. I ordered 2 coffees and 2 donuts. The staff was not even able to take the order properly. They kept us waiting after that for 15 mins and they only prepared one cup. The 2nd cup is not even coffee it’s just milk. Very bad service, food and atmosphere. The donuts are also not properly cooked they taste raw.

Restaurant response

Response added on 16 Aug 2026

Hi Rim, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Maryam Adeeb (8 reviews)

6 Aug 2026

Source: Google

5.0

Sarah was so nice to me always good service from her, thank you very much Sarah

Restaurant response

Response added on 6 Aug 2026

Thanks Maryam! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Issay May (1 review)

4 Aug 2026

Source: Google

1.3

If you want the saddest 6.99$ sandwich. Go to Tim Hortons! ❤️ bonus is that they will also forget the sweetener ❣️❣️❣️

Restaurant response

Response added on 4 Aug 2026

Hi Issay, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Stone Ellie

31 Jul 2026

Source: Google

5.0

Great service and a welcoming atmosphere! The staff is friendly, the service is fast, and everything is always fresh. I always have a great experience here. Highly recommend!

Elba Gomez Garcia (4 reviews)

18 Jul 2026

Source: Google

5.0

I went to this Tim Hortons a few days ago and the service was excellent. The cashier Angie was really nice and attentive.

Restaurant response

Response added on 18 Jul 2026

Hi Elba, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Angie lorena Hernandez celis (2 reviews)

18 Jul 2026

Source: Google

5.0

The best Tim Hortons in Montreal is at the mall place vertu, the girls are very nice, they have an excellent attitude, they are fast and very agile, really an incredible experience.

Restaurant response

Response added on 18 Jul 2026

Thank you Angie! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Ivy Mui (9 reviews)

18 Jul 2026

Source: Google

5.0

Fast service, hot coffee, and the bagel was made exactly as I requested. Ashima provided excellent customer service with a warm, welcoming smile who made the dining experience enjoyable.

Restaurant response

Response added on 18 Jul 2026

Thanks Ivy! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

alexander vargaz (32 reviews)

26 Jun 2026

Source: Google

5.0

I would give 10/10 on the breakfast specialy evevry thing is ready and hot and fresh a special thx to the baker always smiling saying hello

Restaurant response

Hi alexander, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us.

Kinza Sheikh (42 reviews)

10 Jun 2026

Source: Google

2.5

They gave me such a small portion of my drink and also my wrap. It just doesn't make sense

Restaurant response

Response added on 10 Jun 2026

Hi, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Chris Topher (3 reviews)

5 May 2026

Source: Google

5.0

Ashima very kind and patient she was willing to take her time and help me choose my food amazing job.

Restaurant response

Response added on 5 May 2026

Hi Chris, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

J Ross (20 reviews)

5 May 2026

Source: Google

2.0

Being in a shopping centre it’s supposed to open up at 7:30 AM and it never opens up at 7:30 AM closer to 8 o’clock and we’re always waiting for our morning coffee people that work in the shopping center. Starbucks is more reliable and that’s my new go to for coffee and snacks

Restaurant response

Response added on 5 May 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Yacine Bouheraoua (6 reviews)

1 May 2026

Source: Google

1.0

Closes in advance

Restaurant response

Response added on 2 May 2026

Hello Yacine, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Alex Ung

17 Apr 2026

Source: Google

5.0

Ashima great service

hardev Singh (3 reviews)

16 Apr 2026

Source: Google

5.0

Ashima provides the great service always.

Restaurant response

Response added on 16 Apr 2026

Hi hardev, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

RadarMatch (TV) (1 review)

15 Apr 2026

Source: Google

5.0

Ashima great service

GlacialCub (3 reviews)

15 Apr 2026

Source: Google

5.0

Lovely service from the team and even the supervisor Eshima takes the time to remember my name 🤭