Tim Hortons

Fatcatter (2800 reviews)

25 Mar 2026

Source: Google

5.0

Large and clean Tim Hortons with quick service and plenty of seating.

Restaurant response

Response added on 25 Mar 2026

Hi , We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kelvin You (2 reviews)

18 Mar 2026

Source: Google

1.0

Terrible service, refuse to change an order even though it was just placed a few second ago. Extremely rude staff who did not want to help. Very disappointed with the service

Restaurant response

Response added on 18 Mar 2026

Hi Kelvin, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Belaïd Rafik (24 reviews)

18 Mar 2026

Source: Google

1.7

very slow staff 🙄 it’s ridiculous 🙄 The croissants are stale they seem to be from days ago 🙄

Restaurant response

Response added on 18 Mar 2026

Hi Belaïd, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Hitti Kohli (1 review)

4 Mar 2026

Source: Google

5.0

Navreet provided outstanding service today. She was friendly, polite, and made sure my order was perfect. Employees like her make every visit enjoyable!

Restaurant response

Response added on 5 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Simranjeet kaur (4 reviews)

4 Mar 2026

Source: Google

5.0

Friendly staff and quick service. I ordered a donut and coffee all were good. I like your team members all are polite and good. @ navreet

Restaurant response

Response added on 5 Mar 2026

Hello Simranjeet, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Shaun Watt (3 reviews)

4 Mar 2026

Source: Google

4.3

Navreet has excellent customer service skills. Incredibly friendly. She stands out at her position. Most places don't smile, or even speak to you with general conversation. Foods the best it's been. Steady improvement. I'd like fresher donuts to be honest. My negative comment is that I don't feel safe doing my work at the location. WAY too many homeless people, who happen to be either passive aggresive, or incredibly aggresive. Bathrooms are always closed as well.

Restaurant response

Response added on 5 Mar 2026

Hi Shaun, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Francis Davbeck Azemkou (3 reviews)

24 Feb 2026

Source: Google

5.0

Best service ever by Rupak

Restaurant response

Response added on 24 Feb 2026

Thanks Francis! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

TOJO THOMAS (10 reviews)

24 Feb 2026

Source: Google

1.0

The staff is very slow and rude. I stood here 15mins and more for the black coffee. Everyone before me had the same comment.

Restaurant response

Response added on 24 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Nawar Turk (16 reviews)

24 Feb 2026

Source: Google

5.0

There was an employee named Navreet. Her customer service was excellent, and the store was much cleaner compared to other nearby Tim Hortons locations. Overall, it was a very good experience.

Restaurant response

Response added on 24 Feb 2026

Thanks Nawar! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Arshdeep Singh (2 reviews)

23 Feb 2026

Source: Google

5.0

I visited Tim Hortons this evening and had a coffee with an everything bagel. Everything was fresh and delicious! What made my visit extra special was the amazing service from Navreet. She treated me very kindly, was polite, and made me feel truly welcome. Her friendly attitude and warm smile really brightened my day. Thank you, Navreet, for the wonderful customer service! I will definitely be coming back again. 😊

Restaurant response

Response added on 24 Feb 2026

Hi Arshdeep, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Teesha (14 reviews)

20 Feb 2026

Source: Google

1.3

I am writing this review regarding my ongoing experiences at this Tim Hortons location. I visit most mornings before heading to work, and unfortunately the environment has become increasingly uncomfortable and concerning. On many occasions, a large number of homeless individuals are occupying the majority of the tables for extended periods of time. It is common to see people sleeping at tables, slouched over for long stretches, or appearing heavily under the influence of drugs. This creates an atmosphere that feels unsafe and unwelcoming first thing. Don’t get me started on the strong unpleasant odor throughout the dining area, and several individuals behave in ways that feel disruptive or intimidating. You can’t even sit in peace without being fully alert for your own safety. At the same time, many of the tables that are not occupied are frequently left unclean — with garbage, spills, and crumbs remaining for long periods. Despite there appearing to be multiple staff members on shift, the dining area regularly feels poorly maintained and unmanaged. As paying customers we expect a clean, safe, and properly maintained café environment. Unfortunately, that has not been my experience. I hope management takes this feedback seriously and implements stronger oversight to ensure cleanliness, seating availability, and a more comfortable, safe atmosphere for customers. My review isn’t based on a one day observation but months if not years of observation. I’ll insert pictures as well just so you guys see a glimpse of what I mean. It’s absolutely unbelievable, unsanitary and disgusting.

Restaurant response

Response added on 21 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Rohit Rajput (48 reviews)

20 Feb 2026

Source: Google

2.7

Old and dry doughnuts. Really not impressed.

Restaurant response

Response added on 21 Feb 2026

Thanks, Rohit! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

Harpreet Singh (92 reviews)

16 Feb 2026

Source: Google

5.0

Tarandeep kaur has a great sense of humor and the way she talks is very interesting and funny

Restaurant response

Response added on 17 Feb 2026

Thank you Harpreet! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

mohamad kiakojori (6 reviews)

13 Feb 2026

Source: Google

1.0

I wanted to use washroom but they said it is lock and we don't have it's key... But i saw after some minutes themselves used that...

Restaurant response

Response added on 14 Feb 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

James Thalen (1 review)

7 Feb 2026

Source: Google

1.0

Terrible service, our front counter lady didn’t even utter a single word!!

Restaurant response

Response added on 8 Feb 2026

Hello James, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Redfox (6 reviews)

15 Jan 2026

Source: Google

1.0

Awful service. Wouldn't even let us use the batbroom and laughed at us.

Restaurant response

Response added on 16 Jan 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Arshdeep Singh (2 reviews)

13 Jan 2026

Source: Google

5.0

Hello , tonight I visited this tim Horton at 9.30 ,I ordered food with new drinks, there was a cashier name navreet her service is very good I like the most way of she treated me and gave me my food . She suggested me some new drinks then I ordered latte pistachios this was very delicious

Restaurant response

Response added on 12 Jan 2026

Hi Arshdeep, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Shekeb (5 reviews)

11 Jan 2026

Source: Google

1.0

Navreet is very bad behaviour girl she works here

Restaurant response

Response added on 12 Jan 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care