Tim Hortons

vi (Val) (22 reviews)

7 Apr 2026

Source: Google

2.0

they just dont have most of the stuff on the menu

Restaurant response

Response added on 7 Apr 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Ni Ki (5 reviews)

6 Apr 2026

Source: Google

1.0

The employees are incompetent. This place is dirty and the workers are so rude.

Restaurant response

Response added on 6 Apr 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ujjal Talukdar (2 reviews)

5 Apr 2026

Source: Google

5.0

Good

mehdi haghbin (2 reviews)

4 Apr 2026

Source: Google

5.0

I usually don’t write reviews, but I wanted to say that this Tim Hortons has very friendly staff and great service. My order was ready fast and everything was fresh. The place was also very clean. I will definitely come back.

Restaurant response

Response added on 5 Apr 2026

Hi mehdi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Negar Haghbin (7 reviews)

4 Apr 2026

Source: Google

5.0

This is one of the best Tim Hortons locations I’ve been to. The staff are always kind and welcoming, the service is quick, and the place is clean. You can tell they care about customers. I always enjoy coming here. 🥯🥐🍩☕️

Restaurant response

Response added on 5 Apr 2026

Thank you Negar! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

April States (16 reviews)

3 Apr 2026

Source: Google

1.0

Worst Tim Hortons here I am doing something nice for someone in need and the girl at the cash puts 50$ on the gift card when I specifically said 15$. There’s no way for me to get back any money because of her mistake. I’m a cashier also who works a minimum wage job so 50$ is a lot for me to lose and the thing is they don’t care not one apology was offered.

Restaurant response

Response added on 4 Apr 2026

Hi April, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

YAN Jian (7 reviews)

29 Mar 2026

Source: Google

1.0

On March 29 at around 1:30 pm, I visited this Tim Hortons and had a very disappointing and frustrating experience. There was an activated offer in my app for buy one Farmer’s Wrap and get one free. While placing my order, I specifically asked the employee to confirm the promotion, and she told me that it would be automatically deducted. I then used the app to scan and pay in one step. However, after the payment went through, I immediately saw that the discount had not been applied. I raised the issue right away and asked for a refund. The employee said she could not do it. Then the manager came over, checked the offer, and told me that it only applied to delivery or pickup orders, not in-store orders. Instead of handling the situation professionally, the manager kept saying “it’s your fault.” I then asked to cancel the order, especially since it had only been placed a few seconds earlier and the food had clearly not been prepared yet. The manager refused and claimed that the order was already ready, which was simply not true. I repeated that I was requesting cancellation almost immediately after ordering, and that I no longer even cared about the deal — I just wanted the order cancelled. She still refused and kept repeating that it was “my fault.” What made this experience so bad was not only the issue with the promotion, but the rude, dismissive, and accusatory attitude from the manager. A customer asked for confirmation before ordering, followed the employee’s guidance, noticed the problem immediately, and then was blamed repeatedly instead of being helped. This is a terrible example of customer service, especially from such a well-known Canadian brand. It was honestly embarrassing to see this level of service. With treatment like this, it is hard to understand how Tim Hortons expects customers to stay loyal when competitors like McDonald’s and Starbucks offer much better service and professionalism. Very disappointing. I will think twice before coming back to this location. If I could rate 0 or negative star, I would love to do so, they deserve it!

Restaurant response

Response added on 29 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

salim yakub (1 review)

23 Mar 2026

Source: Google

5.0

bravo three cheers for the team of that particular location specially they added the kiosk ; now its so convenient to get my morning coffee and bagel within 2 mnt

Restaurant response

Response added on 23 Mar 2026

Thank you salim! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

sudha mishra (1 review)

23 Mar 2026

Source: Google

5.0

i really like the place employees are very professional and good quality service

Restaurant response

Response added on 23 Mar 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

david blake (1 review)

23 Mar 2026

Source: Google

5.0

very nice atomsphere

Restaurant response

Response added on 23 Mar 2026

Hi david, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Roger Laham (16 reviews)

7 Mar 2026

Source: Google

1.0

Meriam is the most disrespectful employee of Tim Hortons!! She was bothered because I was customizing my coffee...she should be fired right away

Restaurant response

Response added on 8 Mar 2026

Hello Roger, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Fereshteh (2 reviews)

7 Mar 2026

Source: Google

5.0

Very friendly staff and place!

Restaurant response

Response added on 7 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

amanuel asemehay (3 reviews)

6 Mar 2026

Source: Google

5.0

Amazing service!

Restaurant response

Response added on 6 Mar 2026

Hi amanuel, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

ben stokes (1 review)

5 Mar 2026

Source: Google

5.0

very good service ,clean store and one tim where i actually found the take home products in this neighborhood ,,, good job guys

Restaurant response

Response added on 5 Mar 2026

Hi ben, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

madeline adams (1 review)

5 Mar 2026

Source: Google

5.0

super service employees are very courteous and polite over all good experience

Restaurant response

Response added on 5 Mar 2026

Thanks madeline! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

david brevis (1 review)

5 Mar 2026

Source: Google

5.0

very good service good teams always enjoyed going there

Restaurant response

Response added on 5 Mar 2026

Hi david, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

john steyn (1 review)

5 Mar 2026

Source: Google

5.0

very good atmosphere , good quality food and good service

Restaurant response

Response added on 5 Mar 2026

Thanks john! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

KIRANDEEP KAUR (2 reviews)

22 Feb 2026

Source: Google

1.5

Everytime I order delivery from here, I get either very less quantity or wrong, missing items . Lately I have been noticing last time I got chicken in my vegetarian cilantro lime bowl and this time I got pissed off more when I order vegetarian bowl and got hardly 4-5 spoons of it. The quantity was too less for a person to eat. Also there were no utensils in the order. I kindly request you to take care of it. People are paying and not getting it for free.

Restaurant response

Response added on 22 Feb 2026

Hi KIRANDEEP, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ryan Villarma (18 reviews)

16 Feb 2026

Source: Google

1.7

I think you know what im about to say. Less than average customwr service, will be rude sometimes. You will feel like your in another country.

Restaurant response

Response added on 16 Feb 2026

Hi Ryan, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Noel Domingo (“Jr.”) (76 reviews)

4 Feb 2026

Source: Google

5.0

Real crowded but always seats are available

Restaurant response

Response added on 4 Feb 2026

Thanks Noel! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Chelsea M (2 reviews)

26 Jan 2026

Source: Google

1.5

The staff member was very rude to me. Saying that she didn't understand my order and the 3rd time I said it she told me, "That's all you had to say." I had said the same thing 3 times with very slight variations because I was confused as to what was so confusing about ordering one coffee and one latté. The menu only stated one size for the latté so I was unaware that I needed to specify which size as the worker also never asked me which size I wanted for the latté so she just automatically sold me a large when I would have preferred a small if I didn't have to get a medium at 8pm. And when I asked why it was a large she just told me I was confusing.

Restaurant response

Response added on 27 Jan 2026

Hi Chelsea, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Amir Lalehjini (3 reviews)

7 Jan 2026

Source: Google

5.0

I visit this Tim Hortons every now and then and have been fortunate to have a pleasant experience. The food itself is very good and as you would expect from any Tim Hortons, the customer service is attentive. The staff are smiling and welcoming, thanking customers and being polite and courteous in a busy place makes a big difference. If Tim Hortons is supposed to be a Canadian staple where people can grab a coffee and feel at home, this place delivers.I visit this Tim Hortons every now and then and have been fortunate to have a pleasant experience. The food itself is very good and as you would expect from any Tim Hortons, the customer service is attentive. The staff are smiling and welcoming, thanking customers and being polite and courteous in a busy place makes a big difference. If Tim Hortons is supposed to be a Canadian staple where people can grab a coffee and feel at home, this place delivers.

Zachary Poiré (1 review)

2 Jan 2026

Source: Google

1.0

The cashier got my order wrong so all my food was wrong. when I went up to correct my order the cashier didn’t hesitate to say yes and change it. the manager overheard and told her to charge me for a mistake that she made and didn’t stop pushing for the mistake to be paid for by me even though it was their fault. good cashier, terrible manager. would not recommend, go somewhere else.

Restaurant response

Response added on 3 Jan 2026

Hello Poula, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care