The cashier got my order wrong so all my food was wrong. when I went up to correct my order the cashier didn’t hesitate to say yes and change it. the manager overheard and told her to charge me for a mistake that she made and didn’t stop pushing for the mistake to be paid for by me even though it was their fault. good cashier, terrible manager. would not recommend, go somewhere else.
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Restaurant response
Response added on 3 Jan 2026
Hello Poula, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care