Tim Hortons

Daljeet Sappal

15 Feb 2026

Source: Google

1.0

I came on Saturday and Sunday both days together . Everytime staff told me at 4 pm we are closed . I order bagel . They refused one hour before closing. That’s not eccepable. It was one hour left for closing. Very very bad experience.

Restaurant response

Response added on 16 Feb 2026

Hi Daljeet, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Simran Kaur (6 reviews)

6 Feb 2026

Source: Google

5.0

Love the food ! Shout out ro the lady behind the counter she is lovely

Restaurant response

Response added on 7 Feb 2026

Hi Simran, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Romarinho (12 reviews)

2 Feb 2026

Source: Google

1.0

Each time I go order an espresso they say that the machine for that doesn't work. So you lost a customer now I take my nespresso from cafe depot at the same center

Restaurant response

Response added on 2 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Aditya (9 reviews)

26 Jan 2026

Source: Google

5.0

The staff is very good. They listen and best service

Restaurant response

Response added on 27 Jan 2026

Hi Aditya, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

khushpreet kaur (3 reviews)

9 Jan 2026

Source: Google

5.0

Amazing staff with the best coffee and sandwiches

Restaurant response

Response added on 10 Jan 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

xia hui chen (2 reviews)

3 Jan 2026

Source: Google

1.7

Very disappointing experience. My daughter went to the counter to order a coffee for me. When it was her turn, a tall, bearded employee rudely and forcefully told her to “get out.” There was no explanation, no courtesy, and absolutely no reason to speak to a customer—especially a child—in such a manner. We are very familiar with this mall and usually trust the staff here, which is why my daughter often helps me by running small errands. Seeing a child treated with this level of hostility is unacceptable and disturbing. I only learned about what happened after my daughter returned to our table. She is kind and did not want me to confront the employee on the spot, so I chose not to escalate the situation in public. However, this does not make the behavior any less serious. This reflects extremely poor customer service and a lack of basic respect. A business that treats children this way needs to seriously review its staff behavior and training. I hope management takes this matter seriously.

Restaurant response

Response added on 4 Jan 2026

Hi , I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care