Tim Hortons

Thomas Dong (486 reviews)

30 Jan 2026

Source: Google

5.0

Popular location with students. Good service, decent food, and comfy seats.

Cody Dufour (1 review)

27 Jan 2026

Source: Google

4.3

I’ve been a loyal customer here for the past two years as a McGill student. Not many complaints, it’s a good Tim’s and in a good location. Very few problems here, besides their morning/lunch rushes, but there’s only so much they can do! This is a busy location, and they handle it as best as possible. Overall, I really like coming here as part of my routine, and I like seeing familiar faces. Most recently, there was an incident where somebody walked off with my food before I got to the counter, but Ami was super sweet and attentive. She immediately offered to remake my order and apologized for it. I wouldn’t blame them for someone else’s actions. I did one of their guest surveys, and they really listen to their customers here. This isn’t the first time I’ve written something and they take my feedback to heart. I recently spoke with the manager, Roaksana, and she did her best to make things right. Be nice and patient with them and they will treat you the same in return.

Restaurant response

Response added on 27 Jan 2026

Thanks Cody! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Bogdan Malkov (1 review)

23 Jan 2026

Source: Google

5.0

Very good place. People there always care about their customers. Especially Indian guy behind the counter

Restaurant response

Response added on 24 Jan 2026

Thanks Bogdan! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Serena Hazime (2 reviews)

16 Jan 2026

Source: Google

5.0

Very good service, the workers are sweet and work well even under pressure. Ruckshana has served me many times before and i always get my order quickly. Will definitely come back!

Restaurant response

Response added on 17 Jan 2026

Hi Serena, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Bianca Sabbagh (1 review)

16 Jan 2026

Source: Google

5.0

Amazing service, Ruckshana served me and the food was delicious and little to no wait!

Restaurant response

Response added on 17 Jan 2026

Hi Bianca, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Victoria Shair (192 reviews)

14 Jan 2026

Source: Google

1.0

I really love the Tim Hortons chain and their baked goods. However, today I ordered and paid for a muffin and a donut, but when I arrived at the office, I found only the muffin in the bag. I was in a hurry and didn’t have time to return. It’s disappointing that the cashier was inattentive, as this resulted in losing money.

Restaurant response

Response added on 14 Jan 2026

Hi Victoria, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Zarin Islam (1 review)

12 Jan 2026

Source: Google

5.0

I really loved the customer service, they were all very accommodating, made me feel like I was home. I ordered a caramel toffee iced Capp and a chicken wrap, it was really good and well prepared I didn’t have to wait very long. I would come back again :))

Restaurant response

Response added on 12 Jan 2026

Thanks Zarin! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Nikita Werugia (1 review)

11 Jan 2026

Source: Google

4.7

I had a great experience at this Tim Hortons after going multiple times my experience only got better each time. It was exactly what you would want for a quick break snack. The staff is super kind and patient even when they seemed really busy they still prepared my order quickly as they handed it to me with a large smile. The food and drinks are fresh and are always at the perfect temperature when given. I really enjoy this location since its always perfectly clean especially for a downtown area which can easily get packed. I will say that during the busy hours it does get a bit noisy due to the open layout but overall its a bright welcoming space and I will be going back!

Restaurant response

Response added on 12 Jan 2026

Thanks Nikita! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

sandra (1 review)

11 Jan 2026

Source: Google

4.7

Great experience at this location compared to other Tim Hortons in the area. Wait isn't too long, even though it gets packed pretty quickly. Dining area is very comfortable, and the food is always on point. The service is excellent; the staff is very kind and always positive. Ruckshana in particular is a hard worker, and is always brightening up my day in the morning! Overall, I'd pick this location over others any day, the experience here is amazing!

Restaurant response

Response added on 11 Jan 2026

Hi sandra, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care